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How can you use active listening to adapt to change and uncertainty?

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Change and uncertainty are inevitable in life and work, but they can also be stressful and challenging. How can you cope with them and adapt to new situations without losing your focus and calm? One skill that can help you is active listening, which is the practice of paying attention to what others are saying and feeling, without judging or interrupting them. Active listening can help you improve your communication, relationships, and problem-solving abilities, as well as your mindfulness and emotional intelligence. In this article, you will learn how to use active listening to adapt to change and uncertainty in four steps.

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Sandy Dias Andrade

Mindfulness & Presence Oriented Psychotherapist || Teaches Presence Oriented Psychotherapy ?|| MBCT Teacher || Founder…
Neil Lawrence

Top Mindful, and ND Coach Helping HR Professionals, Leaders and Neurodivergents Sleep Using Simple Language And Easy…
Michael A. Bork MS, CPRE, CLYT

Public Servant | Therapeutic Laughter Expert | Transformative leader, educator, and change manager, dedicated to…

1 Identify your emotions

The first step to use active listening to adapt to change and uncertainty is to identify your own emotions and how they affect your thoughts and behaviors. Change and uncertainty can trigger feelings of fear, anxiety, anger, frustration, or sadness, which can cloud your judgment and make you react impulsively or defensively. By recognizing and naming your emotions, you can acknowledge them without letting them overwhelm you or interfere with your listening. You can also use mindfulness techniques, such as breathing exercises, meditation, or journaling, to calm yourself and create some mental space.

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Michael A. Bork MS, CPRE, CLYT

Public Servant | Therapeutic Laughter Expert | Transformative leader, educator, and change manager, dedicated to leading happy, optimistic, and resilient work groups.
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Self-awareness is a key ingredient to active listening. Knowing how and what causes you to react - both positively and negatively - gives you the best chances to listen to hear, not just listen to respond. This can only be done if you can identify your own triggers.

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2 Listen with curiosity

The second step to use active listening to adapt to change and uncertainty is to listen with curiosity and openness to what others are saying and feeling. This means you are genuinely interested in understanding the other person's perspective, rather than imposing your own assumptions or opinions, and you are willing to learn from the other person, rather than dismissing or contradicting them. To achieve this, you may want to ask open-ended questions that invite the other person to share more details, insights, or feelings. You can also use paraphrasing or summarizing to check your understanding and show that you are following the conversation. Additionally, you can express your care and support for the other person's emotions through empathic statements or gestures. Finally, allow for moments of silence or pauses so that the other person has time to think and speak without interruption.

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Neil Lawrence

Top Mindful, and ND Coach Helping HR Professionals, Leaders and Neurodivergents Sleep Using Simple Language And Easy To Use Tools That Uncomplicate Lives | Group, 1:1 , 'Touch Base' Calls | Monthly | Zoom/Phone
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Listening with curiosity means you actively have interest in the person in front of you. It means you will suspend judgement as you immerse yourself in their experience. It means you will take on board the reality of their experience with change and uncertainty. It means you stay in the moment. When we stay in the moment we are alive to the fact that change and uncertainty are a given at any one time. Any other belief is an illusion we cling to for safety. Recent years have dramatically revealed that truth and we actively avoid the truth of that. 2023 has been a tough tough year for so many in business. Facing this truth is the start of meaningful action.

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Michael A. Bork MS, CPRE, CLYT

Public Servant | Therapeutic Laughter Expert | Transformative leader, educator, and change manager, dedicated to leading happy, optimistic, and resilient work groups.
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I have found that my own curiosity into the turbulent human mind offers me the chance to truly listen, and ask those thoughtful, open-ended questions. Framing questions from a platform of curiosity is one of the roots of authenticity, and gives both people the chance to learn and develop from the conversation.

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3 Listen with flexibility

The third step to use active listening to adapt to change and uncertainty is to listen with flexibility and adaptability to the changing situation. This means that you must be prepared to adjust your expectations, plans, or actions based on new information or feedback. Additionally, you must be able to cope with ambiguity, complexity, or unpredictability without losing your confidence or motivation. To listen with flexibility and adaptability, you can ask for clarification or confirmation if you are unsure about something the other person says or implies. You can also use feedback loops to share your observations, opinions, or suggestions and ask for the other person's input. Reframing or perspective-taking may also be helpful to see the situation from different angles and identify potential opportunities or benefits. Lastly, brainstorming or problem-solving can generate ideas, solutions, or alternatives and help you evaluate their pros and cons.

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Michael A. Bork MS, CPRE, CLYT

Public Servant | Therapeutic Laughter Expert | Transformative leader, educator, and change manager, dedicated to leading happy, optimistic, and resilient work groups.
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Being an authentic leader and coach requires being nimble and flexible. Just like you don't talk to a 15-year-old the same way you talk to a 5-year-old, you have to be willing and able to adjust your approach to match what is needed. This takes practice, but can make the difference between a good interaction and a fantastic interaction. Active listening is listening with your ears and eyes, recognizing key body language to help respond appropriately.

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4 Listen with action

The fourth step to use active listening to adapt to change and uncertainty is to listen with action and commitment to the outcomes that you and the other person want to achieve. This requires taking the necessary steps to implement the ideas, solutions, or alternatives discussed, as well as following through, monitoring, and evaluating the results. To ensure this happens, you can ask for action steps or action plans that specify what, when, how, and who will do what, and what the expected results are. Additionally, use affirmations or acknowledgments to express your appreciation for the other person's efforts or achievements. Follow-ups or reminders can be used to check progress or feedback of the actions. Finally, reviews or reflections should be used to assess outcomes, challenges, and learnings of the actions, as well as celebrate successes or identify areas for improvement.

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5 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Sandy Dias Andrade

Mindfulness & Presence Oriented Psychotherapist || Teaches Presence Oriented Psychotherapy ?|| MBCT Teacher || Founder Director -Just Being Center for Mindfulnes and Presence || Co-Managing Trustee - Connecting Trust ||
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Mindfulness based Active Listening invites attention to what is going on for the listener as well. So the listener practices acknowledgment of any tight holding they have within themselves. Noticing any strong need for certainty and just relaxing that. This translates as an openness towards the other and allowing for greater psychological flexibility.

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How can you use active listening to adapt to change and uncertainty?

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1 Identify your emotions

2 Listen with curiosity

3 Listen with flexibility

4 Listen with action

5 Here’s what else to consider

Mindfulness

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How can you use active listening to adapt to change and uncertainty?

1

2

3

4

5

1 Identify your emotions

2 Listen with curiosity

3 Listen with flexibility

4 Listen with action

5 Here’s what else to consider

Mindfulness

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