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How can you recognize and reward FSEs who prioritize safety in their work?

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Safety is not only a legal and ethical obligation for field service engineers (FSEs), but also a key factor in customer satisfaction and retention. Customers expect FSEs to perform their tasks efficiently and effectively, without compromising their own or others' well-being. However, safety is often overlooked or taken for granted in the field service industry, where FSEs face various hazards and risks on a daily basis. How can you recognize and reward FSEs who prioritize safety in their work, and create a culture of safety excellence in your organization?

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Lee Travis

Vice President HSE | Safety Culture Partner

1 Why safety matters

Safety is not only a matter of compliance, but also of quality and reputation. FSEs who follow safety protocols and best practices can avoid injuries, accidents, errors, and damages that can harm themselves, their customers, and their employers. Moreover, FSEs who demonstrate safety awareness and professionalism can enhance customer trust and loyalty, and reduce liability and costs. Safety is also a source of competitive advantage, as customers may prefer to work with field service providers who have a proven track record of safety performance and recognition.

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Lee Travis

Vice President HSE | Safety Culture Partner
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In my experience when FSE's have a solid understanding of safety, set safety expectations, demonstrate safety and promote safety they will be perceived by their clients, project contractors and team as a person to respect. With respect becomes easier for the FSE to set schedules, articulate expectations, assign accountabilities and demand quality from the people. With this approach safety becomes the foundation of the relationship.

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2 How to measure safety

To recognize and reward FSEs who prioritize safety, you need to have a clear and consistent way of measuring their safety performance. You can use various indicators, such as safety audits, inspections, reports, ratings, feedback, and certifications, to evaluate how well FSEs adhere to safety standards and procedures, and how they handle safety incidents and issues. You can also use leading and lagging indicators, such as safety training, behaviors, attitudes, near misses, and outcomes, to assess how FSEs prevent and respond to safety risks and opportunities.

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3 How to recognize safety

Recognition is a powerful motivator and driver of safety culture. FSEs who receive positive and timely feedback for their safety efforts and achievements are more likely to continue and improve their safety practices, and to inspire and influence their peers. You can use various methods to recognize FSEs who prioritize safety, such as verbal and written praise, public announcements, newsletters, awards, certificates, badges, and incentives. You can also use different levels and frequencies of recognition, such as individual and team recognition, daily and monthly recognition, and formal and informal recognition.

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Lee Travis

Vice President HSE | Safety Culture Partner
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One way to be successful with safety recognition is to spend time identifying how, when and where the recognition is to occur. Purposeful planning and actions speak volumes to the recipients and the people on their team.

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4 How to reward safety

Reward is another effective way to reinforce and encourage safety behavior and performance. FSEs who receive tangible and meaningful rewards for their safety contributions and results are more likely to feel valued and appreciated, and to align their goals with the organization's safety vision and objectives. You can use various types of rewards to reward FSEs who prioritize safety, such as monetary and non-monetary rewards, performance-based and behavior-based rewards, intrinsic and extrinsic rewards, and short-term and long-term rewards.

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5 How to involve FSEs in safety

Recognition and reward are not enough to create a lasting and positive impact on FSEs' safety. You also need to involve FSEs in the design and implementation of your safety program, and to empower them to take ownership and responsibility for their safety. You can involve FSEs in safety by soliciting their input and feedback, by engaging them in safety committees and initiatives, by providing them with adequate resources and support, by enabling them to report and resolve safety issues, and by fostering a culture of learning and improvement.

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6 How to communicate safety

Communication is the key to ensure that FSEs understand and embrace your safety expectations and values, and that they receive and share relevant and timely information and knowledge about safety. You can communicate safety to FSEs by establishing and communicating clear and consistent safety policies and procedures, by providing regular and effective safety training and education, by creating and maintaining open and transparent channels of communication, by using various modes and media of communication, and by promoting a culture of feedback and recognition.

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Lee Travis

Vice President HSE | Safety Culture Partner
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I have found instead of communicating safety to FSE's is to actually engage them in a conversation on how they communicate safety. I have experienced many FSE's who have never been taught how to communicate safety, or how to lead safety when they collaborate with different teams. Helping FSE's to how, when, and why they need to be the voice of safety strengthens the entire team.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Lee Travis

Vice President HSE | Safety Culture Partner
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One skill all FSE's need is to know how to lead with safety. If you lead with safety suddenly everyone looks to your as a leader.

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How can you recognize and reward FSEs who prioritize safety in their work?

1

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3

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1 Why safety matters

2 How to measure safety

3 How to recognize safety

4 How to reward safety

5 How to involve FSEs in safety

6 How to communicate safety

7 Here’s what else to consider

Field Service Engineering

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How can you recognize and reward FSEs who prioritize safety in their work?

1

2

3

4

5

6

7

1 Why safety matters

2 How to measure safety

3 How to recognize safety

4 How to reward safety

5 How to involve FSEs in safety

6 How to communicate safety

7 Here’s what else to consider

Field Service Engineering

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