How can you optimize your designs for cross-channel and omnichannel experiences?
Cross-channel and omnichannel are two terms that describe how customers interact with your brand across different platforms and devices. Cross-channel means that customers can switch between different channels, such as web, mobile, email, or social media, and still have a consistent and seamless experience. Omnichannel means that customers can use multiple channels at the same time, such as browsing your website on their laptop while chatting with your customer service on their phone, and still have a unified and personalized experience. As a graphic designer, you need to optimize your designs for both cross-channel and omnichannel experiences, so that you can deliver the best value to your customers and meet their expectations. Here are some tips on how to do that.