How can you make patients feel more comfortable discussing sensitive topics?
As a case manager, you often have to deal with sensitive topics that may make your patients feel uncomfortable, embarrassed, or defensive. These topics may include mental health, substance abuse, sexual health, domestic violence, or end-of-life care. How can you make patients feel more comfortable discussing these issues and build trust and rapport with them? Here are some tips to help you improve your emotional intelligence and empathy skills in case management.