How can you use patient feedback to improve healthcare services?

Using patient feedback to improve healthcare services is essential for providing patient-centered care and enhancing overall healthcare quality. Goals or objectives will define the approach to collate patient feedback; however some common approaches are: survey, real time feedback, focus groups, support groups etc.

Why Patient Feedback is Important 1. For improving the patient experience 2. For improving the quality of the care? 3. For Benchmarking? 4. For increasing revenue 5. For Reducing Patient Leakage and Increasing Patient Retention Taking this into consideration we need to devise the patient feedback collection ways. 3 ways to get patient feedback? 1. Post Appointment Email Survey for Outpatients? 2. Post Discharge SMS Surveys for Inpatients? 3. Kiosk-Based Feedback On-Premises at Hospitals

While patient engagement and patient empowerment are different, they are both important for improving healthcare quality and safety. When patients are engaged and empowered, they are more likely to have better outcomes, be more satisfied with their healthcare experience, and take a more active role in managing their own health. Patient engagement and patient empowerment are both important for improving healthcare quality and safety. By focusing on both approaches, healthcare providers can help to create a more patient-centered healthcare system that empowers patients to take control of their own health and healthcare decisions. Patient engagement and empowerment are both important for gathering the right and real patient feedbacks data.

Patient engagement & empowerment is core to getting insightful and actionable inputs which can be more meaningful than any strategy deployed by a care provider or institution.

We have collected huge amounts of patients feedbacks during my days at Asia's largest hospital chain - Apollo Hospitals group and have used the SPSS package for analysis of patient feedbacks. Once the patient feedback were collected we used to prioritize it according to our hospital's goals, vision, and strategy. A common framework for prioritizing feedback is the RICE model, which stands for Reach, Impact, Confidence, and Effort. Reach measures how many people will benefit from the feedback.

Patient feedback is a valuable resource for healthcare organizations striving to improve services and patient outcomes. By actively seeking, analyzing, and acting upon this feedback, healthcare providers can enhance the overall patient experience and drive continuous quality improvement; which will not only improve outcomes, help reduce costs & reduce ALO.

Ways of implementing healthcare services changes based on the patient feedbacks received 1. Identify the change and perform an impact assessment 2. Develop a plan 3. Communicate the change to employees. 4. Provide reasons for the change 5. Seek employee feedback 6. Launch the change 7. Monitor the change 8. Evaluate the change Methods and techniques for communicating change: 1. Be clear and honest when communicating change to employees 2. Use care when communicating organizational change 3. Tell employees what's in it for them 4. Set expectations with change management communication 5. Tell employees what they need to do

Before you start evaluating and monitoring the impact of the changes, you need to define what you want to measure and how. Also it is important to assess how much time has been spent post implementing the changes. You need to identify the indicators that reflect the objectives and desired outcomes of the change process, and that are relevant, specific, measurable, attainable, realistic, and time-bound. Monitoring is checking progress against plans. The data acquired through monitoring is used for evaluation. Evaluation is assessing, as systematically and objectively as possible, a completed project or programme (or a phase of an ongoing project or programme that has been completed).