How can you use Root Cause Analysis (RCA) to improve case management quality?
Case management is a complex and dynamic process that requires constant monitoring and evaluation to ensure quality and effectiveness. One of the tools that can help case managers improve their practice and identify areas for improvement is Root Cause Analysis (RCA). RCA is a systematic method of finding and addressing the underlying causes of problems or failures, rather than just treating the symptoms. In this article, you will learn how to use RCA to improve case management quality, by following these steps: