How can you monitor and evaluate software projects with a customer-centric approach?

In my experience I have found, is to encourage the person to engage in self-reflection by asking questions such as: What activities bring them joy and fulfillment? What are their strengths and skills? What values and beliefs are important to them? This introspection can help uncover potential career paths aligned with their passions.

To monitor and evaluate software projects with a customer-centric approach, establish clear communication channels with customers to gather feedback regularly. Use key performance indicators (KPIs) aligned with customer satisfaction, track user engagement, and conduct usability testing. Additionally, implement agile methodologies for flexibility, and employ customer surveys to gauge their experience throughout the project lifecycle. Regularly review customer feedback to make informed decisions and prioritize features based on their impact on user satisfaction.

To me that's not the right question. A better question is one that inspiring to everyone. How might we put the customer at the centre of every step of every software project so that every one becomes a raving fan? Then, bring your team, and some customers together and ask them some generative questions: Think of a time you had a customer experience that was so exceptional it deepened your connection to the brand, company or organization? What happened and what made it so great? What are 2-3 things we're already doing well when it comes to supporting our customers that we want to keep doing or do more of? You'll be absolutely amazed at what they come up with!

It involves prioritizing client outcomes and continuously engaging with all project stakeholders. Creating positive experiences for the customer via several mechanisms like: - Feedback Mechanism: Empower clients to provide feedback and voice their concerns throughout the project lifecycle. Allowing project teams to identify dissatisfaction early and resolve it. - Monitor Progress: Keep track of the project's progress and make necessary adjustments based on the feedback received. - Understand Customer Needs: Invest time to identify the customer’s fundamental and ongoing needs. Aligning the project outcomes with the customer's expectations. - Measure Customer Satisfaction: Use metrics & KPIs like (NPS) & (CSAT) to measure satisfaction.

Actively involve customers throughout the development process. Regular feedback loops ensure that the software aligns with their evolving requirements. Conduct surveys and interviews to gather qualitative insights. Understand customer pain points, preferences, and expectations to refine the software. Clearly define project objectives aligned with customer needs and expectations. This provides a foundation for monitoring success. Include following initiatives User Stories and Personas Key Performance Indicators Agile Development Usability Testing Performance Metrics Feedback Loops Post-Implement Reviews Adaptability and Flexibility Customer Training Benchmarking Documentation Continuous Improvement

I think after Gan AI we can say that data is getting every day more important then before. We have to collect our data but we also mange them to get result according to our expectations. The data-centric and customer-centric approach should be implemented hand by hand to help us achieve our goals.

Be extremely clear of the business needs (some call these requirments), know the overall business strategy, be prepared to say no. Then share the most authenitic knowledge of the technology (in customer terms), share weaknesses and strengths

As a lot of people have already answered here before me I think it will be best suited to have a very good understanding of the customer, the customer needs and expectations and the customer experience, then keep monitoring for how we continuously strive, engage and solve between the customer needs and expectations and the customer experience.

Monitoring and evaluating software projects with a customer-centric approach involves aligning project goals with customer needs and continuously gathering feedback throughout the development process. Here are some key steps and practices to achieve this: 1. Define Clear Objectives and Customer Expectations 2. Involve Customers in Requirements Gathering 3. Iterative Development and Agile Methodologies 4. Regular Customer Demos and Reviews 5. Continuous Integration and Deployment 6. Feedback Loops and Surveys 7. User Acceptance Testing (UAT) 8. Monitoring and Analytics 9. Customer Support and Helpdesk 10. Post-Release Reviews By incorporating these practices into your software development process, you can create a customer-centric approach

In one of the significant large-scale programs that I oversaw, we conducted comprehensive usability testing to assess the application's user-friendliness from the customer's perspective. Our team visited the customer-centric contact center, engaged with the staff, and closely observed their handling of various requests over a three-week period. This observation spanned different days to capture the high, medium, and low transaction volumes. We meticulously documented the process and feedback from key business stakeholders which helped us categorize tasks as easy, moderately challenging, or difficult. This documentation proved invaluable when we later implemented Robotic Process Automation (RPA) during the COVID-19 pandemic.

Don't believe you know more than your customers; you don't, even if you are one! Customers are not a single entity, they are a collection of individuals each of whom will use your product or solution in their own way. Respect and empower that difference and your product will be better as a result.

no software implementation is 100% perfect out of the gate and incremental improvements post go-live are the norm. What is important is to agree on a minimum viable product with the customer, a set of critical functions that must be available upon go-live. Separating the MVP from nice-to-have functions has project members focus on essential deliverables.

Existem cerim?nias em algumas metodologias em gest?o de projetos que nos auxiliam a garantir o alinhamento entre as expectativas dos clientes e o que está sendo desenvolvido. Por exemplo no SCRUM a cerim?nia chamada Sprint Review tem esse foco. O time apresenta ao cliente o que foi desenvolvido durante a Sprint e recebe o feedback do cliente. Como essas apresenta??es ocorrem em um espa?o de tempo curto, geralmente 2 semanas, a equipe tem a oportunidade de ajustar rapidamente a rota do projeto e ir de encontro com o desejo do cliente. Dessa maneira, todos se beneficiam. O cliente por receber um produto ao final do desenvolvimento que agregará valor ao seu negócio e a equipe, que se sentirá realizada profissionalmente.

On this step A/B tests can be used to achieve optimal results, plus making customer questions and offer rewards after specific milestones. Then later you can use some of those insights to email the user rewarding him with value and benefits.

I'd also go beyond customer feedback and, where possible, observe the customer in action. This is similar to the Toyota genchi genbutsu lean approach (i.e., "Go and see for yourself.") By observing like an anthropologist, you may notice needs or make recommendations that the customer hasn't thought to express. Henry Ford said, "If I asked my customers what they wanted, they would've said a faster horse."

Expected value and impact should be collaboratively identified in the business case prior to beginning a project. Collaboration between the customer and vendor is critical. Combining vendor knowledge of their software strengths and historical industry value with the customer's knowledge of internal pain points, reasonable conclusions can be drawn. It's also a chance to check each other's understanding. Does the customer really understand the impact the software will have? Does the vendor really understand what the customer is trying to gain? Communication is truly the key to a happy customer and successful project.

Every sofware project is build with customer in mind - meaning customer-centric. The target segment is one which varies. For an ERP implementation project the customer can be business user, while for E-commerce application customer would be the actual consumer. In my view both project management approach would be different. While UI, navigation, ease of use etc are critical to both. The feedback & continous improvement need to be quick with respect to E-commerce project as compared to an ERP project. So Agile-scrum methodology might suit E-commerce project, while in ERP implementation need not be Agile-SCRUM.

Absolut einverstanden, die Validierung des Kundennutzens ist entscheidend. Es w?re hilfreich, mehr darüber zu erfahren, wie die Effektivit?t der Validierungsmethoden bewerten. Wie stellt man sicher, dass die gew?hlten Methoden ein akkurates Bild des Kundennutzens zeichnen und nicht nur oberfl?chliche Zustimmung einfangen? Besonders im Hinblick auf subjektive Werkzeuge wie Testimonials oder Geschichten.

Verifying customer value and impact is a key performance indicator in the feedback loop. Honestly, you will not provide a "unique value proposition" for long. Chasing competitor functionality is a loosing approach. If your product does not deliver what it promises, you will know immediately. What is more important here is to remain relevant. Once established, your product becomes part of the mundane. To continue, you will need to explore new avenues such as case studies and stories to remain relevant to existing and new customers.

Customer value can be captured by instrumenting the systems with IoT devices or with tools like Instana monitoring. This will help in getting continuous metrics and logs to glean for nuggets of information using AIOps

In my experience everyone loves to be rewarded and recognized, be it customer or the team delivering the assignment. It is always important to celebrate a success story with a satisfied customer. It helps to spread awareness about the capabilities of the team delivering and attract prospects. The customer and team feels rejuvenated and goes after the next set of deliverable with renewed vigor. Customers get to understand the value the team brings and gets a sense of the achievement

- Understand customer priorities and help him reorganize them according to changing business dimensions. - Ensure VFM ( Value for Money) by ensuring - Economy (By employing adequate 5M's Man, Money, Material, Machine and Methods ) - Efficiency - Effectiveness - Equity -Optimize Product Lifecycle to cope with future needs, ensure product viability through out the life of product. -Customer-centric approach should include learning curve recommendations to customers to ensure product remains up-to-date with recent technology stack to get better value.

Projects partnerships are similar to other human relationships - positive feedback is appreciated by most and needed by some. If your style tends to be more critical (hopefully constructive), it's your responsibility to balance critical feedback with positive feedback. Celebrate wins at least as much as you call out failures or weaknesses. While your objective is project success, it doesn't mean we are machines that only apply attention to inefficient parts. Team members perform better when they are happy. It takes effort but the it's worth it. Invest in your teams by celebrating successes along the way.

Document the entire process as you go. This is very rich knowledge. Involve customers in the process, and have shared ownership. There are two direct outcomes of the joint action - the information is well-reviewed, agreed and correct, while the customer becomes your advocate and ambassador on the success.

Understand each and every requirement with its customer value. Track all requirements from inception to deployment. Take frequent feedback from customers and finally take lessons from failure.

Didn't read all the comments but I believe with an Agile project you are getting feedback on a regular basis. I think the key is to make sure the major stakeholders are involved in review visible improvements and can have data analytics on non-visible improvements. As far as waterfall, get QA and User Acceptance teams involved early so they don't find something right at the end.

Gathering the data from the customers and doing analytics and conducting the 2Ds and 2Ps (descriptive, diagnostic, prescriptive and predictive) will further enhance your view on how to make it more customer driven.

Understanding adoption metrics is critical to a project's success. Having a tool that meets all of the stakeholders' functional requirements is good, but if people avoid using the application, it does not provide all of the value it can. Finding a way to measure how users are using applications or doing sentiment surveys goes a long way in driving support and adoption.

With a new software product in the works, find ways to get real customer feedback as early as possible. Don’t wait too long until you’re “ready”. Let them play with your baby and listen carefully… find out aspects, needs and priorities that you might have missed.

Focando em métricas centradas no cliente, que permitam coletar o feedback do cliente de uma forma rápida e sincera, se for de uma forma sem atrito, onde o cliente nem perceba melhor ainda.