How can you use vendor performance evaluations to improve disaster recovery?

Vendor performance evaluation for Disaster Recovery (DR) is crucial for several reasons: 1. Ensuring Service Level Agreement (SLA) Compliance: Evaluating vendor performance allows organizations to assess whether the vendor is meeting the SLAs defined in the contract. This ensures that the vendor is delivering the agreed-upon level of service and meeting the established recovery time objectives (RTOs) and recovery point objectives (RPOs). 2. Assessing Business Continuity Readiness: By evaluating vendor performance, organizations can determine the vendor's preparedness to handle disasters and ensure business continuity.

In my perspective vendor performance evaluations are crucial to improve Disaster Recovery and Business Continuity! Analyzing if the Service Level agreements are being respected and executed and if they respond to the solution needs in terms of Recovery Time Objective and Recovery Point Objective. Suggestion: Many times, it’s possible to have some calls simulating a problem in the contract just to test the response from the vendor, in this way you can monitor the capability/performance of the vendor to respond to an eventual problem. For example, 1/2 calls every six months! This will depend on your needs.

Vendor performance evaluations enhance disaster recovery by assessing SLAs, quality, reliability, security, and compliance. Identify DR plan gaps, build trust, and align goals with vendors. Optimize costs and resources for effective disaster preparedness.

Essentially, the purpose of the vendor performance evaluation process is to ensure you receive the best possible value for your organization. While this is a core function of the procurement team, vendor performance management has a wide-reaching impact. Indeed, it makes no difference what industry you're in.

Using vendor performance evaluations for improving disaster recovery involves assessing how well your vendors meet their commitments, especially in crisis situations. By evaluating their performance, reliability, and response times during emergencies, you can identify areas that need improvement.

First need to collect the historical data to understand the DR system vendor is whether it should recover in few fraction seconds or continue with low performance. Set the expectation clear about the SLO and RTO. Understand the frequency of DR. In absence of system manual step done.Vendorbsystem can leverage the skills to automate the system

Set vendor performance criteria for DR aligned with business objectives. Consider DR service type, criticality of functions, and expected outcomes. Examples include backup success rates, recovery time, security measures, compliance adherence, and effective communication.

Penso ainda que, n?o basta apenas coletar dados de desempenho do fornecedor, mas também levar em conta outras metricas que precisam ser consideradas como critérios: Histórico da empresa, Reputa??o, Qualidade, Comunica??o, Saúde financeira, Produtividade, entre outras. Afinal, o principal objetivo da sele??o de fornecedores é reduzir o risco de compra, maximizar o valor geral para o comprador e desenvolver rela??es de proximidade e de longo prazo.

Collect vendor performance data for DR using reports, dashboards, and surveys. Utilize vendor self-assessment, customer feedback, DR tests, audits, and incident records to measure effectiveness and efficiency.