How can you use artificial intelligence and automation to improve your team's operations?

1 AI and automation for guest service

One of the most visible applications of AI and automation in hospitality is guest service. You can use chatbots, voice assistants, smart devices, and self-service kiosks to provide personalized and convenient interactions with your guests, from booking to check-out. These tools can also help you collect valuable feedback, data, and insights on your guests' preferences and behavior, which you can use to tailor your offers and improve your loyalty programs. However, you should also be careful not to lose the human touch and the emotional connection that your guests expect from your brand. Make sure you balance the use of AI and automation with human intervention, especially when dealing with complex or sensitive issues.

2 AI and automation for staff management

Another area where AI and automation can help you improve your team's operations is staff management. You can use AI and automation to streamline your recruitment, training, scheduling, and communication processes, saving time and resources. For example, you can use AI to screen candidates, automate onboarding, and provide personalized learning paths. You can also use automation to create optimal rosters, assign tasks, and monitor performance. Additionally, you can use AI and automation to enhance your internal communication and collaboration, using platforms that integrate chat, video, file sharing, and project management. However, you should also be mindful of the potential impact of AI and automation on your staff's motivation, engagement, and well-being. Make sure you involve your staff in the adoption of these technologies, provide them with adequate support and feedback, and recognize their contributions.

3 AI and automation for operational efficiency

A third aspect where AI and automation can help you improve your team's operations is operational efficiency. You can use AI and automation to optimize your inventory, supply chain, energy, and waste management, reducing costs and environmental impact. For instance, you can use AI to forecast demand, automate ordering, and track deliveries. You can also use automation to control your lighting, heating, cooling, and ventilation systems, and monitor your water and waste disposal. Furthermore, you can use AI and automation to enhance your security, safety, and compliance, using sensors, cameras, alarms, and smart locks. However, you should also be aware of the possible risks and challenges of AI and automation for your operations, such as technical glitches, cyberattacks, and ethical dilemmas. Make sure you have a robust backup plan, a reliable security system, and a clear code of conduct.

AI and automation are powerful tools that can help you improve your team's operations in hospitality, but they are not a substitute for your human skills, creativity, and judgment. You should use them as enablers, not replacements, of your team's capabilities, and leverage them to create more value for your guests, staff, and business.

4 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?