How can you incorporate feedback into your renewal training program?

3 Choose your learning methods and resources

Once you have your learning objectives and outcomes, you can choose your learning methods and resources. How will you learn the new or improved CRM skills? What are the best ways to suit your learning style, preferences, and needs? You can use a variety of methods and resources, such as online courses, webinars, podcasts, books, articles, mentors, coaches, peers, or simulations. The key is to make your learning engaging, interactive, and practical.

4 Implement your learning plan

After you have your learning methods and resources, you can implement your learning plan. How will you schedule your learning activities? How will you balance your learning time with your work time? How will you apply what you learned to your CRM tasks and challenges? You can use a learning calendar, a learning journal, a learning buddy, or a learning contract to help you stay on track, motivated, and accountable.

5 Evaluate your learning outcomes

As you implement your learning plan, you need to evaluate your learning outcomes. How will you measure your progress and results? How will you collect feedback from yourself, your customers, and your organization? How will you celebrate your achievements and recognize your efforts? You can use various tools to evaluate your learning outcomes, such as quizzes, tests, assignments, portfolios, feedback forms, or performance reviews. The key is to be reflective, proactive, and adaptive.

6 Revise your learning plan

Based on the evaluation of your learning outcomes, you need to revise your learning plan. What are the gaps and areas for improvement in your CRM skills? What are the new or emerging trends and opportunities in your CRM field? What are the next steps and actions in your learning journey? You can use a SWOT analysis, a PESTEL analysis, a gap analysis, or a SMART action plan to help you revise your learning plan. The key is to be flexible, curious, and continuous.