How can you train Technical Support professionals on phishing and social engineering attacks?

Exercise caution by refraining from sharing personal or login information through email or messages without proper verification, verifying any unexpected login prompts to thwart potential phishing attempts, educating yourself on common social engineering tactics for improved recognition of manipulation attempts, and questioning unsolicited messages for heightened security awareness.

It’s not about “if” but “when” attacks on a corporate network will happen. So changing the mindset to a more adaptive approach will lead technical support team leads and staff down the right path into mitigating the risk of a devastating attack. A well prepared team is the best security since the empowerment promotes preemptive thought rather than reactionary thought.

I agree because the truth is, out of sight out of mind. To me, it's not enough to do trainings but to have periodic exercises to make you remember your training and go through the steps of identifying the red flags that stand out and helps you realize it may be someone attempting to take advantage. The real- world exercises, like pretend emails and text messages that are test to see how your team will react, go a long way to help them stay on their toes and remember they have to be diligent in protecting themselves, their customers, and the company.

Always call back on trusted phone numbers, even if received via email. Use official websites to contact companies, not embedded links. Create strong, unique passwords for each account and enable multi-factor authentication (2FA) for added security. Report suspicious activity on all mobile devices, including sign-ins from unknown locations and multiple attempts at failed logins.

Ao abordar a identifica??o de riscos e impactos, os profissionais de suporte técnico podem desenvolver uma mentalidade mais crítica e proativa, buscando n?o apenas detectar amea?as, mas também compreender como essas amea?as podem afetar a infraestrutura e as opera??es da empresa. Essa abordagem orientada para os impactos pode fortalecer a capacidade da equipe de resposta a incidentes, permitindo que eles atuem de forma mais eficaz na mitiga??o e preven??o de possíveis danos à seguran?a da organiza??o.

One point that I find interesting is addressing the topic of cyber security for children and teenagers. I see a lot of dialogue aimed at the adult audience, but very little for the younger generation. Currently, children and teenagers represent a large portion of users, but when it comes to security, the approach is always generic or directed towards the adult profile.

Es importante la concientizacion del personal con el tema de ciberseguridad. El mismo concepto ya se tiene desde hace a?os pero ultimamente hasta estos dias se ha tenido el peso necesario que ha llevado a su culturizacion en el ambito de las tecnologias de la informacion. Para esto se deben y hacen campa?as de concientizacion, con la ayuda de frameworks especializados, material y personal humano para que se lleve todo esto a todas las areas de las empresas para que puedan tener un panorama mas amplio y actualizado, ya que a pesar de que el concepto ya estaba es necesario reforzar ese conocimiento.

Depois de identificar os riscos e impactos, é hora de ensinar os profissionais de suporte técnico sobre o básico do phishing e ataques de engenharia social. Isso inclui explicar o que s?o esses ataques, como eles funcionam e como identificá-los. Também é importante ensinar as práticas recomendadas para evitar cair em um desses ataques. Algumas das práticas recomendadas que podem ser ensinadas aos profissionais de suporte técnico incluem: Ser cético em rela??o a e-mails, mensagens de texto e liga??es que parecem ser de fontes oficiais. Nunca clicar em links ou abrir anexos em e-mails de remetentes desconhecidos. Verifique o URL do site antes de inserir informa??es pessoais.

It's always great to start by teaching the basics. I'll teach them what social engineering is and how phishing works. After that, I'll lay down basic practices that would guide their daily operation. Practices like: 1. Checking email headers. 2. Scanning URLs for malicious activity using VirusTotal. 3. Scanning attachments for malware detection using VirusTotal. 4. Installing anti-IPgrabbers on their browsers like Anti-grabbify. 5. Verifying the source of emails. And much more! That way, they are better equipped to evade social engineering and phishing attacks.

Educar: Fornecer treinamentos regulares para aumentar a conscientiza??o sobre os diferentes tipos de ataques de phishing e engenharia social. Isso inclui a identifica??o de e-mails suspeitos, links maliciosos e comportamentos de phishing. Fontes: Ensinar os profissionais a sempre verificar a autenticidade das fontes de comunica??o. E-mails, mensagens e chamadas telef?nicas devem ser verificados antes de fornecer informa??es confidenciais. Ferramentas: Integrar e promover o uso de ferramentas de seguran?a como antivírus, firewalls e filtros de e-mail, para aumentar a prote??o contra amea?as cibernéticas. Senhas: Reforcar a importancia de senhas fortes.

Uma vez que os profissionais de suporte técnico tenham aprendido o básico e as práticas recomendadas, é importante testá-los para garantir que eles entendam e possam aplicar o que aprenderam. Isso pode ser feito usando testes de phishing ou simula??es de ataques de engenharia social.

I'll simulate real life examples of phishing. We'd see how phishing emails are created, what happens when we click on them and how bad things can get. I'd also run independent tests of knowledge, attempting to send phishing emails and see their responses to them.

I find that using sumulated phishing emails and other attacks not only ensures that an IT team is really comprehending the training they receive but also helps to check whether or not they take the initiative to report suspicious activity or simply ignore it.

Testing their knowledge and skills is like running a surprise drill. “Pop quiz! Is this email legit or a phishing scam trying to steal your digital lunch money?” It’s a bit like a cybersecurity pop quiz show, but the prize is keeping your network safe, not a new car.

A melhor forma é com testes simulados de phishing, enviando e-mails falsos que imitam técnicas comuns de ataques. Avalie como os profissionais respondem, se conseguem identificar os sinais de phishing e se seguem os procedimentos corretos ao detectar uma amea?a.

If they fail? It's fine. It's no use beating them up. I'd go over it again and again. Until I have a team that can wade off every social engineering and phishing attack!

One approach that I find interesting in this perspective of society is the awareness of people who do not have a great command of information technology. Showing these people that it is possible to navigate, have fun, perform banking transactions and still maintain security against attacks is an advantageous approach. There is a fine line between "be careful with attacks" and "enjoy freely", and this approach seeks to balance these two issues. I say this because I know many people who avoid the internet for fear of cyber-attacks.

- Organize regular refresher training sessions to reinforce the knowledge and skills acquired. - Share real-world examples of phishing and social engineering attacks, both successful and unsuccessful, to enhance awareness. - Encourage the use of incident reporting mechanisms and create a culture of reporting suspicious activities. - Recognize and reward individuals who demonstrate exemplary vigilance and contribute to the prevention of attacks.

Il est crucial de renforcer l'apprentissage et la sensibilisation des professionnels de l'assistance technique en proposant des activités et des ressources continues et régulières. Fournissez des informations et des conseils actualisés sur les attaques d'hame?onnage, tels que des bulletins d'information, des blogs, des podcasts, des webinaires et des vidéos. Encouragez-les à partager leurs expériences avec leurs pairs et gestionnaires, favorisant ainsi une culture d'apprentissage et de collaboration. Récompensez et reconnaissez leurs réalisations, les motivant à persévérer dans leur apprentissage et leur amélioration continue.

Es ist wichtig, Phishing Schulungen sorgf?ltig zu planen, um die Risiken zu minimieren und die positiven Auswirkungen zu maximieren. Dies kann durch die Verwendung von realistischen Fallstudien, regelm??ige Aktualisierungen der Schulungsinhalte und die Schaffung einer unterstützenden Lernumgebung erreicht werden.

- Establish a dedicated incident response team to investigate and respond to malicious emails and social engineering attempts promptly. - Develop and implement a robust vulnerability management program to identify and mitigate potential vulnerabilities that could be exploited by attackers. - Set up regular vulnerability scans for state agencies and ensure timely reporting of vulnerabilities. - Provide regular cybersecurity briefings to both technical and non-technical professionals to keep them informed about the latest threats and trends.

Bisher reichte bei mir aus: Wer schreibt mir da? Sich die E-Mail-Adresse zum Namen anzeigen zu lassen, sortiert schon jede Menge aus. Sprache Bei lokalen arbeitenden Unternehmen in Deutschland wird in der Regel kein Englisch gesprochen. Thema Das Thema der E-Mail hat nichts mit dem Gesch?ftsbereich zu tun. Vergleichen Eine definitiv ?echte“ E-Mail der Firma mit dem Spamverdacht abgleichen. Auf dem gesicherten Weg Verdacht mitteilen. Dafür Screenshots nutzen, nicht weiterleiten. Aber in internationalen Organisationen braucht man da sicher mehr und das Thema geh?rt definitiv zu den ersten Schulungsthemen nach Einstellung.

In my experience most people are at least somewhat familiar with Phishing Attacks, and they want to help protect the organization against them. If you give people the knowledge and best practices needed then you can achieve a multifaceted response. After explaining common signs of phishing attacks I have had staff come to me with suspected phishing emails and seen staff warn their coworkers not to click phish bait emails. People want to be proactive and facilitate security best practices you just have to empower them with knowledge.

Lo que hay que tener en cuenta es que suele atacar a las personas de común que normalmente no saben mucho de tema su principal objetivo es robar la mayor información posible haciéndose pasar por empresas

Au sein de mon réseau professionnel, il est rassurant de constater que la plupart de mes collègues et contacts ont une certaine connaissance des attaques d'hame?onnage. Cependant, il est crucial de noter que cette prise de conscience peut varier en termes de profondeur et de compréhension. Certains ont peut-être une compréhension plus approfondie des techniques d'hame?onnage, des signaux d'alarme et des meilleures pratiques de cybersécurité, tandis que d'autres peuvent avoir une connaissance plus basique. Il est impératif de maintenir un dialogue ouvert au sein de notre environnement professionnel pour partager des expériences, discuter des dernières tendances en matière de sécurité.