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How can you resolve conflicts with coworkers who have different communication styles?

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Communication is a vital skill in any information system project, but it can also be a source of conflict when coworkers have different communication styles. Whether you prefer to be direct or diplomatic, formal or casual, assertive or accommodating, you may encounter situations where your style clashes with someone else's. How can you resolve these conflicts and foster a productive and respectful work environment? Here are some tips to help you.

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Kevin McCann

MBA | Trauma-Sensitive HeartMath Certified Practitioner | Certified Recreation Therapist

1 Identify your own style

The first step to resolving communication conflicts is to understand your own style and preferences. You can use various tools and frameworks, such as the DISC model, the Myers-Briggs Type Indicator, or the Thomas-Kilmann Conflict Mode Instrument, to assess your communication strengths and weaknesses. Alternatively, you can simply reflect on how you communicate in different scenarios, such as giving feedback, making decisions, or solving problems. Knowing your own style will help you recognize when you may need to adapt or compromise to avoid misunderstandings.

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2 Learn about other styles

The second step is to learn about the communication styles of your coworkers and how they differ from yours. You can ask them directly, observe their behavior, or use the same tools and frameworks that you used for yourself. The goal is not to judge or stereotype, but to appreciate the diversity and value of different perspectives. You may also discover some common ground or similarities that can help you build rapport and trust .

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3 Adjust your approach

The third step is to adjust your approach according to the situation and the person you are communicating with. This does not mean that you have to change your personality or compromise your values, but that you have to be flexible and respectful of other styles. For example, if you are direct and your coworker is diplomatic, you may want to tone down your language and use more positive feedback. If you are formal and your coworker is casual, you may want to relax your tone and use more humor. If you are assertive and your coworker is accommodating, you may want to invite their input and acknowledge their concerns.

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Kevin McCann

MBA | Trauma-Sensitive HeartMath Certified Practitioner | Certified Recreation Therapist
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Assertive communication essentially is a volume dial, a dial the other person sees, but you have control over. Each person you interact with will require a unique volume dial to successfully bridge the communication divide Its important to learn whether your communication comes across as condescending, aggressive, supportive, or passive (among other perspectives) but you won’t know if they don’t feel comfortable to give input Once you figure out how they view your communication you need to adjust that dial (change tone, words, non-verbal language) until you’re seen by others as supportive, empathetic, and inviting Learn to use that dial effectively to take on any communication from inter-office interaction to critical negotiations

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4 Seek feedback and clarification

The fourth step is to seek feedback and clarification whenever you communicate with someone who has a different style. This will help you avoid assumptions, misinterpretations, and conflicts. You can ask open-ended questions, paraphrase what you heard, or summarize what you agreed on. You can also ask for feedback on your communication style and how you can improve it. By seeking feedback and clarification, you show that you are interested in understanding and respecting the other person's point of view.

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Yash Dhanuka

FCA in practice ?? | International Tax & FEMA Advisor ??| CS ?? | DISA ?? | Certified Independent Director ?? | Financial & Tax Consultant ?? | B.Com Hons ??
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Group discussion, meeting with coworkers and sharing of thoughts would let people be aware about the others. This results in understanding about the mindsets and thoughts of co-workers leading to lower conflict and quick resolution in case of any conflict.

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5 Focus on the goal

The fifth step is to focus on the goal of the communication and the project, rather than on the style differences. Remember that you are working together for a common purpose and that you need each other's skills and contributions. Try to find areas of agreement and alignment, and emphasize the benefits of collaboration and cooperation. Avoid personal attacks, criticism, or blame, and instead focus on the facts, the solutions, and the outcomes.

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6 Seek help if needed

The sixth step is to seek help if you cannot resolve a communication conflict on your own. You may need to involve a third party, such as a manager, a mediator, or a colleague, who can help you facilitate the dialogue, clarify the issues, and find a resolution. You may also need to seek professional help, such as a coach, a counselor, or a therapist, if the conflict is affecting your mental health or well-being. Do not hesitate to seek help if you feel that you need it.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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How can you resolve conflicts with coworkers who have different communication styles?

1

2

3

4

5

6

7

1 Identify your own style

2 Learn about other styles

3 Adjust your approach

4 Seek feedback and clarification

5 Focus on the goal

6 Seek help if needed

7 Here’s what else to consider

Information Systems

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How can you resolve conflicts with coworkers who have different communication styles?

1

2

3

4

5

6

7

1 Identify your own style

2 Learn about other styles

3 Adjust your approach

4 Seek feedback and clarification

5 Focus on the goal

6 Seek help if needed

7 Here’s what else to consider

Information Systems

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