How can you scale your creative problem-solving strategy across different departments?

1 Assess the needs

Before you start scaling your CPS strategy, you need to assess the needs and expectations of each department you want to involve. This will help you identify the main problems they face, the resources they have, and the outcomes they want. You can use surveys, interviews, focus groups, or other methods to gather this information. You should also consider the existing culture, processes, and communication channels of each department.

3 Customize the process

The next step is to customize your CPS process to fit the specificities of each department. You can use a general framework, such as the four stages of CPS (clarify, ideate, develop, implement), but you should adapt the tools, techniques, and criteria to match the problem type, the team size, the time frame, and the evaluation methods of each department. You should also consider the level of involvement and collaboration you want to foster among different departments.

5 Monitor the progress

As you implement your CPS strategy across different departments, you need to monitor the progress and impact of your solutions. You should use quantitative and qualitative data to measure the results, such as customer satisfaction, revenue, efficiency, or innovation. You should also collect feedback from the participants, the facilitators, and the stakeholders to identify the strengths, weaknesses, and opportunities of your CPS strategy.

6 Celebrate and share

The final step is to celebrate and share your achievements and learnings with your organization. This will help you create a culture of recognition, appreciation, and learning. You can use events, newsletters, or social media to showcase your solutions, share your stories, and acknowledge your contributors. You can also use this opportunity to invite others to join your CPS journey and scale it further.