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How can you measure the impact of your root cause findings?

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Problem solving is a valuable skill that can help you tackle complex challenges and improve your performance. But how do you know if your problem solving efforts are effective and impactful? How can you communicate your root cause findings to your stakeholders and demonstrate the value of your solutions? In this article, you will learn how to measure the impact of your root cause findings using four steps: defining your success criteria, selecting your metrics, collecting and analyzing your data, and presenting your results.

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Alice Rossatto

Analista | .Net, C#, MVC

1 Define your success criteria

Before you can measure the impact of your root cause findings, you need to define what success looks like for your problem and your solution. Success criteria are the specific and measurable outcomes that you want to achieve by solving the problem. They should be aligned with your problem statement, your goals, and your stakeholder expectations. For example, if your problem is high employee turnover, your success criteria might be to reduce the turnover rate by 10% in six months, increase employee satisfaction by 20% in a year, and save $50,000 in recruitment costs.

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Alice Rossatto

Analista | .Net, C#, MVC
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To make effective metrics, it is crucial alignment. A well-structured metric must align with the goals, stakeholders, and the overall strategies of the company.

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2 Select your metrics

Once you have defined your success criteria, you need to select the metrics that will help you track and measure them. Metrics are the quantitative indicators that show how well you are performing against your success criteria. They should be relevant, reliable, and realistic. For example, if your success criterion is to reduce the turnover rate by 10% in six months, your metric might be the percentage of employees who leave the organization within a given period. You should also consider the baseline and target values for your metrics, as well as the frequency and method of data collection.

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Alice Rossatto

Analista | .Net, C#, MVC
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Is it advisable to review historical data to ensure it is relevant, reliable, and realistic, and subsequently establish it as an achievable metric.

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3 Collect and analyze your data

After you have selected your metrics, you need to collect and analyze your data to measure the impact of your root cause findings. Data collection is the process of gathering and recording the information that corresponds to your metrics. Data analysis is the process of interpreting and evaluating the data to draw insights and conclusions. You should use appropriate tools and techniques for data collection and analysis, such as surveys, interviews, observations, experiments, charts, graphs, tables, statistics, etc. You should also ensure the validity, accuracy, and reliability of your data.

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4 Present your results

The final step is to present your results to your stakeholders and communicate the impact of your root cause findings. Presentation is the process of organizing and delivering your data and analysis in a clear and compelling way. You should use suitable formats and media for your presentation, such as reports, slides, dashboards, videos, etc. You should also tailor your presentation to your audience, their needs, and their expectations. You should highlight the key findings, the implications, the recommendations, and the next steps. You should also invite feedback and questions from your stakeholders.

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5 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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How can you measure the impact of your root cause findings?

1

2

3

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5

1 Define your success criteria

2 Select your metrics

3 Collect and analyze your data

4 Present your results

5 Here’s what else to consider

Problem Solving

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How can you measure the impact of your root cause findings?

1

2

3

4

5

1 Define your success criteria

2 Select your metrics

3 Collect and analyze your data

4 Present your results

5 Here’s what else to consider

Problem Solving

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