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How can you manage change in a mobile-first IT environment?

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Mobile-first IT is the approach of designing and delivering IT services that prioritize the needs and preferences of mobile users, devices, and applications. It is a strategic response to the growing demand for mobility, flexibility, and productivity in the modern workplace. However, mobile-first IT also poses significant challenges for change management, which is the process of planning, implementing, and evaluating changes in IT systems and processes. How can you manage change in a mobile-first IT environment effectively and efficiently? Here are some tips and best practices to consider.

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Amit Gupta

VP, Head - IT, Digital Transformation
Piyush John

Global IT Operations & Delivery Executive | Digital Transformation Leader | Managing $20M+ Enterprise Tech & AI…

1 Assess your current state

Before you initiate any change, you need to understand your current IT environment, including the existing mobile devices, applications, networks, security, policies, and user expectations. You also need to identify the gaps, risks, and opportunities for improvement that the change will address. A thorough assessment will help you define the scope, objectives, and requirements of the change, as well as the stakeholders, roles, and responsibilities involved.

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Piyush John

Global IT Operations & Delivery Executive | Digital Transformation Leader | Managing $20M+ Enterprise Tech & AI Programs | Agile & Change Expert (PROSCI, PMP) | MEA & LATAM Markets
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Before transitioning every application to a mobile-first approach, it's crucial to prioritize based on ROI and consider budgetary limitations. This strategy encourages business units to craft more robust business cases. Not all applications require a complete mobile-first approach; sometimes, mobile rendering might suffice. From a security standpoint, conducting a comprehensive audit involving implementing stringent Mobile Device Management (MDM), encryption protocols, Multifactor Authentication (MFA), ensure compliance with secure coding practices through regular toll gate reviews by tools like Appknox or Veracode,use containerization and finally be compliant to industry specific regulations. This will address existing gaps.

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2 Communicate your vision

Change can be disruptive and stressful for your IT team and your end users, especially if they are not aware of the reasons, benefits, and impacts of the change. Therefore, you need to communicate your vision and strategy for mobile-first IT clearly and consistently, using various channels and formats. You also need to solicit feedback, address concerns, and provide support throughout the change process. Communication is key to building trust, engagement, and alignment among your IT staff and your mobile users.

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Leonardo Ruoso

Enterprise Account Director | Senior Sales Manager | Business & IT Consultancy | Software & SaaS
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In implementing a mobile-first IT strategy, effective communication is key. Companies that invested in digital capabilities before facing major market changes were able to swiftly adapt and communicate these changes through mobile platforms. This included mobile apps for various services and safety protocols. A digital-first approach, coupled with clear communication of the vision, strategy, and benefits of digital transformation, is crucial. It builds trust, engagement, and alignment among IT staff and users, ensuring smoother transitions and better adaptation to new technologies.

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3 Adopt agile methods

Mobile-first IT requires a high level of agility, adaptability, and innovation, as the mobile landscape is constantly evolving and changing. You cannot afford to rely on traditional, rigid, and waterfall methods of change management, which are slow, linear, and prone to errors. Instead, you need to adopt agile methods, which are iterative, collaborative, and customer-centric. Agile methods allow you to deliver change in small, frequent, and incremental steps, while testing, learning, and improving along the way.

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4 Leverage cloud solutions

One of the main advantages of mobile-first IT is that it enables you to access and use IT resources from anywhere, anytime, and on any device. However, this also means that you need to manage and secure a diverse and distributed IT environment, which can be complex and costly. To simplify and optimize your change management process, you can leverage cloud solutions, which offer scalability, flexibility, and reliability. Cloud solutions allow you to deploy, update, and monitor your mobile applications and services easily and efficiently, without compromising your performance or security.

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5 Measure your outcomes

Change management is not a one-time event, but a continuous cycle of improvement. To ensure that your change is successful and sustainable, you need to measure your outcomes and evaluate your results. You need to define and track key performance indicators (KPIs) that reflect your mobile-first IT goals and objectives, such as user satisfaction, adoption rate, productivity, quality, security, and cost. You also need to collect and analyze data and feedback from your IT team and your end users, and use them to identify and address any issues or gaps that may arise.

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6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Amit Gupta

VP, Head - IT, Digital Transformation
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If you build right for mobile with your end users as the centre of your universe, change management gets co-opted. An enterprise mob app not only helps your users put better data in, it also speeds up your org. use cases have to be right though. some are just meant for mobile-expense, timesheets,travel, enterprise social, approvals. others will be absolute disasters- compensation, pricing, project management. The right usecases with a minimalist experience strategy will need minimal ocm. Mails, videos, help docs, newsletters are pointless. They may help spread awareness, nothing more. When was the last time you read a long helpdoc to undertake a mobile transaction? Instead, if the screen was cognitively loaded, you just closed the app.

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How can you manage change in a mobile-first IT environment?

1

2

3

4

5

6

1 Assess your current state

2 Communicate your vision

3 Adopt agile methods

4 Leverage cloud solutions

5 Measure your outcomes

6 Here’s what else to consider

IT Management

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How can you manage change in a mobile-first IT environment?

1

2

3

4

5

6

1 Assess your current state

2 Communicate your vision

3 Adopt agile methods

4 Leverage cloud solutions

5 Measure your outcomes

6 Here’s what else to consider

IT Management

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