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How can you monitor and optimize the performance of RPA solutions?

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RPA or robotic process automation is a technology that automates repetitive and rule-based tasks using software robots or digital workers. RPA can improve efficiency, accuracy, compliance, and customer satisfaction in various business processes. However, to ensure the optimal performance of RPA solutions, you need to monitor and optimize them regularly. In this article, you will learn how to do that using some best practices and standards.

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1 Define metrics and goals

Before you start monitoring and optimizing your RPA solutions, you need to define what you want to measure and achieve. You should align your metrics and goals with your business objectives and process requirements. For example, you can use metrics such as throughput, error rate, cycle time, utilization, and return on investment to evaluate your RPA solutions. You should also set realistic and specific goals for each metric, such as reducing errors by 10%, increasing throughput by 20%, or achieving a positive ROI within six months.

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Abdul Aziz KONE, MSc, CISA, CDPSE

Management | Technology | Gybersecurity | Risk | Cloud Computing | AI/RPA
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Monitoring and optimizing RPA solutions is crucial for efficiency and ROI. Use built-in dashboards or third-party tools like Grafana for real-time insights. Key KPIs to track include Task Completion Rate, Error Rate, Throughput, and Resource Utilization. To optimize: Process Level: Identify bottlenecks and implement parallel execution for better throughput. Add robust error-handling mechanisms. Infrastructure Level: Use load balancing and auto-scaling to distribute tasks and manage resources. Consider hardware upgrades if necessary. Code Level: Refactor code for performance and use caching for frequently accessed data. Continuous Feedback: Employ A/B testing and gather user feedback for ongoing improvements.

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Werner Liemberger

Digital Solutions Expert in the field of Chemical Engineering
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sound good to me. I‘d maybe add that it’s often a bit challenging to quantify the current status without Rpa. e.g. how long does a task really take if done manually? most likely this also depends who is doing it and how often.

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2 Use dashboards and reports

To monitor your RPA solutions, you need to use dashboards and reports that provide you with real-time and historical data on your metrics and goals. Dashboards and reports can help you visualize and analyze the performance of your RPA solutions, identify trends and patterns, and spot issues and bottlenecks. You can use tools such as UiPath Insights, Automation Anywhere Bot Insight, or Microsoft Power BI to create and customize dashboards and reports for your RPA solutions. You should also share your dashboards and reports with your stakeholders and users to keep them informed and engaged.

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Werner Liemberger

Digital Solutions Expert in the field of Chemical Engineering
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This comes a little bit too short for me. if you assume that rpa is used to digitize monotonic workflows from people what are they doing instead? I believe a dashboard might give a wrong impression here. E.g. How would you add the increase of wellbeing because some boring monotone work is done by software? or how to quantify that people are now able to use their gained free time and mental capacity to do something else that might have a huge impact on the business?

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3 Implement feedback and testing

To optimize your RPA solutions, you need to implement feedback and testing mechanisms that allow you to improve and refine your solutions based on the data and insights you gather from monitoring. Feedback and testing can help you identify and resolve errors, bugs, and exceptions, enhance the functionality and usability of your solutions, and ensure the quality and reliability of your solutions. You can use tools such as UiPath Test Suite, Automation Anywhere IQ Bot, or Selenium to perform feedback and testing activities for your RPA solutions. You should also involve your end-users and process owners in the feedback and testing process to ensure their satisfaction and adoption.

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4 Apply continuous improvement

To maintain the optimal performance of your RPA solutions, you need to apply continuous improvement principles and practices that enable you to adapt and evolve your solutions over time. Continuous improvement can help you keep up with the changing business needs and expectations, leverage new technologies and innovations, and increase the value and impact of your solutions. You can use frameworks such as Lean, Six Sigma, or Agile to implement continuous improvement for your RPA solutions. You should also foster a culture of learning and collaboration among your RPA team and stakeholders to support continuous improvement.

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5 Follow standards and best practices

To ensure the consistency and scalability of your RPA solutions, you need to follow standards and best practices that guide you through the design, development, deployment, and maintenance of your solutions. Standards and best practices can help you avoid common pitfalls and risks, ensure compliance and security, and facilitate the integration and reuse of your solutions. You can use resources such as UiPath Automation Hub, Automation Anywhere Enterprise A2019, or Robotic Operating Model to follow standards and best practices for your RPA solutions. You should also align your standards and best practices with your organizational policies and procedures.

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Werner Liemberger

Digital Solutions Expert in the field of Chemical Engineering
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i‘d add also some other tools such as zapier or microsoft power automate and modern machine learning solutions such as chatgtp. modern software applications tend to get mor and more cloud based and have more often a good api (e.g. microsoft outlook). i see a huge potential in that as systems can be more easily be connected.

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6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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How can you monitor and optimize the performance of RPA solutions?

1

2

3

4

5

6

1 Define metrics and goals

2 Use dashboards and reports

3 Implement feedback and testing

4 Apply continuous improvement

5 Follow standards and best practices

6 Here’s what else to consider

Process Automation

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How can you monitor and optimize the performance of RPA solutions?

1

2

3

4

5

6

1 Define metrics and goals

2 Use dashboards and reports

3 Implement feedback and testing

4 Apply continuous improvement

5 Follow standards and best practices

6 Here’s what else to consider

Process Automation

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