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How can you resolve conflicts during outreach activities?

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Outreach activities are essential for community organizing, but they can also lead to conflicts among organizers, participants, and stakeholders. How can you resolve these conflicts effectively and respectfully, while maintaining your goals and values? Here are some tips to help you handle common challenges in outreach.

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Juliane Landelle

Supporting families to build their postpartum foundations in the UAE | Founder of The ?M Journey | Hospitality Expert |…
Hava Mustafa, PhD(c)

Administrative Assistant-Faculty of Languages Cultures and Communication- SEE University
Genesis Frazier, LCSW, Entrepreneur

Social Worker @ U.S. Department of Veterans Affairs | Licensed Clinical Social Worker

1 Identify the sources of conflict

Before you can address a conflict, you need to understand what is causing it. Is it a misunderstanding, a difference of opinion, a clash of interests, or a violation of norms? Try to listen actively and empathetically to the perspectives of all parties involved, and avoid making assumptions or judgments. Ask open-ended questions and clarify the facts, feelings, and needs of each side. You may also want to use a conflict analysis tool, such as a conflict tree or a conflict map, to identify the root causes, the actors, the issues, and the relationships.

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Hava Mustafa, PhD(c)

Administrative Assistant-Faculty of Languages Cultures and Communication- SEE University
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Negotiate and Compromise: Be willing to negotiate and compromise to reach a resolution that satisfies the needs of all parties to some extent. Prioritize essential goals or outcomes while remaining flexible on less critical issues. Be prepared to make concessions and find a middle ground that promotes harmony and cooperation. Seek Mediation if Necessary: If the conflict persists or proves challenging to resolve independently, consider involving a neutral third party as a mediator. A mediator can facilitate constructive communication, help clarify misunderstandings, and guide the parties toward a mutually acceptable solution.

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Juliane Landelle

Supporting families to build their postpartum foundations in the UAE | Founder of The ?M Journey | Hospitality Expert | LinkedIn Top Hospitality Voice
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Understand what is causing the conflict by listening to all parties involved without assumptions. Use tools like conflict trees or maps to pinpoint root causes, actors, and issues.

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2 Choose an appropriate resolution strategy

Depending on the nature and intensity of the conflict, you may need to adopt different resolution strategies. For example, you may use negotiation, mediation, facilitation, or arbitration to help the parties reach a mutually acceptable agreement. You may also use dialogue, restorative justice, or transformative justice to heal the wounds and restore the trust among the parties. Whatever strategy you choose, make sure it is consistent with your values and principles, and that it respects the dignity and autonomy of the parties.

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Juliane Landelle

Supporting families to build their postpartum foundations in the UAE | Founder of The ?M Journey | Hospitality Expert | LinkedIn Top Hospitality Voice
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Based on the conflict's nature and intensity, employ negotiation, mediation, or dialogue to reach a mutual agreement. Ensure the strategy aligns with your values and respects the dignity of all involved.

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3 Communicate effectively and respectfully

Communication is key to resolving conflicts during outreach activities. You need to communicate your goals, expectations, and boundaries clearly and respectfully, and also listen to and acknowledge the concerns and feedback of others. You need to use assertive, not aggressive or passive, communication skills, and avoid blaming, criticizing, or attacking the other party. You also need to use inclusive and respectful language, and avoid stereotypes, prejudices, or slurs. You may also want to use nonviolent communication techniques, such as expressing observations, feelings, needs, and requests, to foster empathy and understanding.

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Juliane Landelle

Supporting families to build their postpartum foundations in the UAE | Founder of The ?M Journey | Hospitality Expert | LinkedIn Top Hospitality Voice
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Clearly express goals and boundaries while actively listening to others' concerns. Use assertive communication, avoid blame or criticism, and employ nonviolent communication techniques to foster empathy and understanding.

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Gabriella Almeida

Middle Officer Pleno B2B na Alicerce Educa??o |ESG| Resposabilidade Social| Impacto Social| ODS
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A comunica??o é a chave da resolu??o, práticas de CNV e comunica??o assertiva ajudam na organiza??o do conflito e também proporciona uma vis?o do que de fato levou a situa??o. Essas práticas permitem que as palavras sejam ditas da forma correta e com coerência, sem que o outro se sinta diminuído e ou ofendido. Ensinar essas práticas ajuda muito

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4 Manage your emotions and stress

Conflicts can trigger strong emotions and stress, both for yourself and for others. You need to manage your emotions and stress effectively, so that they do not interfere with your ability to resolve conflicts. You can use self-care strategies, such as breathing exercises, mindfulness, relaxation, or physical activity, to calm yourself and cope with stress. You can also use emotional intelligence skills, such as self-awareness, self-regulation, social awareness, and relationship management, to recognize, express, and manage your emotions and those of others.

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Juliane Landelle

Supporting families to build their postpartum foundations in the UAE | Founder of The ?M Journey | Hospitality Expert | LinkedIn Top Hospitality Voice
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Recognize and manage emotions effectively to prevent interference with conflict resolution. Utilize self-care strategies like breathing exercises and mindfulness to cope with stress and practice emotional intelligence skills.

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Genesis Frazier, LCSW, Entrepreneur

Social Worker @ U.S. Department of Veterans Affairs | Licensed Clinical Social Worker
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I think it’s important to understand a lot of the people we are working with are in survival mode and are living with trauma they don’t understand or recognize. This causes people to, at times, be more reactive and it’s important for us to recognize this. People may be more sensitive to noises, time of day we’re calling or showing up to their homes. It’s important for us to be sensitive to understand the impacts trauma can have on a person and how this impacts their overall day to day living. If we do get into conflict with a person it’s important use our de-escalation skills-getting louder or debating does not resolve the issue. Acknowledge their perspective and apologize by being specific.

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5 Learn from the experience

Conflicts are inevitable and sometimes unavoidable, but they can also be opportunities for learning and growth. You can learn from your experience of resolving conflicts during outreach activities by reflecting on what worked and what did not, what you learned and what you can improve, and what you appreciated and what you can thank. You can also seek feedback and support from your peers, mentors, or supervisors, and share your insights and lessons with your team or network. You can also document your experience and use it as a case study or a best practice for future outreach activities.

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Juliane Landelle

Supporting families to build their postpartum foundations in the UAE | Founder of The ?M Journey | Hospitality Expert | LinkedIn Top Hospitality Voice
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View conflicts as learning opportunities. Reflect on what worked, seek feedback, and share insights with peers. Document experiences for future reference and improvement in outreach activities.

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6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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How can you resolve conflicts during outreach activities?

1

2

3

4

5

6

1 Identify the sources of conflict

2 Choose an appropriate resolution strategy

3 Communicate effectively and respectfully

4 Manage your emotions and stress

5 Learn from the experience

6 Here’s what else to consider

Community Organizing

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How can you resolve conflicts during outreach activities?

1

2

3

4

5

6

1 Identify the sources of conflict

2 Choose an appropriate resolution strategy

3 Communicate effectively and respectfully

4 Manage your emotions and stress

5 Learn from the experience

6 Here’s what else to consider

Community Organizing

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