How can you manage a large account team with multiple projects?

1 Define roles and responsibilities

One of the first steps to manage a large account team is to define the roles and responsibilities of each team member. This will help you avoid confusion, duplication, or gaps in your work. You can use a RACI matrix (Responsible, Accountable, Consulted, Informed) to assign tasks and clarify who is doing what, who is making decisions, who is providing input, and who is receiving updates. You can also create a team charter that outlines your team's vision, goals, values, and norms.

2 Communicate regularly and clearly

Communication is key to managing a large account team with multiple projects. You need to establish clear and consistent channels of communication with your clients, your team members, and your stakeholders. You need to communicate your expectations, your progress, your challenges, and your feedback. You need to use the appropriate tools and methods for different types of communication, such as email, phone, video, chat, or project management software. You need to communicate in a timely, respectful, and transparent manner.

3 Prioritize and delegate

Managing a large account team with multiple projects means that you have to prioritize and delegate effectively. You need to identify the most important and urgent tasks and assign them to the right people. You need to trust your team members to do their work and avoid micromanaging them. You need to provide them with the resources, support, and guidance they need to complete their tasks. You need to monitor their performance and give them constructive feedback.

4 Manage risks and issues

Managing a large account team with multiple projects also means that you have to anticipate and deal with risks and issues that may arise. You need to conduct a risk analysis and identify the potential threats and opportunities for your projects. You need to develop a risk management plan that outlines how you will prevent, mitigate, or respond to the risks. You need to create a process for reporting and resolving issues that may affect your projects. You need to escalate issues that are beyond your control or authority.

5 Evaluate and improve

Managing a large account team with multiple projects requires that you constantly evaluate and improve your processes and outcomes. You need to measure your performance against your objectives and indicators. You need to collect and analyze data and feedback from your clients, your team members, and your stakeholders. You need to identify what is working well and what needs improvement. You need to implement changes and best practices that will enhance your efficiency, quality, and satisfaction.