How can you measure the impact of your time management on your performance and customer satisfaction?

In my experience, SMART would be an incredible tool to measure the progress for our own tasks and projects; while it might become insufficient when we want to involve another very important stack holder in the game. This very important stack holder is our Customer who may or may not care what we’re doing in the background in order to deliver the very best result in the earliest which would lead to his/her satisfaction. I believe we need to use the urgency/importance matrix in order to deliver and show the tangible result of SMART tool to our customers.

Yes, defining SMART goals really help to track the project effectively. It clearly defines the deliverables. Along with that, you can also state key milestones with the timelines. It's important to celebrate milestones with the key stakeholders to keep them engaged and motivated

1. Quantitative Metrics: Track response times, task completion, and meeting deadlines, Monitor customer feedback and ratings. 2. Qualitative Insights: Solicit feedback from colleagues and customers, Assess stress levels, work-life balance, and productivity. a balanced approach considers both quantitative data and qualitative observations.

Los objetivos específicos, medibles, alcanzables, relevantes y con plazos determinados (SMART) son muy útiles para garantizar el éxito del proyecto. Al comenzar mi carrera profesional en la gestión de proyectos, los objetivos SMART me ayudaron a ver el alcance completo de un objetivo, determinar su viabilidad y definir claramente el éxito del proyecto en términos concretos. Determinar métricas puede ser extremadamente útil para capturar estados, éxitos, retrasos y más en el proyecto.

I would prefer Smart goals because it has to be realistic. The project planning has to be well planned. Clear work instructions and correct time allocation to that particular project are the main keys. Bad planning and obscure work instructions can lead to time loss and bad outcome.

I strongly believe that we can use different types of apps or whatever has been invented or created to track the time, but all of these would be in vain if we don’t make what we do on the daily, weekly, monthly, or yearly basis as an innate part of the integral business or life of ours which means for example planning for the year ahead from the beginning. It seems that it is 365 days but actually it is only 8760 hours. If we sleep 8 (as part of work/life balance) hours during 24 hours, we have 5840 hours. If we spend 2 hours eating our daily meals, we have 5110 hours. 2304 hours for the weekends. So we have ONLY 2806 hours which would be equal to 117 days. I have not considered many other things, so guess what! We are behind plan Big Time!

Generally, project plant is helicopter view of project plan. However, project tracker is activity wise document which can be utilised to optimise project workflow. Defining activities on a scale of lessly important to critical along with the Gantt chart helps you to optimise timelines project execution. In this way, you can also check interdependent activities to complete on priority to avoid any delays.

Hay tantas y diferentes herramientas que pueden ayudarnos en la gestión del proyecto y a gestión el tiempo. Nones necesario u obligatorio que las conozcas todas pero un buen punto de partida en conocerlas y elegir la que mejor te convengan y te ayude a gestionar de una mejor manera. Desde canvas, kanvan, SCRUM-AGILE, ágiles, Microsoft Project, Gantt, etc Domina una de ellas ybpodras gestionar tiempo, personal y recursos.

Plan activities help you track your time, schedule your job actualisation a day to the task , learn to be punctual cause that's the soul of business

in my experience Tracking your time is a valuable practice that can significantly enhance productivity, efficiency, and overall well-being.

No one can deny the importance of customer’s feedback or Voice Of Customer (VOC), for sure it would affect Voice Of Business (VOB). It reminds me of the very famous example of asking a customer how hot he needs his coffee? The answer may define the hotness of the coffee but without proper questioning and asking for feedback, it is quite useless to just ask the question. Because the customer might mean the hotness of his coffee at the time when the coffee is poured, or served, or being drunk; on the other hand, the advisor might assume that he’s done it right because he asked and got it right while it is not correct. We need to avoid perception and we have to seek to find the most accurate tangible answer by asking our customer’s feedback.

User feedback speaks about customer satisfaction, trust and confidence in you for future engagements. It is important to make that rapport with the customers to successfully close the project with all the deliverables.

Out of all to me this is important. Without our customer it all just looks good on paper. Every client is different so plan on anything and everything accordingly.

Un punto de inicio son las reuniones de equipo, aquí parte desde los asistentes que tú, incluyas, cual es el propósito de la reunión, las espectativas, tomar notas, hacer preguntas, como por ejemplo, como su trabajo influye en la satisfacción del cliente, en la alidad del trabajo o producto y en la relación con los miembros de su equipo.

One thing I found helpful is by reviewing my results is a critical aspect of any endeavor, whether it's a personal project, a professional goal, or a team initiative. It involves systematically examining the outcomes of your efforts to assess progress, identify areas for improvement, and inform future decision-making.

If there are goals, there are also indicators, with them you can identify the cause of problems that have occurred and draw up action plans to optimize the results or maintain them in a satisfactory way. To maintain the quality of your services, you must monitor and understand what is actually happening in the results of your goals, drawing up better is part of the process of improvement.

Even after delivery of the project, it is important to check project performance regularly and take customer feedback. Successful project closure is possible thereafter solving any issues.

Reviewing your result upon completion of a job will help you assess your time management performance and customers satisfaction. As feedback from clients will determine the level of satisfaction they have with your services.

Si te preguntas cómo se mide la efectividad en la gestión del tiempo, la respuesta más fácil: mira tu lista de tareas terminadas. Desde un punto de vista cuantitativo, analizar los resultados de tu actividad diaria o semanal para juzgar si tu tiempo ha sido aprovechado. ?He sido capaz de cerrar todas las tareas abiertas de los últimos días? ?He sido puntual con mis entregas? ?He sido rápido al responder al feedback del cliente? Desde un punto de vista cualitativo, la gestión del tiempo se analiza pensando en cómo trabajamos. Y sobre todo, si somos capaces de evitar o reducir al máximo los llamados ‘ladrones del tiempo’.

Learning is a continuous process. While climbing a ladders of project to program manager, you need to develop your behavioural skills further to understand business perspective, entrepreneur skills, being innovative, parterning with the customer and nurturing. This makes you effective leader and people manager to lead a team effectively and efficiently

Muchas veces aunque se planifique de la mejor manera, habrá circunstancias en las que solo tendrán cavidad la comunicación y la priorizacion. Un buen habito a aprender es a saber cuando, a quien y porque delegar a delegar. Muchas veces solo "tiramos la pelota", porque tenemos miedo a involucrarnos esperando que otros resuelvan .

Understanding yourself is important, knowing what you need to improve and dedicating extra time to the points where you have the most difficulty. Delegating services in which you have difficulty can be a way to meet deadlines, however, you should dedicate some time to follow up closely to develop a better understanding of the subject.

Effective time management is pivotal for enhancing both personal performance and customer satisfaction. By meticulously implementing changes in our time management strategies, we can directly observe the impact on our performance metrics and customer feedback. This could involve adopting new digital tools for better task prioritization, employing methodologies such as the Pomodoro Technique for enhanced focus, or setting clearer boundaries to ensure dedicated time for critical tasks. the goal is to establish a cycle of continuous improvement.

After creating an action plan to achieve the established goals, you must monitor the effectiveness of this action. Software, organization or method changes, initially may have worse results, but with study, training and the proper follow-up it is possible to improve the results, it may be necessary more than one action to achieve the desired goal.

Here is what I do to save time ,I always analyze the mistake when I get reported about a breakdown .A good possibility will be worked on the machine which caused the repair . it increases my confidence and repair machine more effectively and saves a lot of time.

Create a "knowledge history". You should archive problems and solutions that were taken by you and your team, this knowledge can be a great way to optimize time, considering that in cases with identical problems can be easily solved because they have already been solved.

Consider all of these. Once combined together you will have the skills to manage your time effectively, increase your performance and come away with fantastic customer satisfaction.