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Last updated on 2024年5月2日

How can you overcome common challenges when working with VR clients?

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Working with VR clients can be exciting and rewarding, but also challenging and demanding. VR projects often require high technical skills, creative vision, and constant communication. As a VR professional, you may face some common obstacles that can affect your performance, satisfaction, and reputation. Here are some tips on how to overcome them and deliver successful VR solutions.

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Osama El Sharkawy

Founder & CEO, Merse | Driving Transformation Through Immersive Tech Solutions
Angel Medina Molina

Architect & Project Manager

1 Understand the client's goals

One of the first challenges you may encounter is to align your expectations with the client's goals. VR is a new and evolving medium, and not every client may have a clear idea of what they want, need, or can achieve with VR. To avoid confusion, frustration, and wasted time, you need to understand the client's objectives, target audience, budget, timeline, and desired outcomes. Ask questions, listen carefully, and provide feedback. Use sketches, mockups, prototypes, and demos to illustrate your ideas and get the client's approval.

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Osama El Sharkawy

Founder & CEO, Merse | Driving Transformation Through Immersive Tech Solutions
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Helping clients new to virtual reality (VR) understand its capabilities and limitations is essential. By offering insights into the technology's potential and constraints, we build a common understanding, manage expectations, and facilitate better decision-making during the VR project's development.

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Angel Medina Molina

Architect & Project Manager
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I consider communication and transparency to be key throughout the process. These additions aim to enhance understanding, manage expectations, and foster a collaborative environment. Some ideas regarding: 1. Interactive Workshops for Goal Alignment. 2. Visual Roadmaps for Clarity. 3. Scenario-Based Planning. 4. Budget-Friendly Prototyping. 5. Timeline Visualization. 6. User Persona Workshops. 7. Virtual Reality Demos for Concept Illustration. 8. Iterative Feedback Loops.

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Décio Sampaio

Especialista em Tecnologias Emergentes | Inova??o | RA, VR, IA | Solu??es Personalizadas
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Compreender os objetivos do cliente é crucial para alinhar a experiência, metas e expectativas, fundamentais para o sucesso da ativa??o. Além disso, considerar o or?amento disponível é essencial, permitindo a cria??o de experiências mais direcionadas e eficazes. Isso n?o apenas aumenta o engajamento, mas também encanta e promove o produto ou servi?o, aprimorando a intera??o do cliente com a marca. Uma experiência de realidade virtual bem-sucedida n?o se limita a atender apenas aos requisitos técnicos. Ela vai além, alcan?ando os resultados esperados pelo cliente, agregando valor tangível ao propósito do cliente e proporcionando uma experiência significativa e impactante para os usuários.

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Robert Serrano

Virtual Reality Specialist
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Try to make the project as turn key as possible, If an error is "common" then it needs to be solved asap, it's the 0 day problems that are the bigger issue. You build on Meta and they will drop an update that can tank projects in the short term. Fair warning..

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2 Choose the right tools

Another challenge you may face is to choose the right tools for your VR project. There are many options available for VR development, such as game engines, frameworks, libraries, platforms, and devices. Each one has its own advantages, limitations, and compatibility issues. You need to select the tools that best suit your project's requirements, scope, and quality standards. Do your research, compare features, test performance, and seek feedback from other VR professionals. Be ready to adapt and update your tools as the VR technology changes.

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Angel Medina Molina

Architect & Project Manager
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The goal is not just to choose tools but to cultivate a dynamic and adaptable tool selection process that aligns with the project's unique needs and the evolving landscape of VR technology. Some ideas regarding: 1. Tool Compatibility Workshops. 2. Prototyping Tool Kits. 3. Benchmarking for Performance Assessment. 4. Community Feedback Integration. 5. Tool Scalability Assessment. 6. Continuous Learning Platforms. 7. User Experience Testing. 8. Tool Lifespan Evaluation.

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Décio Sampaio

Especialista em Tecnologias Emergentes | Inova??o | RA, VR, IA | Solu??es Personalizadas
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Compreender o storytelling desejado, a experiência almejada pelo cliente para seus usuários e a mensagem a ser transmitida s?o aspectos cruciais para determinar a tecnologia ou estrutura a ser empregada no desenvolvimento da experiência de realidade virtual. Considerar também a estrutura disponível é essencial nesse processo de sele??o, permitindo uma escolha mais precisa e alinhada com os objetivos de contar histórias e proporcionar uma experiência imersiva aos usuários.

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3 Manage the project scope

A third challenge you may encounter is to manage the project scope. VR projects can be complex and dynamic, and sometimes the client may request changes, additions, or revisions that can affect the project's scope, cost, and duration. To avoid scope creep, you need to define the project's scope clearly and document it in a contract or agreement. You also need to communicate regularly with the client and update them on the project's progress, milestones, and deliverables. If the client asks for changes that are out of scope, you need to negotiate and agree on the implications and expectations.

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Angel Medina Molina

Architect & Project Manager
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Effective scope management is not just about restriction but about fostering a collaborative environment where changes are accommodated within a structured framework, ensuring the project's success and client satisfaction. Some ideas regarding: 1. Interactive Project Scope Workshops. 2. Agile Scope Management Techniques. 3. Scope Visualization Tools. 4. Scope Change Impact Assessments. 5. Client Collaboration Platforms. 6. Automated Scope Documentation. 7. Scope Flexibility Framework. 8. Risk Mitigation Strategies. 9. Regular Scope Review Meetings. 10. Scenario Planning for Scope Changes.

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Décio Sampaio

Especialista em Tecnologias Emergentes | Inova??o | RA, VR, IA | Solu??es Personalizadas
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Para controlar o escopo, evitar desvios, cumprir prazos e gastos planejados, adotamos a prática do storyboard. Nele, criamos frames da ativa??o para que o cliente avalie e valide antes mesmo do início do desenvolvimento do projeto. Esse investimento inicial de tempo se traduz em economia de tempo durante o desenvolvimento, minimizando retrabalhos e oferecendo uma representa??o tangível da experiência para o cliente. Essa prática é essencial para alinhar expectativas e garantir que todos os envolvidos tenham uma vis?o clara do projeto desde o seu estágio inicial.

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4 Test and debug your VR solution

A fourth challenge you may face is to test and debug your VR solution. VR projects can have many technical issues, such as performance, compatibility, usability, and accessibility. These issues can affect the quality, functionality, and user experience of your VR solution. To avoid errors, glitches, and bugs, you need to test and debug your VR solution thoroughly and frequently. You also need to get feedback from the client, users, and testers. Use tools, methods, and best practices for testing and debugging VR solutions, such as simulators, logs, analytics, and user testing.

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Angel Medina Molina

Architect & Project Manager
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Testing and debugging are integral parts of the VR development process, and adopting a comprehensive, user-focused approach ensures a polished and high-performing VR solution. Some ideas regarding: 1. User-Centric Testing Workshops. 2. Performance Testing for Scalability. 3. User Accessibility Testing. 4. Cross-Platform Compatibility Checks. 5. Automated Testing Tools. 6. Real-World Scenario Simulations. 7. User Feedback Integration. 8. Analytics-Driven Debugging. 9. User Story-Based Testing. 10. Beta Testing Programs. 11. Continuous Testing Integration.

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5 Handle feedback and criticism

A fifth challenge you may encounter is to handle feedback and criticism. VR projects can be subjective and personal, and not everyone may appreciate or understand your VR solution. You may receive feedback and criticism from the client, users, or other VR professionals. Some of it may be constructive and helpful, but some of it may be negative and harsh. To overcome this challenge, you need to be open-minded, respectful, and professional. Listen to the feedback and criticism, acknowledge the points, and respond politely. Use the feedback and criticism to improve your VR solution, learn from your mistakes, and grow as a VR professional.

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Angel Medina Molina

Architect & Project Manager
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Handling feedback and criticism is an art, and integrating these strategies can contribute to creating a positive and collaborative environment where feedback becomes a catalyst for improvement rather than a source of conflict. Some ideas regarding: 1. Feedback Elicitation Workshops. 2. Feedback Prioritization Matrix. 3. User Empathy Training. 4. Feedback Response Guidelines. 5. Iterative Prototyping Based on Feedback. 6. User Persona Integration. 7. Distinguishing Preferences from Issues. 8. Positive Feedback Celebration. 9. Feedback Forum or Platform. 10. Continuous Learning Culture.

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6 Keep learning and improving

A sixth challenge you may face is to keep learning and improving. VR is a fast-growing and changing field, and new technologies, trends, and opportunities emerge constantly. You need to keep up with the latest developments, innovations, and best practices in VR. You also need to update your skills, knowledge, and portfolio. To overcome this challenge, you need to be curious, motivated, and proactive. Read articles, blogs, books, and magazines about VR. Watch videos, podcasts, webinars, and tutorials about VR. Join online and offline communities, forums, groups, and events about VR. Take courses, workshops, and certifications about VR. Seek mentorship, coaching, and feedback from other VR professionals.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Heiko Ihde

Gamecreator, Author, Lecturer
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In my work as a 3D/AR/VR Prototyping Architect for AWS I noticed that a lot of customers (and project managers) still do not really understand the difference between the 3 of them (AR, VR and 3d). Often those buzzwords are used, while something else is meant. For example an AR project was announced while a VR application was needed. Or a VR application was requested while a 3d browser page was needed. So it's a good advice to explain, ask multiple times and make sure everyone really talks about the same thing BEFORE starting to develop. This will safe everyone a lot of time and frustration.

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How can you overcome common challenges when working with VR clients?

1

2

3

4

5

6

7

1 Understand the client's goals

2 Choose the right tools

3 Manage the project scope

4 Test and debug your VR solution

5 Handle feedback and criticism

6 Keep learning and improving

7 Here’s what else to consider

Virtual Reality

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How can you overcome common challenges when working with VR clients?

1

2

3

4

5

6

7

1 Understand the client's goals

2 Choose the right tools

3 Manage the project scope

4 Test and debug your VR solution

5 Handle feedback and criticism

6 Keep learning and improving

7 Here’s what else to consider

Virtual Reality

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