How can you improve customer service when using GDS?

Each GDS has it's own features. It is important to know these features, even if not all but atleast key features. Knowing these features makes the booking process easy and ensures a quality service delivery to customers. For instance, knowing how to rebook, check-in passengers, date changes, assigning seats are the likely one can come across more often.

Know your GDS features Different GDS platforms have different features and functions that can help you provide better service to your customers. For example, some GDS platforms offer tools to create and manage customer profiles, preferences, and loyalty programs, as well as to send notifications, confirmations, and reminders. Some GDS platforms also allow you to access customer feedback and ratings, as well as to track and analyze customer behavior and trends. By knowing your GDS features, you can use them to personalize your service, communicate effectively, and offer relevant recommendations and solutions.

From what I've encountered, understanding the diverse features of various GDS platforms is crucial for enhancing customer service. Tools for managing profiles, preferences, and loyalty programs contribute to personalized interactions. Leveraging notification and confirmation features ensures effective communication. Accessing customer feedback and behavior analytics enables service improvement and tailored recommendations. In essence, a comprehensive knowledge of GDS functionalities empowers travel professionals to provide a more personalized and efficient service to their clients.

> Become proficient in features, commands, and updates to navigate quickly, minimize errors, and offer accurate booking options. > Utilize customer profiles and travel history to suggest preferred airlines, amenities, or deals, adding a touch of care and efficiency. > Proactively check for potential changes, delays, or cancellations, keeping customers informed and offering alternative solutions proactively.

Understanding the unique GDS features improves and enhances customer service. Some tools can be used to create or personalize customer profiles. This creates a smooth pathway to carry out different tasks seamlessly ranging from receiving data analysis from clients, customer behavior, effective communication with customers, getting feedbacks and ratings in order to know where to improve in your services.

In my experience in the travel industry, it is important to keep your GDS skill updated. Certain codes and features can change from time to time and you need to be up to date so that you don't get stuck trying to figure out a step or process thereby leaving a customer unsatisfied with your service.

The travel industry evolves, and so do GDS platforms. Stay on top with online courses, webinars, and forums. Connect, learn, and refresh your skills to offer speedy and accurate service.

Based on what I've seen, adaptability is key in the ever-evolving travel industry. Stay ahead by continuously updating your GDS skills through online courses, webinars, and tutorials offered by your provider or other organizations. Engage in online forums and communities to exchange insights with fellow GDS users. This proactive approach not only prevents errors and delays but also ensures you can deliver swift and accurate service in line with evolving technologies, regulations, and customer expectations.

In the customer service game, GDS skills are your ace. Keep 'em razor-sharp. Regular updates, quick on new features, and nailing industry shifts - that's your winning hand. Think IATA NDC; it's the game-changer. Mastering GDS means lightning-fast responses, spot-on bookings, and top-notch service. Stay sharp, stay ahead, and keep those customers smiling.

A GDS can offer a lot. From flight bookings, hotels, tours, transfers and a whole lot more. Your customer can leave very satisfied if you can effectively use the GDs and provide the information they need within the shortest possible time. Sometimes customers can be very impatient and you wouldn't want to make the situation worse by looking incompetent.

Leverage the extensive capabilities of a GDS – it's not just about flights, hotels, and tours; it covers much more. Effectively utilizing the GDS allows you to promptly provide the information your customers need, ensuring their satisfaction. In a world where customers can be impatient, efficient GDS usage is vital to avoid any perception of incompetence and instead, deliver a smooth and impressive service. Moreover, with the incorporation of NDC into GDS, accessing better fares and offers has become a contemporary advantage.

Use your GDS creatively A GDS is not only a tool to book and confirm travel services, but also a tool to create and enhance travel experiences. You can use your GDS creatively to offer your customers more value, variety, and flexibility. For example, you can use your GDS to search and compare different options, such as fares, routes, schedules, and amenities, and to find the best deals, discounts, and packages. You can also use your GDS to suggest and book complementary services, such as tours, activities, transfers, or insurance. By using your GDS creatively, you can create customized and memorable travel experiences for your customers.

Connect it with your website, social media, CRM, or email marketing to streamline workflows, optimise data, and elevate customer interactions. Enhance efficiency, visibility, and engagement effortlessly!

A GDS can be optimized with other systems and platforms to expand your services to customers. Your GDS can be connected to your social media platforms, website to solidify customer service. Through this, it can enable customers engage in different activities such as booking online for hotels, flight reservations and any other service they may need. It can also increase engagements and visibility which is an important factor while sharing the latest travel trends and tips.

Picture this: your GDS seamlessly integrated with your website. Customers browsing your site get real-time updates on flight availability and exclusive offers, making their booking experience dynamic and efficient. Now, envision this integration extending to your CRM, enabling personalized interactions based on travel histories. The synergy continues as your GDS collaborates with email marketing, ensuring timely promotions reach potential travelers. This interconnected approach transforms your GDS from a booking tool into a customer-centric powerhouse, optimizing workflows and amplifying customer satisfaction.

GDS service plays a important role when you need to make your customer happy hence the features of itinerary email and pdf was introduced

Encourage customers to rate and review, share suggestions. Connect with your GDS provider for performance reports and support. Learn, adapt, and keep improving for top-notch customer satisfaction!

GDS is one of the most powerful tools to enhance your customer experience. Invest in discovery and product sessions with your GDS supplier in relation to your customer segments serviced, for example if you are concentrating on strengthening your corporate footprint, make use of solutions that are corporate centric (corporate booking tool, expense management, duty of care, profiles, data analytics for decision making etc.) Ensure that your team is trained on the value benefits of the varied GDS offerings to enhance customer efficiency and revenue. GDS are high on sourcing local content and supporting local trade practices, communicate with them to identify and incorporate the relevant market content for the benefit of your customer.

Exploring innovative GDS features like dynamic packaging and ancillary service integrations enhances traveler experiences with tailored packages and convenient add-ons. Involvement with IATA NDC brings benefits such as richer content and transparent pricing, empowering travelers with more choices. By staying updated on emerging trends like contactless travel and sustainability, GDS strategies remain aligned with evolving expectations. Continuous adaptation and customer feedback ensure a customer-centric approach, delivering seamless and personalized travel experiences.