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How can you integrate TQM with other quality improvement methodologies?

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Total quality management (TQM) is a philosophy and a set of principles that aim to improve customer satisfaction and operational performance by involving everyone in the organization in continuous improvement. However, TQM is not the only quality improvement methodology that can be used in manufacturing operations. There are other approaches, such as Six Sigma, Lean, Kaizen, ISO 9000, and Baldrige, that can also help you achieve your quality goals. How can you integrate TQM with these other methodologies and avoid conflicts, confusion, or duplication? Here are some tips to help you.

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1 Align your vision and goals

The first step to integrate TQM with other quality improvement methodologies is to align your vision and goals with the needs and expectations of your customers and stakeholders. You need to have a clear understanding of what quality means for your products and processes, and how it relates to your strategic objectives and competitive advantages. You also need to communicate your vision and goals to your employees, suppliers, and partners, and ensure that they are aligned with the principles and values of TQM.

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Kevin Woodman

Food Technology Expert | Managing Director @ Safe2eat
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To be effective TQM needs buy in and involvement from senior management. If it is just left to the technical or quality team it will lack power and may not be able to reach into all aspects of the company needing improvement.

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Vladimir Santos

Gerente | Coordenador de Produ??o | Supervisor de PCP | Qualidade | Lean Six Sigma | Comercial | Têxtil
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O cliente, ou partes interessadas (interno e externo) definir?o o padr?o da qualidade que deve ser atendido. Compreenda e aprenda sobre os fatores importantes e as necessidades deles e garanta que as atividades necessárias para atingir esse objetivo seja totalmente difundido e amplamente compreendido.

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2 Assess your current situation

The second step to integrate TQM with other quality improvement methodologies is to assess your current situation and identify your strengths, weaknesses, opportunities, and threats. You need to collect and analyze data on your quality performance, customer feedback, process efficiency, waste reduction, innovation, and employee engagement. You also need to benchmark your performance against your competitors and best practices. This will help you determine where you need to improve, what methodologies are most suitable for your situation, and how they can complement each other.

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Tjuan L. S.

Change Agent - Cert. Product Owner | Threat Analysis and Vulnerability | Information Cyber Security | Fin Tech BA | Contin. Improvement | Bridging Gaps via The Broader Picture
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Documenting the Current or As-Is assessment is key to improving quality process. It's let's those in the process "see" what's taking place.

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Vladimir Santos

Gerente | Coordenador de Produ??o | Supervisor de PCP | Qualidade | Lean Six Sigma | Comercial | Têxtil
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Analise regularmente onde você está, para onde quer ir e como deseja chegar lá. Avalie regularmente os processos e se desafie a ser melhor todos os dias, implemente avalia??es periódicas e filosofias e técnicas de melhorias. O engajamento come?a pela inspira??o que o gestor é capaz de difundir em sua equipe, seja a mola percursora e transforme pessoas e recursos em agentes da mudan?a para melhor todos os dias

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Ivan Olbrechts MA CMgr FCMI VR

National Quality & Contracts Manager at Health & Social Care Charity (England)
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This feels like ‘define the problem’ (DMAIC) to me - especially for more complex processes. DMAIC: Define, Measure, Analyze, Improve, and Control Define (the problem) Measure (the process at data collection points) Analyse (the underlying performance problems) Improve (the process, based on data and analysis) Control (via new process controls)

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3 Select and prioritize your projects

The third step to integrate TQM with other quality improvement methodologies is to select and prioritize your projects based on your vision, goals, and assessment. You need to define the scope, objectives, deliverables, and resources of each project, and assign roles and responsibilities to your team members. You also need to consider the potential benefits, costs, risks, and dependencies of each project, and prioritize them according to their urgency, impact, and feasibility. You should aim to balance short-term and long-term projects, and avoid overloading your capacity or resources.

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Vladimir Santos

Gerente | Coordenador de Produ??o | Supervisor de PCP | Qualidade | Lean Six Sigma | Comercial | Têxtil
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Use e abuse do VSM para usar inteligentemente a energia de sua equipe naquilo que faz a diferen?a e tem impacto relevante para os clientes internos e externos. Pense como uma sala de emergência , onde a dor é maior recebe o tratamento primeiro, o escopo deve levar em considera??o o tamanho do retorno e o ciclo financeiro, prazo de entrega e a satisfa??o do cliente, negocia??es comerciais e disponibilidade de máquinas e pessoas, usar inteligentemente os recursos faz toda diferen?a.

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4 Implement and monitor your projects

The fourth step to integrate TQM with other quality improvement methodologies is to implement and monitor your projects using the appropriate tools and techniques. You need to follow a systematic and structured approach, such as the Plan-Do-Check-Act (PDCA) cycle, the Define-Measure-Analyze-Improve-Control (DMAIC) process, or the 5S method, to plan, execute, measure, analyze, improve, and control your projects. You also need to use quality tools, such as flowcharts, histograms, Pareto charts, cause-and-effect diagrams, control charts, or checklists, to help you identify problems, find root causes, generate solutions, and monitor results.

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Vladimir Santos

Gerente | Coordenador de Produ??o | Supervisor de PCP | Qualidade | Lean Six Sigma | Comercial | Têxtil
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"Nada é t?o bom que n?o possa ser melhorado e nem t?o ruim que n?o haja nada a ser aproveitado". Respeite os processos sem o receio de aceitar algo novo que possa melhorar oque já está bom, se n?o tiver bom a mudan?a virá pela dor, é possível escolher em qual situa??o irá implementar a melhoria.

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5 Review and improve your projects

The fifth step to integrate TQM with other quality improvement methodologies is to review and improve your projects based on the feedback and data you collect. You need to evaluate the outcomes and impacts of your projects on your quality performance, customer satisfaction, operational efficiency, and profitability. You also need to identify the lessons learned, best practices, and opportunities for improvement, and share them with your organization. You should celebrate your achievements, recognize your team members, and reward your employees for their contributions.

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Vladimir Santos

Gerente | Coordenador de Produ??o | Supervisor de PCP | Qualidade | Lean Six Sigma | Comercial | Têxtil
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Mantenha grupos de melhorias e equipes com informa??es sobre o processo e índices da qualidade, monitore constantemente o andamento dos projetos de melhorias e garanta os recursos necessários.

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6 Sustain and standardize your projects

The sixth and final step to integrate TQM with other quality improvement methodologies is to sustain and standardize your projects to ensure that they are consistent, reliable, and repeatable. You need to document your processes, procedures, and policies, and update them as needed. You also need to train and educate your employees, suppliers, and partners on the new standards and expectations, and provide them with the necessary support and resources. You should audit and review your projects regularly, and make sure that they are aligned with your vision and goals, and the principles and values of TQM.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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How can you integrate TQM with other quality improvement methodologies?

1

2

3

4

5

6

7

1 Align your vision and goals

2 Assess your current situation

3 Select and prioritize your projects

4 Implement and monitor your projects

5 Review and improve your projects

6 Sustain and standardize your projects

7 Here’s what else to consider

Manufacturing Operations

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How can you integrate TQM with other quality improvement methodologies?

1

2

3

4

5

6

7

1 Align your vision and goals

2 Assess your current situation

3 Select and prioritize your projects

4 Implement and monitor your projects

5 Review and improve your projects

6 Sustain and standardize your projects

7 Here’s what else to consider

Manufacturing Operations

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感谢您的反馈

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