How can you stay up-to-date on industry news using social media?

You'd have to put in a good amount of research to ensure that you are following the right platforms for staying up to date with regard to industry trends. Get a grip on which platforms are more relevant for your field. Each platform caters to different types of content and audiences. I specifically follow Linkedin, CXM and CXPA blogs to find in terms of what's happening in the field of CX.

As we progress in the digitalization world, companies are hopping on the social media bandwagon to share content and ideas about their business. If you're not on social media for some reason, you might be missing out on a lot. Proper research is required, but I've noticed that every industry is segmented on social media. For instance, real estate news can be found on Facebook and Instagram, while LinkedIn is a general platform where all businesses share their ideas. I recommend hopping on podcasts as real scenarios are being discussed. Moreover, if you want to stay updated on Customer Experience (CX), I highly recommend podcasts and various CX communities to stay informed

Stay informed on industry news using social media by following relevant industry leaders, joining groups and forums, subscribing to industry publications, and setting up custom news feeds for updates.

Following key research, companies, and influencers in the area of interest are effective ways to stay up-to-date on industry news. Where you want to go deeper joining the relevant groups and staying engaged with contributions and discussions helps with learning and growing in those topics of interest.

Utilizing social media strategically is pivotal for staying updated on industry news. Platforms like Twitter offer real-time updates from industry leaders and curated lists for streamlined content. LinkedIn's professional network and specialized groups provide invaluable insights. Instagram, Facebook Groups, Reddit, YouTube, newsletters, and blogs offer diverse perspectives. Leveraging these platforms smartly ensures a well-rounded approach to industry updates, empowering professionals to adapt and make informed decisions cost-effectively.

Follow the individuals who are clear on their talents and gurus in their industry and love what they do. The only way to be the best is to study the best.

The best way to stay up to date with news and developments in the space is to connect with thought leaders in the space. From there, you can even see their engagement with pages, publications and events that you can start to engage with yourself and add to your learning and development. On LinkedIn especially, the community learning groups are incredibly insightful and will help you to stay up to date in industries if you join. Additionally, if you engage with company/agency pages on LinkedIn you can also discover avenues to follow news, contracts and potential connections you can connect with as you build your brand and network.

One of the best things I've done to stay up to date on industry trends is join communities and start making connections. Especially in CX, it can be hard to know who or what to follow, so joining communities that share and promote your interests can be great place to look for connections.

Follow people who's content you find useful, putting in an concerted effort to ensure a range of voices. The ones you find most useful will continue to appear as algorithms on each platform promote posts and content you spend more time on.

I’ve personally found that following niche groups and influencers in my industry can offer real-time insights and spark some innovative ideas. Quite often a product will go viral, causing customers to pour in the next few days all requesting the same item. Keeping a pulse on a few large accounts has lead to great and proactive customer service.

Leave Value-Driven Comments on LinkedIn to effectively engage and interact with content creators. Value-driven comments on LinkedIn are all about making your comments count. It's not just about saying something; it's about sharing insights, offering valuable information, or diving into thoughtful discussions. Rather than just tossing out generic remarks, the idea is to bring something substantial to the table – to add depth, substance, and a touch of your own expertise to the conversation. It's about making your presence meaningful and contributing something valuable to the LinkedIn community.

Social media isn't just for passive consumption; it's a place to engage in discussions and share insights. Join groups and participate in conversations. Comment on posts, share your expertise and ask questions related to the field in which you are currently following. Actively participate in a network or community forums to build and gain fresh perspective of insights.

Engagement is the keyword here. Start a convo, or jump into one. As long as you are engaging and not just sitting on the sidelines.

Establishing creditability goes through consistency. Staying consistent in tone when delivering or responding to content helps build the trust needed to drive engagement.

Note trending/popular hashtags, and then save them #?? LinkedIn is particularly good for this, as you can follow certain hashtags. This aids efficiently currating your timeline ????

Information overload is a challenge. To streamline your feed, use lists or hashtags to organize content. Tools like HootSuite / TweetDeck can help you monitor multiple sources simultaneously. Additionally, track analytics to understand which content resonates the most with your audience. Organize your feed and use tools to optimize your content consumption.

I use bookmarks and folders via my internet browser, and then review key sites on a routine cadence to stay up to date. Create a dedicated folder in your web browser for CX news. As you come across relevant websites, articles, or blogs, save them to this folder. Consider subfolders for specific CX topics like "Customer Feedback," "User Experience," and "Customer Journey." Regularly review and update your bookmarks to ensure you have quick access to the latest insights, helping you stay informed on crucial CX developments.

Social media landscape is constantly evolving. To stay ahead, invest time in learning about new features, algorithms and trends specific to your chosen platforms. Dedicate some time of your schedule to continous learning and adapting to new changes.

To remain relevant in the customer experience field, we must be ready to connect and learn from others. There are numerous online courses we can take to boost our skills. Also, it creates opportunities for us to network and gain insights on other perspectives of customer experience.

Yes, lifelong learning in CX, as in all areas of life is key. I've recently found "CX Patterns" podcast by Sam Stern - lots of good learning and insights for improvment! https://www.dhirubhai.net/in/samsternjones/ https://open.spotify.com/show/2CmBXfjNPR0h7WcSKAxWAG?si=eac7471a87b945d2

Keep disciplined. Schedule time for social media daily. Check for new posts in groups and personal profiles you follow and find time for commenting on them. This will let you stay updated all the time and be a part of the professional community. By embracing this routine, you'll stay attuned to the latest trends and news, ensuring you don't miss out on any valuable insights or updates.

Keep a work/life balance. Do not allow social media and the need to know all about your industry to consume your personal time. Doomsday scrolling or the constant need to scroll continuously even when pertinent information has not been found can jeopardize your ability to reset and as such can give one tunnel vision.