How can you manage a cold calling team during peak call times?

It's about accountability, find their why and remind them when they forget. Translate their performance into their goal. Make it real.

Define specific objectives for your team during peak calling hours. Establish achievable targets such as call quotas, conversion rates, or leads generated within those busy periods. Clear goals provide direction, focus, and measurable benchmarks for your team's performance. ???? #ClearObjectives #PerformanceGoals

Start by identifying the number of team members, zone the area to be covered, work with the peak cold call time frame which mostly would be 9am-12 noon, what is the target market based on your business industry, what do you want to achieve from the calls (contacts, buying process or decision makers) then work on the number of calls to be achieved for each member and entire team

Quartile analysis will help identify, but typically I break it down into 4 categories: High Skill and High Will Low Skill and High Will High Skill and Low Will Low Skill and Low Will Work with you High Will agents. In particular Low Skill, that's the goldmine.

Equip your team with the necessary skills and strategies to handle high call volumes effectively. Conduct targeted training sessions that focus on optimizing call efficiency, handling objections, and refining communication techniques tailored for peak call scenarios. Regular coaching aids in improving performance and confidence during intense calling periods. ???? #SkillDevelopment #PeakPerformance By #SettingClearGoals and offering tailored #TrainingAndCoaching, you empower your cold calling team to excel during peak call times, boosting productivity and success rates. ????

Depending on level of the sales team, the based coaching is field support where you observe, use field coaching form to input the observations and share at end of call areas of improvement then let the agent run with the feedback and evaluate the success

Use of peak call times based on industry is key. The number of calls within the peak times should be higher and as much as possible with key decision makers. Logging the calls gives instant flow into the CRM which enables the line Manager focus on KPI's on a daily basis.

Keep it simple, enjoyable and rewarding. Enthusiasm is the key driver. Initial use of role plays enables it to flow. Most sales agents do not like cold calls hence working around handling rejection and positivity makes it normal in hard situations. What are the main objections encountered? Do you have FAQs? Use the FAQs as the daily bread training and the rest will be fun.

You can't see success without measuring. Also if you don't show results you might aswell tell your team you don't care. Results drive results. A simple rag status has given me a 15% uplift in performance.