How can you provide effective assistance during an emergency or crisis?

3 Follow the rules and protocols

When you volunteer in an emergency or crisis situation, you need to follow the rules and protocols of the organization you are working with, as well as the local authorities and communities. These rules and protocols are designed to ensure your safety, security, and effectiveness, as well as to respect the dignity, rights, and preferences of the people you are helping. You should also familiarize yourself with the context and culture of the situation, and avoid any actions or words that could be offensive, insensitive, or harmful. Remember that you are there to help, not to impose your views or values.

4 Communicate clearly and respectfully

Communication is key when you volunteer in an emergency or crisis situation. You need to communicate clearly and respectfully with the people you are helping, the organization you are working with, and the other volunteers and stakeholders involved. You should also listen actively and empathetically to the needs, concerns, and feedback of others, and acknowledge their emotions and perspectives. Communication can help you build trust, rapport, and collaboration, as well as prevent misunderstandings, conflicts, and errors. You should also use appropriate channels and methods of communication, such as phone, email, or radio, depending on the situation.

5 Take care of yourself and others

Volunteering in an emergency or crisis situation can be rewarding, but also stressful, exhausting, and traumatic. You may witness or experience suffering, violence, loss, or injustice, and feel overwhelmed, helpless, or guilty. You may also face physical, mental, or emotional challenges, such as fatigue, illness, injury, or burnout. That's why you need to take care of yourself and others, and practice self-care and mutual support. You should also seek and accept help when you need it, and access the available resources and services for your well-being. Taking care of yourself and others can help you cope, recover, and continue your valuable work.