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How can you improve your crisis management skills?

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Crisis management is a vital skill for any organizational leader, as it involves dealing with unexpected and disruptive events that can threaten the stability, reputation, or performance of your organization. However, crisis management is not something that you can master overnight. It requires constant learning, preparation, and practice. In this article, we will share some tips on how you can improve your crisis management skills and become a more effective and resilient leader.

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1 Assess your current skills

The first step to improve your crisis management skills is to assess your current level of competence and confidence in handling various types of crises. You can use self-assessment tools, feedback from others, or past experiences to identify your strengths and weaknesses in crisis management. For example, you can ask yourself questions such as: How do you react to stress and uncertainty? How do you communicate and collaborate with others during a crisis? How do you make decisions and solve problems under pressure? How do you cope with the aftermath of a crisis? By assessing your current skills, you can pinpoint the areas that need improvement and set realistic goals for your development.

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Francisco Mondragón M.

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One element that will help overcome any crisis is understanding your limits. How can this be achieved? You can go to the gym and do something with effort that you dislike to the extent that you endure and overcome with time, mentally controlling the physical exertion. This will increase your mental and physical resilience that will reflect positively in overcoming any crisis.

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2 Learn from best practices

The next step to improve your crisis management skills is to learn from the best practices of other successful leaders and organizations that have faced and overcome crises. You can read books, articles, case studies, or podcasts that showcase how different leaders and organizations have handled various types of crises, such as natural disasters, cyberattacks, product recalls, or reputational scandals. You can also seek mentorship, coaching, or training from experts or peers who have experience in crisis management. By learning from best practices, you can gain insights, strategies, and tips that can help you prepare for and respond to crises more effectively.

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Francisco Mondragón M.

???????????????? ???????????????????? / CEO rel&er
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Understanding challenges of different industries can help identify solutions of principles that can be adapted into your specific niche.

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3 Develop a crisis plan

The third step to improve your crisis management skills is to develop a crisis plan for your organization. A crisis plan is a document that outlines the roles, responsibilities, procedures, and resources that your organization will use in the event of a crisis. A crisis plan should cover aspects such as: How to identify and assess potential crises? How to activate and coordinate the crisis team? How to communicate with internal and external stakeholders? How to manage the operational, financial, and legal impacts of the crisis? How to evaluate and improve the crisis response? By developing a crisis plan, you can reduce the uncertainty and chaos that often accompany a crisis and ensure that your organization is ready to act quickly and effectively.

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Francisco Mondragón M.

???????????????? ???????????????????? / CEO rel&er
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Crisis plan should have a matrix with main contacts and assigned responsibilities that specify the steps to follow for different scenarios i.e. earthquake, cyber attack, confidential information leakege, energy disturbance. Keeping in mind to diversify the contacts and not concentrate into one same key collaborator in order to mitigate potential damage.

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4 Simulate and test your plan

The fourth step to improve your crisis management skills is to simulate and test your crisis plan regularly. Simulation and testing are essential to ensure that your crisis plan is realistic, relevant, and reliable. You can use scenarios, exercises, or drills to simulate different types of crises and test how your organization would respond to them. You can also involve external partners, such as customers, suppliers, media, or regulators, to test how your organization would communicate and collaborate with them during a crisis. By simulating and testing your plan, you can identify and address any gaps, weaknesses, or risks in your crisis plan and improve your crisis management skills in a safe and controlled environment.

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5 Reflect and learn from your experience

The fifth step to improve your crisis management skills is to reflect and learn from your experience after a crisis. Reflection and learning are crucial to ensure that you and your organization can recover from the crisis and prevent or mitigate future crises. You can use debriefing sessions, surveys, or reports to collect feedback and data on how your organization performed during the crisis. You can also use tools such as SWOT analysis, root cause analysis, or lessons learned to analyze and evaluate the strengths, weaknesses, opportunities, and threats of your crisis response. By reflecting and learning from your experience, you can enhance your crisis management skills and foster a culture of continuous improvement in your organization.

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6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Adesola Harold Orimalade

Dad | Treasurer | COO | Author | Transformational Leader | Future of Finance | Poverty & Homelessness Awareness Advocate | Business Innovation | Intersection of Business + Humanity | Advisor | Speaker | Board Member
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It is important to put some structure around your simulation and reflection on lessons learned. One thing I have learned is by formalising these processes you’ll ensure that a) They are done regularly - the last thing you want is to find yourself in the midst of a crisis and realise your team are out of practice. b) Everyone in the organisation understands that leadership gives crisis management a high level of importance. c) Allows you to build “crisis management” into the resilience and culture of the organisation.

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Andrew Harford

Human Resources is involved in every important aspect of business and I am obsessed with all things HR. If you want to talk HR reach out.
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In my experience while it is important to focus on task there is one important aspect that is often overlooked. That is checking during the process to see if priorities change or if the needs of the people the project is intended for changes. Most people focus too much on completing projects or are concerned with being forced to change plans to improve projects.

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How can you improve your crisis management skills?

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2

3

4

5

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1 Assess your current skills

2 Learn from best practices

3 Develop a crisis plan

4 Simulate and test your plan

5 Reflect and learn from your experience

6 Here’s what else to consider

Organizational Leadership

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