How can you use feedback to drive customer service innovation in a post-colonial world?

In a post-colonial world, leveraging feedback for customer service innovation involves a nuanced approach that acknowledges diverse cultural perspectives, historical contexts, and power dynamics. Here's how feedback can be utilized: 1. Diverse Feedback Collection 2. Cultural Sensitivity and Empathy 3. Decolonizing Service Standards

Feedback is an excellent tool for improving customer service for the following reasons: -By enabling them to effect change, you allow them to feel seen and heard when you include them in process revision -Customers feedback is FREE information that gives you real-time data to support change -Positive feedback is FREE KPI for team members, and it's an excellent way to celebrate them in a public workplace -Feedback provides an opportunity to identify potential problems before they occur. -Addressing feedback allows two-way communication that can be facilitated and managed, rather than lost in a silo, or worse, memorialized on a public website

By adopting the feedback provided by clients ,nee products or services can be developed,new modes of communication to clients can be adopted,new services to address a gap that has been created by lack can be innovated . feedback goes a long way in helping a company grow in the positive direction of business.

Impulsar la innovación en el servicio al cliente en un contexto poscolonial exige sensibilidad cultural. Recopila retroalimentación de manera inclusiva, asegurando la accesibilidad de las plataformas y analizando datos con consideración cultural. Involucra a la comunidad en definir estándares de servicio y organiza programas de entrenamiento cultural. Fomenta la innovación colaborativa mediante la co-creación con la comunidad para desarrollar servicios relevantes. Establece un ciclo de retroalimentación continua para ajustar servicios frente a dinámicas poscoloniales cambiantes. La adaptabilidad y flexibilidad son clave para integrar eficazmente las voces poscoloniales en el dise?o y mejora de servicios.

Feed back is a channels that costumers can reach you, this help you know how good or badly your business is doing. Any business that want to grow must have channels of receiving feed back

Everybody has a different inventory of experiences. Even in a small circle of people these inventories vary more than ever. This makes feedback as a great source of great ideas, that wouldn't occur to you alone. BONUS: When people see you putting their ideas in action, they feel more engaged and connected to your business. This explodes customer satisfaction. Satisfied customers will of course grow your business dramatically.

Innovation is subject to improvement, and one way an innovation can be improved is through positive feed back. Positive feed can set an innovation on a right path

Apart from the ones mentioned above, the best forms of feedbacks are primary and 1-1. Talking to customers of competitors, your customers (happy, unhappy, churned), employees, people from relevant communities generate the best forms of feedback simply because you have the option to ask real time questions and understand real time pain areas. As a sales rep, one cohort I find particularly helpful is prospects who closed with your competitors over you. Combining this with other forms of secondary feedbacks like surveys, testimonials and reviews might help point you in the right direction with your product/service roadmap.

#1 is accessibility. Think about a time you had to jump through hoops to leave a review or a rating, even a good one. If it takes more time, more effort, it is less likely to be collected. Short and sweet, and if possible-provide incentives! What's a coupon to them, and what is valuable feedback to you?

You have to do this with intention. And by that I mean, not all feedback is valuable. Customers who have had a negative experience, who are primarily seeking restitution or compensation, may be unwilling or unable to provide information that's helpful for improvement. Choose clients with intention, for retention, and keep in mind that you will not always like the answer.

Sim, sim. Assino em baixo do que foi dito. Ter dados, por dados de nada adianta se nada for feito. E para uma mudan?a mais assertiva precisa de fato ser considerado o cenário atual da empresa, do mercado, dos concorrentes e o mais importante do plano de mudan?a que deve ser feito. E n?o menos importante precisa ter uma certa periodicidade na análise desses dados, para efeito comparativo de possível melhora do cenário.

Here are some tips: -Listen to and acknowledge feedback from all perspectives. Avoid biases and be open to learning from new viewpoints. -Empower customers in the innovation process. Co-create, co-design, or co-deliver solutions to ensure that customer needs are central. -Adapt and customize solutions to meet the specific needs of different customer segments or groups. This may involve offering different language options, accessibility features, or other accommodations. -Monitor and measure the impact of solutions for different customer segments or groups. This helps to ensure that solutions are meeting the needs of all customers and that there are no unintended consequences.

Concordo plenamente. Conhecimento do seu público interno e externo é essencial para melhor condu??o. A depender das peculiaridades desse público saber ouvir de forma genuína com o mindset de crescimento, faz com que seja melhorado o que é ofertado a popula??o interna e externa de forma geral.

Entendo que tem uma forma intencional e ativa para coletar o feedback do que vem sendo ofertado aos clientes, como o cliente oculto. Nele por mais que seja um cliente brifado, vai consegui ver lacunas que pode n?o estar sendo vistas pelos gestores e stakeholders da empresa.