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How can you use SEL to create a more inclusive and equitable workplace?

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In today's diverse and globalized world, cultural competency is a crucial skill for any professional who wants to communicate effectively, collaborate productively, and avoid misunderstandings or conflicts with people from different backgrounds, values, and perspectives. But how can you develop and demonstrate cultural competency in your workplace? One way is to use SEL, or social and emotional learning, to create a more inclusive and equitable work environment. SEL is a process of acquiring and applying the skills, attitudes, and behaviors that help you understand and manage your own emotions, empathize and relate to others, and make responsible and ethical decisions. In this article, you will learn how to use SEL to create a more inclusive and equitable workplace by following these four steps:

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Shivaditya Banerjee

Head HR - Piramal Consumer Products - Piramal I Welspun I Asian Paints I XLRI

1 Assess your own biases and emotions

The first step to using SEL to create a more inclusive and equitable workplace is to assess your own biases and emotions. Biases are the unconscious or conscious preferences, assumptions, or judgments that influence how you perceive and interact with others. Emotions are the feelings that arise from your thoughts, experiences, or situations. Both biases and emotions can affect how you communicate and behave in the workplace, and sometimes they can lead to stereotypes, discrimination, or conflict. To assess your own biases and emotions, you need to be self-aware and reflective . You can use tools such as the Implicit Association Test, the Emotional Intelligence Test, or the Cultural Intelligence Test to measure your biases and emotions and identify areas for improvement. You can also ask for feedback from your colleagues, mentors, or coaches to gain different perspectives and insights.

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Abegail Pulma Tongco,PhD OD
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Practicing mindfulness, as well as honing one’s empathy are other ways to sustain self awareness. Being aware of others needs and expectations helps one set aside personal biases.

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2 Learn about other cultures and perspectives

The second step to using SEL to create a more inclusive and equitable workplace is to learn about other cultures and perspectives. Culture is the shared set of beliefs, values, norms, and practices that shape how a group of people think, feel, and act. Perspectives are the ways of seeing, interpreting, and understanding the world. Learning about other cultures and perspectives can help you appreciate diversity, avoid ethnocentrism, and foster intercultural communication. To learn about other cultures and perspectives, you need to be curious and respectful. You can use resources such as books, podcasts, documentaries, or online courses to expand your knowledge and awareness of different cultures and perspectives. You can also engage in dialogue, exchange, or collaboration with people from different backgrounds, experiences, or viewpoints to deepen your understanding and empathy.

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Shivaditya Banerjee

Head HR - Piramal Consumer Products - Piramal I Welspun I Asian Paints I XLRI
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Examples of how cultures can be different come out from the most innocuous areas of life - for instance the idea of vacations. Until a decade ago, the idea of vacations for South Asians was to cram up as many places as possible in a day, take a photo which says you were there, dress up decently well as you need to look good in photos and among the crowd. Contrast this to vacation of westerners, who will spend time sunbathing with a book in hand; go to places without rushing through and soaking it all in, roaming around in comfy clothes. A clear example of Quantity vs Quality when it comes to the idea of vacations. And more importantly it's now about one being right. It's about appreciating and learning from each other's differences.

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3 Adapt your communication and behavior

The third step to using SEL to create a more inclusive and equitable workplace is to adapt your communication and behavior. Communication is the process of exchanging information, ideas, or feelings with others. Behavior is the way you act or respond in a given situation. Adapting your communication and behavior can help you bridge cultural gaps, build rapport, and avoid miscommunication or offense. To adapt your communication and behavior, you need to be flexible and mindful. You can use strategies such as active listening, mirroring, paraphrasing, or asking open-ended questions to improve your communication skills and show interest and respect for others. You can also use cues such as body language, tone of voice, or context to adjust your behavior and match the expectations and preferences of others.

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Abegail Pulma Tongco,PhD OD
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A great way to learn appropriate communication styles is to be open and curios. Asking questions, mastering stories and encouraging dialogue are effective ways to promote open communication.

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4 Resolve conflicts and dilemmas

The fourth step to using SEL to create a more inclusive and equitable workplace is to resolve conflicts and dilemmas. Conflicts are the disagreements or disputes that arise from incompatible goals, interests, or values. Dilemmas are the situations that require you to choose between two or more alternatives that have different ethical or cultural implications. Resolving conflicts and dilemmas can help you maintain harmony, trust, and cooperation in the workplace. To resolve conflicts and dilemmas, you need to be rational and ethical. You can use models such as the Thomas-Kilmann Conflict Mode Instrument, the Interest-Based Relational Approach, or the Ethical Decision-Making Process to analyze the causes, consequences, and solutions of conflicts and dilemmas. You can also use skills such as negotiation, mediation, or compromise to reach mutually beneficial and acceptable outcomes.

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5 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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How can you use SEL to create a more inclusive and equitable workplace?

1

2

3

4

5

1 Assess your own biases and emotions

2 Learn about other cultures and perspectives

3 Adapt your communication and behavior

4 Resolve conflicts and dilemmas

5 Here’s what else to consider

Cultural Competency

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How can you use SEL to create a more inclusive and equitable workplace?

1

2

3

4

5

1 Assess your own biases and emotions

2 Learn about other cultures and perspectives

3 Adapt your communication and behavior

4 Resolve conflicts and dilemmas

5 Here’s what else to consider

Cultural Competency

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