How can you make your quality control system flexible for all clients?

In my experience quality management system is never built for one or two specific clients. It should address generic requirements suitable for all clients. Flexible quality control system can benefit organization to understand client needs and expectations and adapt the future changes. Now a days clients are associated as business partners of organization.

Flexibility of processes are very important for both internal and external customers. Knowing the clients help us to design the quality systems but my experience suggest to divide the process into three chunks 1. Basic Quality requirements 2. Customer specific requirements 3. Value addition requirements If our approach designed this manner I assure your bonding and engagement with the client is long lasting

A company's quality management system (QMS) is a crucial aspect of its operations. While most companies have an 80% alignment, the last 20% can make or break their ability to get to market or manage their QMS. As a consultant, I understand the importance of flexibility in this last 20%. By providing customized solutions, we can help our clients stand out from the competition and achieve success. #qualitymanagement #consulting #customizedsolutions

First of all any organisation should have Quality system inline with applicable ISO standard and organisational requirements. Further it's matter of customised documentation based on standard Quality management system reference, you can incorporate customised requirements in these standard documents and keep it flexible with your team and learning, awareness and communication to all is the key to keep system flexible and go for achieving customer satisfaction!!!

An example I have seen is a company that insists on a specific approach to all customers. Which involves insisting on having a physical meeting before engagement. There was this particular client that insisted all transactions should be online as they work mainly from home. The company insisted on their procedure and lost the client.

Knowledge of quality tools keep us apart from the rest specially what to use and when to use. Without proper knowledge of tools may provide different interpretations, to create transparency we may share the results live with clients or customers Example : 1. Use of Takt time 2. Declarations of lead time 3. Customers waiting time

Las herramientas son esenciales para implantar, y para dar seguimiento y control a nuestro sistema de calidad, pero las herramientas y las metodologías deben estar siempre al servicio del sistema y no al revés. Invierte tiempo y recursos en identificar las herramientas más flexibles y adecuadas para facilitar tu trabajo de control de calidad y para hacer más fácil y eficiente el control de calidad a todas las partes interesadas. No te cases con un único modelo, método o herramienta, ni tengas miedo a romper el molde y mezclar diferentes modelos y herramientas de control hasta hallar aquella que simplifica el trabajo y la vida de las personas que las usan, mientras cumplen con su cometido de hacer viable tu sistema de control de calidad.

In practice management, leveraging diverse quality control tools is critical for tailoring services to client needs. It's important to note that integrating technology, such as AI and data analytics, can significantly enhance the precision and efficiency of these tools. Additionally, the choice of tools should align with the practice's strategic objectives and compliance requirements, ensuring a balance between thoroughness and cost-effectiveness.

- Considero que falta ejemplificar cada uno de estos tips y a?adir recursos más profundos que permitan que los lectores amplíen la información y entiendan la calidad desde todas sus perspectivas

In the process of creating flexible quality control engagement of clients are very vital, Clients inputs may be taken while capturing the primary data and create the sense of engagement, gaps in the quality control systems will be identified during the process itself and adjustments can be made and exactly meeting the requirements. Currently The best practice is to deploy some one at supplier facility to ensure the right quality is produced, normally noticed in outsourced processes

Involving clients in the quality control process is a dynamic approach that fosters transparency and collaboration. By actively seeking client feedback, businesses can tailor their services to meet specific needs, enhancing client satisfaction. Regular communication about quality control demonstrates a commitment to excellence and empowers clients, making them feel valued and part of the continuous improvement cycle. This strategy often results in stronger client relationships and can provide a competitive edge in service-oriented industries.

I suggest to implement and encourage the use of “Lessens learned concepts” across the process it will increase the acceptance at all levels and make the process sustainable use of other tools and customers engagement will also helps us to learn from our gaps

Por más oportunidades que tengas de aprender a tu alrededor, no aprenderás si quien te rodea no te permite hacer uso de ellas. Con la posibilidad de aprender y mejorar en el trabajo ocurre lo mismo. Si quieres implantar una verdadera cultura de aprendizaje y mejora, invierte en hacer de tu equipo un equipo proactivo y autocrítico, que no tenga miedo a reconocer el fracaso o el error, a verbalizarlo y a proponer mejoras siempre que lo considere oportuno. Si no estás dispuesto a oír y aceptar que hay problemas o cosas que mejorar, no importa el sistema de control de calidad que tengas. Humildad en reconocer la imperfección y actitud honesta y proactiva para proponer soluciones y estar dispuesto a adoptarlas.

Engagement of team will create commitment hence coaching the team to use the tools and deploy at the process level will. Encourage the team by celebrating the success and recognition

A mi, se debe empezar por conocer muy bien cada uno de tus procesos y el equipo de trabajo, para identificar las fortalezas y debilidades. Con esa evaluación puedes enfrentar de mejor forma los desafios de mejora continua.

Developing and Performing the Customer Intimacy program - it's the way to understand the customer needs besides esucate the customer on the product characteristic and uniqueness and develop the risk mitigation of using our product as customer end product for next future improvement.

I agree that the main aim of ensuring quality is to attain customer satisfaction, which is increasingly difficult in today's competitive environment. Enhancing client satisfaction levels presents a challenge in maintaining both satisfaction and company profits. However, continuous employee training can make it easier to overcome these challenges and achieve high quality standards.