How can you use emotional intelligence to connect with diverse customers?

Using emotional intelligence to connect with diverse customers is an essential skill for businesses and individuals in today's globalized world. Emotional intelligence (EQ) involves recognizing, understanding, and managing your own emotions while also being sensitive to the emotions of others. By applying emotional intelligence in your interactions with diverse customers, you can build stronger relationships, enhance customer loyalty, and create a positive brand reputation for your business. It's a skill that benefits both your customers and your organization as a whole.

Audience wants to see the speakers shine. Even if something goes wrong, the show must go on. EQ plays a great role for speakers/emcees to keep the atmosphere formal, professional, lively, and friendly. One who can "steal" the spotlight, respects and understands his/her audience well.

Absolutely, that misunderstanding part is very delicate so they do not feel "violated" or vulnerable .Patiently find a comforting setting for all.

In mental health, EQ and diversity is priority! I tend to listen a lot initially to respect letting the client set the grounds for comfort and boundaries ????

In my experience, empathy and self awareness are the most important facets of emotional intelligence. You need empathy to understand where the customer is coming from, why they feel the way they do, what actually drives them, and how recent market trends in their industry are impacting their decision making. You need self awareness to know why you feel the way you do, how to put yourself in the customer’s shoes and ask if you’d like the service you yourself are giving them, and when to realize there’s more at play than you know. It’s just as important what the customer doesn’t say as what they do.

??Want to improve your active listening skills? Try doing these 3 things in your next meeting. (Any meeting! Don't wait for a client appointment ??) 1. Grab a pen and paper ?? to jot down words or phrases the other person emphasizes. 2. Take mental note of body language and tone. If something is stressing out your partner or client, they may speak faster when discussing. 3. After sharing your summary statement, ask what would provide the most help, and give two options applicable to the situation. Example: "You mentioned needing to staff your tech team with 5 new developer. What would be most helpful, finding the team lead first and then using them to help interview the others; or searching for them all at once?" ??

It requires improv skills, artistry, and loads of practice to even start the process of active listening and engaging storytelling to come across authentic

My favorite saying around this topic is Franklin Covey's: "Listen with the intent to understand." Many of us listen with the intent to respond. It's why interviews get choppy, conversations go south, and people feel unheard. We focus so much on what we want to say that while we wait for our turn to talk, we forget to pay attention to what the other person is actually saying. The gift of being heard, of being truly listened to, is an immense one and a rare one in today's fast-paced, connected world. You'll be amazed at the results when you focus on understanding others and spending most of the conversation silent.

So true. Listen like you understand it all...not use Iending an ear. Be present as much as you can. Most of the time the customer already knows what they want, but you still have to make sure they get what they need and leave smiling at last

I always repeat what the customer said back to them. Let them know I understand their frustration and can relate completely. I also let them know that I will do everything I can to resolve their issue and that their feelings are valid.

How are you feeling before, during and after meetings? If your heart rate is skyrocketing… you may want to do deep breathing before a meeting. We can’t properly portray our services if we are in “panic” mode. Be a credible, reliable & stable rep. You want customers to be calm and feel you are taking care of them on calls.

This part reminds me of a situation I once was faced with years ago. I had Intraocular pressure, but I had a preaching engagement. The medications knocks me out for 12 hours, so I could cry. So on the last day, of using the eye drop, I had to go minister. I was called in during the Worship time, I took the Microphone but only tears were pouring from my "same eyes" that had to be pressured to release tears. The crowd misinterpreted it....and all of a sudden people where crying everywhere....The Holy Spirit took control and worked wonders . My personal painful emotions was used to work Miracles.

Emotions can greatly influence how you come across to your audience and impact the success of your speech. As a public speaker it's an important skill to develop. The key is to manage them effectively so that they don't overwhelm you and interfere with your ability to convey your message clearly and confidently. With practice and experience, you can become more adept at managing your emotions and delivering effective speeches. Remember it's ok to express your emotions .These emotions can even be helpful as they can provide energy and focus.

Am always me. What you see is what you get. I just empty myself , enjoy myself with the sole intention of feeling lives up with faith, smiles and a stubborn " I can make it attitude ".

Be human. If the cat in the background is funny, giggle. If you have a punch line, say it. There is a balance of being humans and professional. Keep the energy positive, engaging, and get them to talk about themselves.

Expressing your emotions is quite natural depending upon the context and purpose of your speech. Expressing your genuine emotions can make you more relatable and authentic as a speaker. It can help you connect with your audience on a personal level, especially if your emotions align with the message you're conveying. When the audience senses your sincerity, it can enhance trust and engagement. Emotional authenticity can enhance your connection with the audience. However, it's also crucial to exercise emotional control and ensure that emotions do not overshadow the main message or become a distraction. The appropriateness of emotional expression in public speaking varies depending on the specific context and goals of your communication.

Yes, the feedbacks makes it all worth it. Always allow them that access to get nick to you. This at the long run, makes and keeps everyone satisfied.

You aren’t growing unless you know what you need to work on. Feedback is critical. Don’t be afraid of it. But ask people you value for feedback.

When feedback is done well, it is a gift from someone that wants to help you improve. Feedback needs to be given in a timely manner and be very specific.

Adapting to feedback is a vital aspect of effective communication, whether you are giving a speech, presenting, or engaging in any form of interaction with others. Adapting to feedback demonstrates your commitment to meeting the needs and expectations of your audience. It shows that you value their input and are willing to make changes to benefit them. Adapting to feedback is a continuous process that can help you grow and become a more effective communicator. Embrace feedback as an opportunity for learning and refinement, and you'll be better equipped to connect with and engage your audience.

You either have EQ or you don’t. I am not sure how this article is going to change much of that… Or if you need to work at it, just let the logic go and try to feel where they are coming from… Connect in a meaningful way and just see what happens.

What often makes us emotionally unintelligent is our ego. Our ego's main purpose is to (self-)preserve and protect. So it will mask anything that can make you feel vulnerable and exposed, which is separating and differentiating. Yet a connection is a vulnerable exercise of openness to discover similarity... So navigating the ego when making connection involves: 1. Humility - confidently express what you know and don't know. 2. Commonality - draw on shared realities/experiences with your audience 3. Naming - name feelings, experiences and thoughts, it helps your audience not feel alone. Where the barriers to engaging emotionally are low, connection is almost a sure outcome.