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How can you use research to inform design for users with different physical abilities?

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Designing for users with different physical abilities is not only a matter of accessibility, but also of empathy, inclusion, and innovation. However, how can you use research to inform your design decisions and create solutions that meet the diverse needs and preferences of your target audience? In this article, we will explore some methods and tips to help you conduct effective and ethical research with users who have different physical abilities.

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Kavya Wadhwa

Bridging Nations for Nuclear Energy | COP29 Youth Delegate | Energy Transition | High Energy Physics & Nuclear Physics…
Caio Caruso

Cultural production – Arts - Project management - Advertising

1 Know your users

The first step in any user research project is to understand who your users are, what their goals and challenges are, and how they interact with your product or service. This means going beyond demographic data and stereotypes, and digging deeper into their motivations, behaviors, and contexts. You can use various research methods, such as interviews, surveys, observations, or personas, to gather qualitative and quantitative data about your users. However, you should also be mindful of the ethical and practical implications of involving users with different physical abilities in your research. For example, you should respect their privacy and consent, avoid making assumptions or judgments, and provide accessible and comfortable ways for them to participate.

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Kavya Wadhwa

Bridging Nations for Nuclear Energy | COP29 Youth Delegate | Energy Transition | High Energy Physics & Nuclear Physics | Nuclear Security | Climate Change | Clean Energy | Net Zero
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To inform design and technology for differently-abled individuals, conduct user research by engaging with the target audience through surveys, interviews, and observations. Collaborate with experts in accessibility and consult relevant literature. Prioritize inclusive design principles to ensure a user-centered approach that addresses diverse needs and preferences.

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Caio Caruso

Cultural production – Arts - Project management - Advertising
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One thing I hade used in my research is the User experience concept. I use all the information i have and try to understand the world like all the users and then I start to design my project. When I think an exhibition I need to made the perfect experience to everyone.

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2 Test your assumptions

Once you have a clear picture of your users, you can start generating ideas and hypotheses about how to improve your design for them. However, before you jump into prototyping and testing, you should validate your assumptions and check if they align with the reality and expectations of your users. You can use methods such as usability testing, A/B testing, or feedback sessions, to evaluate your design concepts and prototypes with real or potential users. However, you should also consider how to adapt your testing methods and tools to the different physical abilities of your users. For example, you should use appropriate assistive technologies, such as screen readers or voice input, to simulate or support their interaction with your design.

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Kavya Wadhwa

Bridging Nations for Nuclear Energy | COP29 Youth Delegate | Energy Transition | High Energy Physics & Nuclear Physics | Nuclear Security | Climate Change | Clean Energy | Net Zero
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When testing, critically assess assumptions that underlie your design or technology. Challenge these assumptions through user feedback, usability testing, and real-world scenarios. Regularly validate or adjust your assumptions to ensure that the final product aligns effectively with user expectations and needs.

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3 Learn from feedback

The final step in your research process is to analyze and synthesize the feedback and data you collected from your users. This will help you identify the strengths and weaknesses of your design, as well as the opportunities and threats for improvement. You can use methods such as affinity mapping, journey mapping, or SWOT analysis, to organize and visualize your findings and insights. However, you should also be careful not to generalize or oversimplify your results, and to acknowledge the diversity and complexity of your users' needs and preferences. For example, you should avoid using labels or categories that might exclude or stigmatize some users, and instead use personas or scenarios that reflect their individuality and context.

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Kavya Wadhwa

Bridging Nations for Nuclear Energy | COP29 Youth Delegate | Energy Transition | High Energy Physics & Nuclear Physics | Nuclear Security | Climate Change | Clean Energy | Net Zero
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To learn from feedback during your design and technology journey, cultivate a mindset of openness and receptivity. Actively seek diverse perspectives from users, stakeholders, and experts. Analyze feedback objectively, identifying patterns and common themes. Prioritize constructive criticism over praise, and use feedback as a catalyst for iteration and improvement. Embrace a continuous learning approach, adapting your design based on valuable insights gained throughout the process.

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4 Keep learning

Research is not a one-time activity, but a continuous and iterative process that informs your design decisions throughout the project lifecycle. Therefore, you should always keep learning from your users, and from other sources of inspiration and information, such as best practices, guidelines, or case studies. You can use methods such as benchmarking, competitive analysis, or heuristic evaluation, to compare and contrast your design with other existing or alternative solutions. However, you should also be open to new ideas and perspectives, and to challenge your own assumptions and biases. For example, you should seek feedback from other stakeholders, such as experts, peers, or clients, who might have different views or experiences than you.

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5 Apply your findings

The ultimate goal of your research is to inform and improve your design for your users, and to create solutions that are not only functional, but also meaningful, enjoyable, and inclusive. Therefore, you should apply your findings and insights to your design process, and to communicate them clearly and convincingly to others. You can use methods such as wireframes, mockups, or prototypes, to demonstrate and refine your design solutions. However, you should also use methods such as stories, personas, or scenarios, to convey the value and impact of your design for your users. For example, you should use storytelling techniques, such as empathy, emotion, or conflict, to engage and persuade your audience.

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Kavya Wadhwa

Bridging Nations for Nuclear Energy | COP29 Youth Delegate | Energy Transition | High Energy Physics & Nuclear Physics | Nuclear Security | Climate Change | Clean Energy | Net Zero
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Apply research findings by integrating them into your design or technology through iterative prototyping. Prioritize changes based on the most impactful insights. Collaborate with your team to implement modifications and test them in real-world scenarios. Continuously assess and refine your solutions based on ongoing feedback. This iterative approach ensures that your project evolves in response to user needs and remains aligned with your research findings.

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6 Share your knowledge

The last but not least step in your research is to share your knowledge and learnings with others, and to contribute to the advancement and awareness of design for users with different physical abilities. You can use methods such as reports, presentations, or portfolios, to document and showcase your research process and outcomes. However, you should also use methods such as blogs, podcasts, or social media, to disseminate and discuss your research findings and insights with a wider and diverse audience. For example, you should use platforms and channels that are accessible and relevant to your users, and to invite feedback and collaboration from them.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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How can you use research to inform design for users with different physical abilities?

1

2

3

4

5

6

7

1 Know your users

2 Test your assumptions

3 Learn from feedback

4 Keep learning

5 Apply your findings

6 Share your knowledge

7 Here’s what else to consider

Research

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How can you use research to inform design for users with different physical abilities?

1

2

3

4

5

6

7

1 Know your users

2 Test your assumptions

3 Learn from feedback

4 Keep learning

5 Apply your findings

6 Share your knowledge

7 Here’s what else to consider

Research

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