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How can you use technology to improve client education resources?

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Client education is a vital component of patient advocacy, as it empowers clients to make informed decisions about their health and care. However, traditional methods of providing client education, such as brochures, pamphlets, or verbal instructions, may not be effective, accessible, or engaging enough for today's diverse and tech-savvy clients. In this article, you will learn how you can use technology to improve your client education resources and enhance your advocacy skills.

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Rakesh Margam M.S.,PMP

Digital Health Expert| AI| Ambulatory| MyChart | Healthcare Management |
Clare Batkin - Your OT Tutor

Helping you become a better OT who loves what you do! | Proud #OTNerd ?? | 2024 Finalist - OT of the Year | Free…

1 Why technology matters

Technology can offer a multitude of advantages for client education, such as increasing the reach and availability of resources, especially for clients in remote areas, with mobility issues, or who prefer online learning. It can also enhance the quality and relevance of resources, by allowing for easy updates, tailoring them to different client needs and preferences, and incorporating multimedia elements. Moreover, technology can improve the retention and comprehension of resources by delivering them in bite-sized chunks, reinforcing key messages, and providing feedback and support. Lastly, it can encourage engagement and participation of clients by inviting them to share their opinions or experiences and connecting them with other clients or experts.

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Rakesh Margam M.S.,PMP

Digital Health Expert| AI| Ambulatory| MyChart | Healthcare Management |
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As we know that Technology plays a key role to improve patient care, patient learning and accessing the medical records. Also, allows physicians to communicate more effectively with patients regarding their medical issues. Patient portals are increasing in popularity, and people can now check their medical records, contact their doctors, and book appointments digitally. With the help of patient portals providers can send online learnings, education material, patient advice message, and medical requests. Technology helps patients to connect with their clinical staff for their care who are in remote locations.

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2 How to choose the right technology

When using technology to improve your client education resources, there is no one-size-fits-all solution. You must consider your goals and objectives, the characteristics and needs of your clients, the key messages you want to convey, and the available tools and platforms. Additionally, you need to think about the format of your content, the costs and benefits of using certain tools, and how you will manage and maintain your resources. All of these factors will help you create a clear, concise, and compelling resource that meets the needs of your clients.

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Rakesh Margam M.S.,PMP

Digital Health Expert| AI| Ambulatory| MyChart | Healthcare Management |
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Adopting new technology helps clinical staff and patients as well. When we decide to opt for new technology first we need to understand/identify the scope and objective. Firstly we should consider the possibility of fitting the new technology into current patients and clinical workflows. - Adoption cost - Usability -Interoperability -How new technology will improve usability to the patients and clinical staff members. -Integration of Technology - Security of data -Ethical and Legal Compliance

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3 How to design your resources

Once you have chosen the right technology for your client education resources, you need to design them in a way that maximizes their effectiveness and appeal. To do this, use plain language and avoid jargon or technical terms. If acronyms or abbreviations are necessary, explain them the first time they are used. Visual aids and multimedia elements can supplement the text and make it more engaging, but don't overload it with too many or irrelevant images, videos, or sounds. Additionally, use headings, subheadings, bullet points, and numbered lists to organize the content and make it easy to scan and follow. Colors, fonts, and layouts should be consistent, attractive, and readable. Avoid using too many or contrasting colors, fonts, or styles that may distract or confuse your clients. Finally, interactive features and gamification elements can motivate and challenge your clients. Try using quizzes, polls, surveys, or games to test their knowledge, collect their feedback, or reward their progress.

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4 How to deliver your resources

The way you deliver your client education resources can also affect their impact and reception. Therefore, you need to think about how to distribute them, communicate about them, support them, and evaluate them. For example, will you use email or social media to distribute them? Will you use newsletters or flyers to communicate about them? Will you offer online chat or phone support? Will you use analytics or feedback forms to evaluate them? Considering these questions will help ensure that your resources are successful.

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Clare Batkin - Your OT Tutor

Helping you become a better OT who loves what you do! | Proud #OTNerd ?? | 2024 Finalist - OT of the Year | Free resources and professional development via the Learning Library! | Owner of Your OT Tutor
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Sometimes the best choice for delivery could be right in front of you! Here's an example, say you have a patient who has a hand splint following a tendon injury and needs to remember to do a series of exercises every few hours. The traditional way is to give them a paper handout with static pictures of the exercises. Problem is, the static pictures don't clearly show movements, and the patient will probably lose the piece of paper. Instead, if suitable for the patient, you could have a video of the exercises already prepared and accessed via a QR code; why not stick this QR code onto the patient's splint - this serves as a visual reminder to do the exercise, and they can easily access dynamic instructions with the help of a smartphone.

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5 How to improve your resources

Finally, you need to remember that your client education resources are not static or final products. You need to constantly review and update them based on your clients' needs, feedback, and outcomes. You also need to keep abreast of the latest trends and developments in your field and in technology, and incorporate them into your resources as appropriate. By doing so, you will ensure that your resources remain relevant, reliable, and responsive to your clients' expectations and goals.

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6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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How can you use technology to improve client education resources?

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3

4

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1 Why technology matters

2 How to choose the right technology

3 How to design your resources

4 How to deliver your resources

5 How to improve your resources

6 Here’s what else to consider

Patient Advocacy

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How can you use technology to improve client education resources?

1

2

3

4

5

6

1 Why technology matters

2 How to choose the right technology

3 How to design your resources

4 How to deliver your resources

5 How to improve your resources

6 Here’s what else to consider

Patient Advocacy

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