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Last updated on 2024年6月17日

How can you troubleshoot USB connectivity issues on your PC?

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Experiencing USB connectivity problems on your PC can be frustrating. Whether it's a keyboard, mouse, flash drive, or another device, when they fail to connect, it disrupts your workflow and productivity. Fortunately, there are several troubleshooting steps you can take to resolve these issues. By understanding how to diagnose and fix USB connection problems, you can quickly get your devices back up and running. This article will guide you through the process of identifying the root cause of USB connectivity issues and resolving them using practical solutions.

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DUSENGIMANA Claude

IT Professional @ Sheebah & KPMC | Network Engineering, Software Dev, Electronics & IoT Solutions
Nawal AlMalik

HR Operations Specialist | SAP Concur Expert | Expense & Benefits Management | IT & HR Systems Integration | ITIL4…

1 Check Ports

Begin by examining the physical USB ports on your computer. Sometimes, the issue is as simple as dust or debris blocking the connection. Gently clean the ports with a can of compressed air. Try plugging the USB device into a different port to rule out the possibility of a single faulty port. If the device works in another port, the original port may be damaged. For laptops with limited ports or if all ports are malfunctioning, consider using a USB hub to expand your connectivity options.

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DUSENGIMANA Claude

IT Professional @ Sheebah & KPMC | Network Engineering, Software Dev, Electronics & IoT Solutions
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Check USB ports and cables for damage. Update USB driver software. Try a different USB port. Restart your PC and the USB device. If persisting, consult manufacturer support for further assistance.

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Samuel de Blaireville

Nous offrons un service complet d'assistance informatique ???, la formation informatique (+500 formés), les réparations, développement d'app/web et l'automatisation.
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Prendre une bombe d'air pour nettoyer reste le moyen le plus efficace. Un petit air frais pour enlever toute la poussière, et hop ?a repart !

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Shamraz B.

Cloud | IaaS | Systems | FinTech | Automate | AWS | Azure | Active Directory | Windows Server | O365 | Microsoft Exchange | Backup & Restore | Intune | MDM | Sentinel | CyberSecurity | Modern Workplace
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First things first, check for any physical damages or blockages. Even some food left overs or ants could harm the ports from connecting.

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Pedro Henrique Costa

Analista de Telecomunica??es | AWS | AMAGI | Mikrotik | Linux | Broadcast | Cloud | AoIP | SRT | Python | Fibra
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Trocando o cabo USB por outro de melhor qualidade, mudando de porta no computador, verificando driver, tirando HUB se n?o for estritamente necessário.

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Kevin Osborne

Sr Systems Administrator Medical Imaging and PACS
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Three step process: Physical cable check, Device Manger check, reboot! Beyond that I would be curious where you are plugging in the usb cable is it front ports or back ports, is it going to monitor and does that monitor have chain back to the PC?

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2 Update Drivers

USB devices rely on software drivers to communicate with your PC. Outdated or corrupted drivers can cause connectivity issues. Access the Device Manager on your PC by typing "device manager" into the search bar and pressing Enter. Locate the USB controllers section and check for any devices with a yellow exclamation mark, which indicates a driver problem. Right-click on the device and select "Update driver" to allow Windows to search for and install the latest driver automatically.

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Samuel de Blaireville

Nous offrons un service complet d'assistance informatique ???, la formation informatique (+500 formés), les réparations, développement d'app/web et l'automatisation.
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Toujours bien faire attention de ne pas aller sur des sites qui ne sont pas officiellement du fabricant, éviter les '' touslesdrivers.com '' et ce genre de site qui ne sont pas fiable. L'avantage du site du fabricant est qu'il régulièrement mis à jour mais aussi pas de problème de virus ou autres.

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3 Power Settings

Power management settings in Windows can sometimes turn off USB devices to save energy, leading to connectivity issues. To adjust these settings, go to the Control Panel, select "Hardware and Sound," and then "Power Options." Click on "Change plan settings" next to your current power plan, followed by "Change advanced power settings." Expand the "USB settings" and set "USB selective suspend setting" to "Disabled." This will prevent Windows from turning off USB devices when they're not in active use.

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Shamraz B.

Cloud | IaaS | Systems | FinTech | Automate | AWS | Azure | Active Directory | Windows Server | O365 | Microsoft Exchange | Backup & Restore | Intune | MDM | Sentinel | CyberSecurity | Modern Workplace
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1. This mostly applies if your having a laptop. 2. It might be connecting during laptop is charged and not connecting when running on battery. 3. Check for power settings.

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4 Reset BIOS

The Basic Input/Output System (BIOS) controls the hardware settings on your PC. If USB devices aren't recognized, resetting the BIOS to default settings can help. To access the BIOS, restart your PC and press the key that appears on your screen during startup (often F2, Delete, or Esc). Once in the BIOS menu, look for an option to "Restore Defaults" or "Load Setup Defaults." Select it, save changes, and exit. This reset can resolve issues caused by incorrect BIOS settings.

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Antony Joseph
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One of the possible solutions to fix USB connectivity issues is to reset the BIOS settings to their default values. BIOS stands for Basic Input/Output System, and it is a firmware that controls the communication between the PC and the hardware devices. By resetting the BIOS, you can clear any incorrect or outdated settings that may interfere with the USB functionality.

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Shamraz B.

Cloud | IaaS | Systems | FinTech | Automate | AWS | Azure | Active Directory | Windows Server | O365 | Microsoft Exchange | Backup & Restore | Intune | MDM | Sentinel | CyberSecurity | Modern Workplace
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You might need to consider this as the last option and rethink for a USB do you really need to reset the BIOS, if its worth it.

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5 Check for Updates

Keeping your operating system up-to-date is crucial for maintaining USB connectivity. Windows updates often include fixes for known issues and improved hardware compatibility. To check for updates, go to "Settings," then "Update & Security," and select "Windows Update." Click "Check for updates" and install any available updates. After updating, restart your computer and test your USB devices again.

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6 Troubleshooting Tools

If manual troubleshooting doesn't resolve the issue, Windows has built-in tools that can help diagnose and fix USB problems. Open the search bar, type "troubleshoot," and select "Troubleshoot settings." Under "Find and fix other problems," select "Hardware and Devices." Run the troubleshooter and follow the on-screen instructions. This tool can automatically detect and fix common issues with hardware and peripherals connected to your PC.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Nawal AlMalik

HR Operations Specialist | SAP Concur Expert | Expense & Benefits Management | IT & HR Systems Integration | ITIL4, CITSM, PMP Certified | 10+ Years in IT Support & Delivery | Passionate About Tech-Driven HR Solutions
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Use Safe Mode: Boot your computer into Safe Mode to see if the USB device works. Safe Mode loads only the essential drivers and services, which can help determine if a third-party application or driver is causing the issue. To boot into Safe Mode, restart your computer and press F8 or Shift + F8 during startup, or follow the specific steps for your Windows version.

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George Iliopoulos

IT Support Engineer
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Always check for oxidation or foreign bodies inside the usb ports.Inspect both female and male usb port of your device. Some good practice is to spray compressed air at the port or some electrological cleaning agent.

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Antony Joseph
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? Update the drivers for your USB devices and your PC's chipset. ? Run the Windows troubleshooter for hardware and devices. You can do this by going to the Control Panel, clicking on Troubleshooting, and then selecting Hardware and Sound. Follow the on-screen instructions to diagnose and fix any USB problems. ? Try using a different USB port or a different USB cable. Sometimes, the USB port or the cable may be faulty or damaged, causing the USB device to malfunction or not be detected. ? Try using a different USB device. If the USB device that you are using works on another PC, but not on yours, then the problem may be with your PC's USB controller or motherboard.

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Samuel de Blaireville

Nous offrons un service complet d'assistance informatique ???, la formation informatique (+500 formés), les réparations, développement d'app/web et l'automatisation.
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Il m'est arrivé une fois de devoir vider complètement l'électricité statique, je ne sais pas trop quel est le rapport mais cela à fonctionner pour un de mes port USB.

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How can you troubleshoot USB connectivity issues on your PC?

1

2

3

4

5

6

7

1 Check Ports

2 Update Drivers

3 Power Settings

4 Reset BIOS

5 Check for Updates

6 Troubleshooting Tools

7 Here’s what else to consider

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How can you troubleshoot USB connectivity issues on your PC?

1

2

3

4

5

6

7

1 Check Ports

2 Update Drivers

3 Power Settings

4 Reset BIOS

5 Check for Updates

6 Troubleshooting Tools

7 Here’s what else to consider

Technical Support

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