How can you teach employees to understand different perspectives in training?

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Understanding different perspectives is a crucial skill for effective training, especially when dealing with diverse and complex topics. However, it is not always easy to teach employees how to empathize, listen, and communicate with others who have different views, backgrounds, and experiences. In this article, you will learn some strategies to help you teach employees to understand different perspectives in training and improve their conflict resolution skills.

本文章的要点总结

Facilitate role play:

Immerse employees in diverse roles through role-playing exercises to experience different perspectives firsthand. It's like walking a mile in someone else's shoes—awkward at first, but it soon gets the mental gears turning.
Foster situational awareness:

Start with recognizing personal biases and work towards amplifying underrepresented voices. It's about creating a training space where every voice has the power to echo equally and every perspective is valued.

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1 Assess your own perspective

Before you can teach employees to understand different perspectives, you need to be aware of your own perspective and how it influences your training style, content, and goals. You can use tools such as self-assessments, feedback surveys, and reflection exercises to identify your biases, assumptions, and preferences. You should also consider how your perspective relates to the organizational culture, values, and objectives. By assessing your own perspective, you can recognize your strengths and weaknesses as a trainer and address any gaps or blind spots.

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David LaFazia, Ed.D.

Master Teacher | Voiceover Artist and Spokesperson | Creator at TeachedUp.com
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This is always the first crucial step. Also don’t sugarcoat it, call it what it is: personal bias. Start there, then take the conversation deeper. Recognize some voices are going to silenced (both socially and systematically) so that’s going to take some work — but it again starts with facilitator SITUATIONAL AWARENESS.

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2 Create a safe and inclusive learning environment

One of the most important factors for teaching employees to understand different perspectives is creating a safe and inclusive learning environment where everyone feels respected, valued, and heard. You can do this by establishing clear ground rules, expectations, and norms for the training sessions, such as being respectful, open-minded, and constructive. You should also use inclusive language, materials, and examples that reflect the diversity of your learners and avoid stereotypes, jargon, and slang. Additionally, you should encourage participation, collaboration, and feedback from all learners and acknowledge their contributions and perspectives.

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Abdur rehman

Teach For Pakistan Fellow (2024 Cohort) | Committed to Educational Equity
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Experts emphasize the following training guides for active participation and understanding different viewpoints. Recommendations cover ground rules, expectation clarity, and an open environment. Overlooked is the crucial influence of power dynamics, especially in Pakistan. A trainer with higher perceived power is expected and capable of fostering diverse perspectives. Conversely, a participant-aligned trainer may face acceptance challenges. This underscores power relationships' centrality in training efficacy,? particularly at the beginning. Feel free to join in for more discussion on this interesting perspective.

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Almas Abbas Ali

Educationist I Certified LIFE Coach I Certified Resilience Practitioner I Trainer
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It is crucial to establish an environment where employees feel comfortable sharing their thoughts and perspectives without fear of judgment. Train employees in active listening techniques to ensure they understand others’ viewpoints as often attendees listen superficially with a view of thinking about their own answer.

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3 Use multiple methods and sources

Another way to teach employees to understand different perspectives is to use multiple methods and sources to deliver your training content and activities. You can use a variety of formats, such as lectures, videos, podcasts, case studies, simulations, games, and discussions, to appeal to different learning styles and preferences. You can also use multiple sources, such as experts, peers, customers, and stakeholders, to provide different insights, opinions, and experiences on the topic. By using multiple methods and sources, you can expose your learners to different perspectives and challenge their thinking and assumptions.

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4 Facilitate dialogue and debate

One of the most effective ways to teach employees to understand different perspectives is to facilitate dialogue and debate among your learners. You can do this by asking open-ended questions, posing scenarios, presenting dilemmas, or introducing controversies that elicit different responses and viewpoints. You should also provide guidance and support for your learners to engage in constructive dialogue and debate, such as setting ground rules, moderating the discussion, clarifying misunderstandings, summarizing key points, and resolving conflicts. By facilitating dialogue and debate, you can help your learners to practice their listening, communication, and critical thinking skills and appreciate the value of diversity.

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Ellen Weber PhD
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Help others engage opposing views that extend their approaches rather then compete or criticize. Target novel lessons from opposing views by pausing to listen to even opinionated or narrow-minded perspectives. Rather than critique tell others one takeaway you'll consider more from their differing view. Opinionated people tend to possess fewer skills to engage other people’s views yet we can facilitate opposite hues and shapes by looking through other people’s eyes and affirming one detail. The best way to avoid flame wars that truncate discussions is to lead an understanding from deeper and wider angles across different minds. Others tend to value interesting opposites when we help to generate new possibilities with facts from all sides.

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Christopher Lind

Bridging Business, Technology & Human Experience | Digital Leadership Coach | Executive Problem Solver | Devoted Husband and Father of 8
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While I would discourage people from creating an environment of debate, you should focus your attention on facilitating dialogues between people from a broad spectrum of perspective. Unfortunately, we live in a culture where people are groomed to believe others who think differently are opponents to be defeated versus partners to help collectively solve complex and nuanced challenges. Learning experiences are a fantastic forum where you can combat this idea and help people see how the diversity of others makes for better solutions, not worse. Granted, it will be critically important you’re sure to set expectations and model these behaviors well, especially since this will go against the grain for what many people will have experienced.

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5 Provide feedback and reflection

The final step to teach employees to understand different perspectives is to provide feedback and reflection opportunities for your learners. You can do this by giving specific, timely, and actionable feedback on their performance, progress, and areas for improvement. You should also encourage your learners to give feedback to each other and to you as the trainer. Moreover, you should provide reflection opportunities for your learners to evaluate their own learning, identify their strengths and weaknesses, and plan their next steps. By providing feedback and reflection, you can help your learners to reinforce their learning, recognize their biases, and develop their perspective-taking skills.

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Narges Hosseinipour

BS of Business Administration at Persian Gulf University | Lecturer | Researcher | The general manager and a member of the professors of the path of Growth collection website
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Build in periodic pulse checks where learners self-assess their skill development. This measures progress over time, fueling motivation. Peer feedback adds diversity of thought on individual growth areas. Comparative analysis reveals blindspots learners may have about themselves. Revisit early session content/tools at end to highlight growth. Reflection best cements capabilities when explicitly seeing how far one has come. Celebrate wins! Recognize examples of positive perspective-shifting witnessed. Positive reinforcement encourages more of the behavior.

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6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Iryna Oleksiuk

Public Speaking Coach | Preparing Speakers for Events | Corporate Training
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Role play. Make people experience what's it like be somebody else. Write out cue cards. "Here is your personality, objectives and goals for this activity. Stand your ground" or "You want the team to be a great place to work and you seek to avoid conflict at all cost". Put the participants in their characters into real-life scenarios, taken straight out of their daily work. Ask to act out the interaction. Either record or take notes of what happens next. Then, mirror back to the participants what just happened or analyse the recoding together. Ask what the participants make of it. Keep quiet. Explore the observations. Do the roleplay again. First few rounds will be awkward. Then mental tectonic plates will start vibrating.

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How can you teach employees to understand different perspectives in training?

1

2

3

4

5

6

1 Assess your own perspective

2 Create a safe and inclusive learning environment

3 Use multiple methods and sources

4 Facilitate dialogue and debate

5 Provide feedback and reflection

6 Here’s what else to consider

Training

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How can you teach employees to understand different perspectives in training?

1

2

3

4

5

6

1 Assess your own perspective

2 Create a safe and inclusive learning environment

3 Use multiple methods and sources

4 Facilitate dialogue and debate

5 Provide feedback and reflection

6 Here’s what else to consider

Training

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