How can you manage phone anxiety and stress as a salesperson?

You can manage your phone anxiety by first, think before you speak, knowing what your going to say before speaking helps you speak calm and confident, second, when your speaking on the phone talk slowly so that you can understand what you are saying while speaking, practice making calls to get better and more comfortable at speaking.

In my experience I just fake it till you make it kind of thing. You will be nervous at first but the more you do it the more confident you will be. Do not be afraid to use your coaches and supervisors shoot them a message if it is remote and have them go over the call with you they always have good information to use and critical feedback.

In my experience you just have to try and be as prepared as possible. Always speak with confidence. Always listen to what your customer is saying to you. Do not sound mono toned and put a smile in your tone. If you sound friendly and like you are trying to help it will go a long way. To control stress I always like to keep something around that calms me such as pictures of loved ones. It sounds corny but it will help.

Set your mind up for a successful interaction, KNOWING that what you are offering is valuable. Dig deep and understand the value of your interaction with the prospect. Even if they are not sold don't lose your winsome nature, close the call the way you started with hope and positive belief that your service can help them.

Rehearse, exhale & smile when you speak. Complete your sentences with confidence, even if you're unsure of the answer you are giving. Never interrupt the person you are speaking to, it is not only rude but it could break a potential connection & ruin the sale.

Your ears are your greatest tool as a salesperson. Simply acknowledging what your customer is saying will naturally withdraw their defenses. Even better, if you are able to implement techniques such as mirroring coupled with a human tone the customer will see you less as an annoying salesperson and more as a person they are simply having a conversation with.

Effective communication is key to understanding how people think and react to situations when it involves sales. A simple approach can be used for effective communication such as repeating what the customer says to let them know you are listening. This reassures customers that you can relate to them, you are listening and understanding their needs. Practice your words carefully and remember to adjust accordingly to your customers situation and their circumstances as well as your company and meeting your quota.

Breathing is a wonderful technique to handle all types of stress. Box breathing, in particular, has its advantages and works for me.

In my experience, before I call a lead or answer the phone, I take a few deep breaths or count down from 5 to 1. It puts me in a zen place and it gets me through the calls.

I resonate with this example, the most. A large part of communication and especially phone etiquette is being an active listener. And being an active listener is more than just listening to respond. It’s listening to verbiage, tones, and ultimately the complete message that’s being relayed to you. The more you actively listen, the more you are able to form a response that the person you are communicating with, can understand. I know that it’s challenging with the anxiety that comes with phone etiquette, but your chances of getting the result that you desire, or significantly increased when you actively listen.

it is not so easy to dislodge ones emotions from the phone calls they make but being emotionally intelligent and putting up a positive outlook and tone always helps alot. You will agree with me that not all Yes is Yes and not all No is No.

In my experience, I’ve had to remind myself that often times when the person on the phone becomes frustrated or angry, don’t take it personal because they are often upset because they aren’t hearing what they want to hear. Take a deep breath and let them know that you were doing your best to accommodate what they were seeking.

Taking emotion out of your sales process is easier said than done. Next time you feel that feeling of anxiety and anger start to bubble up inside your gut, practice shifting your mindset to a calm and less disturbed place. You will notice right away how rewarding this can be as your customer will sense your lack of emotion and will quickly be disarmed.

In my experience one of the ways I have overcome phone anxiety,is to personable, empathetic and relatable. A customer is in fact another person just like you whom, if I think about it,how would I like someone to talk to me and explain a product, and if I am not interested, how would I like that person to speak with me. Just because a customer may not want the product, may have an issue with the company or anything that makes them less likely to commit to a sale, my response is to not take it personally, you are not the issue so you can thank the person for their time to speak with you and offer a followup if necessary, but either way wish them a great day! Once you hang up the phone you won't feel anxious on the next, nor like you failed!

In my experience you are feeling anxious and stressed because you don't know what can happen on the call. The truth is there are 4 possible responses, a Yes, a No, a not at this time and a maybe. There we have taken the unknown aspect out of it LOL. You can breathe easier and dig deeply into knowing your product and the transformative value it can bring to your prospect. Never be desperate because you know the value you are offering. If you are working on something that adds no value start looking for another opportunity, until then find the good and share that with the prospect. Believe in your ability to succeed at what you are doing. Get out there with a smile in your voice and a thankful spirit. You got this!

Smile. If you have a smile on your face, it will be heard in your voice. It will probably make the whole conversation run more smoothly.

Another point to consider on how to manage phone anxiety and stress as a salesperson is: Thorough Preparation: Knowledge breeds confidence. Equip yourself with in-depth product knowledge and market insights, industry trends, competitors' offerings before making calls. Also anticipate objections and prepare well-crafted responses that address these concerns, showcasing your product's capabilities and flexibility. Practicing and rehearsing with friends, colleagues and ask them to ask you questions about what your product/service. The more prepared you are, the more confident you'll feel.

I believe it’s a lot easier to make calls to people that you actually don’t know. When I was employed at the Bank we were required to make cold calls and I will say it’s difficult . I think part of the reason is rejection. Nobody wants to be told no I’m not interested and don’t bother me again. I have heard that numerous times. I think the more you make the calls you become more comfortable and develop a routine. Remember the script is somewhat the same but the calls need to be individualized for each person. Prepare ahead time and remember don’t take rejection personally.