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How can you use process mapping to improve your organization's resilience in uncertain times?

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Process mapping is a technique that helps you visualize and analyze the steps, inputs, outputs, and resources involved in a business process. It can help you identify inefficiencies, risks, bottlenecks, and opportunities for improvement. In uncertain times, when external factors can disrupt your normal operations, process mapping can also help you build resilience and adaptability. Here are some ways you can use process mapping to improve your organization's resilience in uncertain times.

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1 Assess your current state

Before you can improve your process, you need to understand how it works now. You can use process mapping tools, such as flowcharts, swimlane diagrams, or value stream maps, to document the current state of your process. This will help you see the flow of information, materials, and decisions, as well as the roles and responsibilities of each stakeholder. You can also collect data on key performance indicators, such as cycle time, quality, cost, and customer satisfaction, to measure the effectiveness and efficiency of your process.

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Faisal Mohammed

Certified Business Continuity Management I DR Governance I Information Security Risk Management I Cloud Security I IT/OT Critical Infrastrucure Security Management Professional
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Yes. Also training resources with planned and unplanned activities so that we continuosly ensure our process is robust and procedueres are reliable, current and working

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Bobby Nastase

Automation & AI Solutions Architect
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Begin by understanding your current processes using mapping and mining tools. Flowcharts, swimlane diagrams, and value stream maps document the process, showing information flow, material movement, decision-making, and stakeholder roles. Incorporate process mining tools to analyse system logs, providing deeper insights into process efficiency, bottlenecks, and deviations from the expected workflow. Collect key performance data such as cycle time, quality, cost, and customer satisfaction to evaluate effectiveness. This comprehensive assessment is crucial for identifying areas for improvement and benchmarking for future enhancements.

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2 Identify and prioritize risks

Uncertain times can bring various risks to your process, such as supply chain disruptions, demand fluctuations, regulatory changes, or staff turnover. You can use your process map to identify potential sources of risk and assess their impact and likelihood. You can then prioritize the most critical and probable risks and develop contingency plans to mitigate them. For example, you can use scenario planning to explore different outcomes and responses, or you can use risk matrices to rank and compare risks.

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Faisal Mohammed

Certified Business Continuity Management I DR Governance I Information Security Risk Management I Cloud Security I IT/OT Critical Infrastrucure Security Management Professional
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Continual updation of the Risk Register with set frequency can help monitor these risks and any gaps we may have to work upon will help

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3 Implement and monitor improvements

Once you have identified and prioritized the risks, you can use process mapping to design and implement improvements that can enhance your process resilience. For example, you can use process mapping to streamline your process, eliminate waste, reduce complexity, or automate tasks. You can also use process mapping to create alternative or backup processes that can cope with changing conditions or emergencies. You can then monitor the results of your improvements using your process map and data, and make adjustments as needed.

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Faisal Mohammed

Certified Business Continuity Management I DR Governance I Information Security Risk Management I Cloud Security I IT/OT Critical Infrastrucure Security Management Professional
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This is ongoing a tion plan to meet the Continual Process Improvements and any alignments that may need to make our process most reliable and effective in terms of meeting the objectives

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4 Engage and empower your team

Process mapping is not only a technical tool, but also a collaborative one. It can help you engage and empower your team members, who are the ones who execute and experience the process every day. You can use process mapping to communicate your process goals, expectations, and changes to your team, and solicit their feedback and input. You can also use process mapping to train and coach your team on how to perform the process and handle risks. By involving your team in process mapping, you can foster a culture of continuous improvement and learning.

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Faisal Mohammed

Certified Business Continuity Management I DR Governance I Information Security Risk Management I Cloud Security I IT/OT Critical Infrastrucure Security Management Professional
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Agree. The plans are nothing Only planning will work if the Tesources are able to steadily understand the role they need to play in overall recovery and resilience activities in the organization.

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5 Review and update your process

Process mapping is not a one-time activity, but an ongoing one. You need to review and update your process map regularly, especially in uncertain times, when things can change quickly and unexpectedly. You can use process mapping to evaluate your process performance, identify new risks or opportunities, and incorporate best practices or lessons learned. You can also use process mapping to benchmark your process against industry standards or competitors, and set new goals or targets.

Process mapping is a powerful technique that can help you improve your organization's resilience in uncertain times. By using process mapping, you can understand, analyze, improve, communicate, and monitor your process, and adapt to changing situations. How do you use process mapping in your organization? What challenges or benefits have you encountered?

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Faisal Mohammed

Certified Business Continuity Management I DR Governance I Information Security Risk Management I Cloud Security I IT/OT Critical Infrastrucure Security Management Professional
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Resource changes, not looking into our process and alignment with the objectives frequently. Just it is fone as a Compliance activity to mark done. Will not help. There is a need to Go Beyond that point to ensure our process, people and tools can help us navigate thru the uncertain times and ensure a faster restoration of BAU

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6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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How can you use process mapping to improve your organization's resilience in uncertain times?

1

2

3

4

5

6

1 Assess your current state

2 Identify and prioritize risks

3 Implement and monitor improvements

4 Engage and empower your team

5 Review and update your process

6 Here’s what else to consider

Process Design

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How can you use process mapping to improve your organization's resilience in uncertain times?

1

2

3

4

5

6

1 Assess your current state

2 Identify and prioritize risks

3 Implement and monitor improvements

4 Engage and empower your team

5 Review and update your process

6 Here’s what else to consider

Process Design

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