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How can you use EI to build stronger relationships with your design team?

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Emotional intelligence (EI) is the ability to understand and manage your own and others' emotions, and to use them effectively in different situations. EI can help you build stronger relationships with your design team, as well as with clients, stakeholders, and users. In this article, you will learn how to use EI to improve your communication, collaboration, and creativity as a designer.

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Aashmita Nayar

Content Marketing @Anthill Ventures | Founder @ThePartumCollective | Content Specialist |

1 Why EI matters for designers

Design is a human-centered process that requires empathy, creativity, and problem-solving. To create successful designs, you need to understand the needs, preferences, and emotions of your users, as well as communicate and collaborate with your team and other parties involved. EI can help you do that by enhancing your emotional awareness, regulation, expression, and response. EI can also help you cope with stress, feedback, and challenges that are inevitable in design projects.

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Aashmita Nayar

Content Marketing @Anthill Ventures | Founder @ThePartumCollective | Content Specialist |
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Design is a personal affair. A remark that may not necessarily be aimed at the designer can cause a personal offence because that is how close to the heart their art is. The first tool of EI is self-awareness. Instead of a quick reaction, it’s important to rationalise & segregate your emotions from your judgement of someone’s work. Everyone has strengths & weaknesses. They also have the ability to grow if mentored better. The second tool is social awareness. Recognise the non-verbal cues your team is sending you! Your design team is more likely to respond if they know you offer constructive criticism. Allow your design team the room to rationalise your judgement so they can adopt it themselves. The ripples of good EI are phenomenal.

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2 How to assess your EI level

Before you can improve your EI, you need to know your strengths and weaknesses. There are several tools and tests that can help you measure your EI level, such as the Mayer-Salovey-Caruso Emotional Intelligence Test (MSCEIT), the Emotional Quotient Inventory (EQ-i), or the Emotional Intelligence Appraisal (EIA). These tools can give you insights into your EI skills, such as perceiving, using, understanding, and managing emotions. You can also ask for feedback from your peers, mentors, or coaches to get a more objective perspective.

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Aashmita Nayar

Content Marketing @Anthill Ventures | Founder @ThePartumCollective | Content Specialist |
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I feel the best way to determine is through self and social awareness. Check in with yourself or if you are potentially interviewing someone, ask them to self-assess themselves. It’s an excellent way to understanding someone’s perception of themselves and comparing it to your opinions. However, you have to dig deep to get profound results. Another way to assess EI is to positively observe those around us – how do different people react to different situations? Take a leaf out of their books and try to emulate it in similar situations. Finally, hand over the reigns. Give your team or employees a chance to be empathetic, or recognise emotion. It will give you excellent insight into their EI and how you can develop it further.

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3 How to develop your EI skills

Once you have assessed your EI level, you can work on developing your EI skills through practice, reflection, and feedback. For instance, pay attention to both your own and others' emotions, and how they affect your thoughts, behaviors, and decisions. Try to identify the sources, triggers, and patterns of your emotions and label them accurately. Additionally, learn how to manage intense, negative, or disruptive emotions in a healthy and constructive way. When communicating your emotions, use "I" statements such as "I feel..." or "I need..." to express yourself without blaming or criticizing others. Moreover, when responding to others' emotions, use active listening, validation, and open-ended questions to demonstrate that you care and understand. Avoid dismissing, minimizing, or judging their emotions.

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Aashmita Nayar

Content Marketing @Anthill Ventures | Founder @ThePartumCollective | Content Specialist |
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I often like to sit back and process my interviews or meetings with my teams. Did I say the right thing? Could it have gone better? Was there a more productive way to handle criticism? How would I react if I was in the person's shoes and this criticism was handed out to me? Reflection is key, but don't overdo it. If you hold onto things, they can tamper with your judgement, so assess, process and evolve! Another great way is to ask people how they would resolve a problem created? People who come back with solutions are keepers!

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4 How to apply EI to your design work

You can use EI to enhance your design work in a variety of ways, such as applying it to user research, design communication, and design collaboration. For user research, you can use methods such as interviews, surveys, personas, scenarios, or user testing to collect and analyze emotional data. You can also use storytelling, mood boards, or emotional maps to communicate and visualize emotional insights. When it comes to design communication, you should use emotional awareness, expression, and response to convey your design ideas, feedback, and expectations. You can also use emotional regulation to handle conflicts or disagreements. Additionally, there are emotional intelligence tools such as the Mood Meter, the RULER Approach, or the Six Seconds Model that can facilitate emotional conversations and interactions. Finally, when it comes to design collaboration you should use emotional awareness, expression, and response to build trust among team members. You can also use emotional regulation to deal with stress or pressure. Additionally, you can employ emotional intelligence techniques such as brainstorming, prototyping or co-designing to foster emotional engagement and innovation.

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5 How to measure the impact of EI on your design outcomes

You can measure the impact of EI on your design outcomes by using both qualitative and quantitative methods. Qualitatively, you can use interviews, focus groups, testimonials, or case studies to collect and analyze feedback from your team, clients, stakeholders, and users. Ask them how they felt about your design process, communication, collaboration, and product. Look for themes, patterns, and stories that indicate the emotional value and impact of your design work. Quantitatively, you can use surveys, metrics, or analytics to collect and analyze data from your design project. Look for numbers, trends, and correlations that indicate the emotional performance and effectiveness of your design work.

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6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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How can you use EI to build stronger relationships with your design team?

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6

1 Why EI matters for designers

2 How to assess your EI level

3 How to develop your EI skills

4 How to apply EI to your design work

5 How to measure the impact of EI on your design outcomes

6 Here’s what else to consider

Emotional Intelligence

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How can you use EI to build stronger relationships with your design team?

1

2

3

4

5

6

1 Why EI matters for designers

2 How to assess your EI level

3 How to develop your EI skills

4 How to apply EI to your design work

5 How to measure the impact of EI on your design outcomes

6 Here’s what else to consider

Emotional Intelligence

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