How can you use tone to show empathy to customers?
Empathy is the ability to understand and share the feelings of another person. It is a crucial skill for customer service, as it helps you to build rapport, resolve conflicts, and improve customer satisfaction. But how can you express empathy through your tone of voice, especially when you communicate online or over the phone? Here are some tips to help you use tone to show empathy to customers.
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Sarala Timalsina BhandariEngagement and Complaints Representative - Building Commission NSW Engagement and Complaints Representative - NSW…
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Astrid B. Cruz GonzálezStrategic Transformational Sales Leader -Market Expansion, Customer -Focus , Distribution Management and Negotiations.
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Marija PavlovicBusiness Development | Passionate About CX, AI, and Future-Forward Solutions