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How can you work effectively with non-native English speaking volunteers?

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Working with non-native English speaking volunteers can be a rewarding and challenging experience. You can learn from different cultures, perspectives, and skills, while also contributing to a common cause. However, language barriers can sometimes create misunderstandings, frustrations, or inefficiencies. How can you work effectively with non-native English speaking volunteers and ensure a positive and productive collaboration? Here are some tips to help you.

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1 Understand their needs

Before you start working with non-native English speaking volunteers, you need to understand their needs and expectations. What are their goals, motivations, and interests? What are their strengths and weaknesses in English? What are their preferred methods of communication and learning? You can use surveys, interviews, or feedback forms to gather this information. Alternatively, you can also observe and interact with them during orientation, training, or informal activities. By understanding their needs, you can tailor your approach and support accordingly.

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Asabe Shehu Yaradua

Certificate of Participation Climate Social Forum 2022
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Language support: Provide language support to non-native English-speaking volunteers. This can include offering translation services, providing bilingual resources, or utilizing language learning tools. Consider partnering with interpreters or language volunteers who can assist with communication during meetings or events.

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Ene エネ Esther Ali

Human Rights Lawyer | Chartered Mediator & Conciliator | Advocate for the Rights of Women and Children | Volunteer
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Establishing clear communication channels is essential. Provide language support resources, such as translation tools or language exchange programs, to bridge communication gaps. Foster a supportive environment where volunteers feel comfortable expressing themselves. Regular check-ins and feedback sessions can help identify ongoing challenges and refine the support mechanisms. Ultimately, a culturally sensitive and communicative approach enhances collaboration and ensures a positive experience for non-native English-speaking volunteers.

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2 Communicate clearly

Effective communication is essential for successful teamwork, especially when working with non-native English speaking volunteers. You should use simple and direct language, avoiding slang, jargon or acronyms that could confuse or offend them. Speak slowly and enunciate clearly, pausing frequently to check for understanding. Listen actively and empathetically, showing interest and respect for their opinions and experiences. Ask open-ended questions and encourage feedback to clarify any doubts or concerns. Utilize multiple channels of communication, such as face-to-face, phone, email, chat or video calls, depending on the situation and preference. Make sure to follow up and confirm any important messages or instructions.

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Christine Jacques, MSW, ACBA

Human Services | Relationship Management | Community Partnerships | Customer Service and Success | Business Analysis | Requirements Mapping | Vendor Management Problem Solving | Verbal & Written Communication
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Drawing on my technical communication background, I do my best to use a controlled vocabulary: employ the same term, over and over, to describe the task and the expectations. It helps us all develop some brain "muscle memory."

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Olufunke Solanke

Corporate & Commercial Lawyer | Human Rights | Data Protection and Privacy | Compliance | Cybersecurity | Techie
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Working effectively with non-native English speaker volunteers involves patience, clear communication, and cultural sensitivity. You can also use simple and clear language: Speak slowly and use simple language to help non-native speakers understand you better. Avoid using slang, idioms, or complex vocabulary that may be difficult to grasp. Be patient and understanding. Recognize that non-native speakers may need extra time to process information or express their thoughts. Be patient and give them the opportunity to ask questions or seek clarification. It's important to listen actively, show empathy, and be open to learning from their perspectives to create an inclusive and productive volunteer environment.

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3 Provide training and resources

To work effectively with non-native English speaking volunteers, it is important to provide them with adequate training and resources. Design and deliver training sessions that are relevant, engaging, and accessible, using different methods to suit various learning styles and levels. Additionally, provide resources such as online courses, podcasts, books, or websites that can help improve their English and work performance. Encourage them to learn from each other and from other sources by fostering a sense of curiosity and collaboration among your volunteers. You can also expose them to different perspectives and experiences by inviting guest speakers, organizing field trips, or participating in events. By doing so, you can equip your volunteers with the knowledge and skills they need to perform their tasks and achieve their goals.

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4 Appreciate and celebrate diversity

Finally, working effectively with non-native English speaking volunteers means appreciating and celebrating diversity. Recognizing and valuing the contributions and differences they bring to your organization and cause is paramount. To do this, you should show respect and sensitivity towards their cultural backgrounds, beliefs, and preferences, avoiding stereotypes, assumptions, or judgments. Adapting your style and expectations to their needs and situations is also key. Additionally, be sure to thank them for their efforts and achievements, give them constructive and positive feedback, and highlight their successes and stories. Showing support and inclusion is also important; make them feel welcome in your organization and community by inviting them to socialize with other volunteers and staff, as well as connecting them with other organizations or opportunities that may interest them. Working with non-native English speaking volunteers can be a rewarding yet challenging experience; however, by following these tips, you can ensure a positive and productive collaboration.

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Paulo Schwartzman

Empreendedor Social | Top Voice | Advogado | Fundador Arbitrivm; MP Sports; Isapay e SoftDent e JurisTrilha | Formado e Mestre pela USP | Editor Brasil Debate | Colunista | Coord. GESIDH | Escritor | Mentor
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Seja uma voz que de fato dá importancia para a diversidade! Procure aprender algumas palavras na língua dos demais voluntários, mostre que você está se esfor?ando e a recíproca será verdadeira!

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5 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Annabella February

Online Business Owner & Mentor | Guidance on how to Start an Online Business | Educate-Inspire-Entertain
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For me, keeping the person's culture in mind when communicating is key. What is common in your culuture, may not be common in their culture. Regardless of the level of English (or any other language), if there is a cultural difference, fluency or understanding of the language will only take you so far. How do you get past this? I have found that offering examples of what you do in your culture can help the non-native speaker better understand your question or concern.

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Ateni Akparib

Farmer//Entrepreneur//Accounting & Maths Teacher// Gender Equality and Inclusion Advocate//SDGs//
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I love the ideas shared by the others. In service training and enrolling them in an English class for some few months or year.

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How can you work effectively with non-native English speaking volunteers?

1

2

3

4

5

1 Understand their needs

2 Communicate clearly

3 Provide training and resources

4 Appreciate and celebrate diversity

5 Here’s what else to consider

Volunteer Management

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How can you work effectively with non-native English speaking volunteers?

1

2

3

4

5

1 Understand their needs

2 Communicate clearly

3 Provide training and resources

4 Appreciate and celebrate diversity

5 Here’s what else to consider

Volunteer Management

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