How can you use ticketing systems to measure test coverage, execution and defects?

1 What is test coverage?

Test coverage is the degree to which the test cases cover the requirements, features, and functionality of the software under test. It can be measured in different ways, such as by the number of test cases, the percentage of code covered, or the number of user scenarios tested. Test coverage helps you identify the gaps and risks in your testing strategy and prioritize your testing efforts.

2 How to use ticketing systems to measure test coverage?

One way to use ticketing systems to measure test coverage is to link your test cases to the corresponding requirements or user stories in the ticketing system. This way, you can easily see which requirements or features have been tested, which ones are pending, and which ones are not covered by any test case. You can also use labels, tags, or custom fields to categorize your test cases by different criteria, such as functionality, module, or priority. This can help you analyze your test coverage by different dimensions and identify areas that need more attention.

3 What is test execution?

Test execution is the process of running the test cases on the software under test and verifying the expected results. It can be done manually or automatically, depending on the type and complexity of the test cases. Test execution helps you evaluate the functionality, performance, usability, and reliability of the software and detect any defects or errors.

4 How to use ticketing systems to measure test execution?

One way to use ticketing systems to measure test execution is to update the status of your test cases in the ticketing system after running them. You can use predefined or custom statuses, such as passed, failed, blocked, or skipped, to indicate the outcome of each test case. You can also add comments, attachments, or screenshots to provide more details or evidence of your test execution. This way, you can track the progress and results of your test execution and share them with other stakeholders.

5 What are defects?

Defects are deviations or discrepancies between the actual and expected behavior of the software under test. They can be caused by various factors, such as errors in the code, design, or requirements, or by environmental or user issues. Defects can affect the quality, functionality, performance, usability, and security of the software and need to be fixed or resolved.