How can you improve communication with restaurant suppliers?

1 Know your needs and expectations

Before you contact any supplier, you should have a clear idea of what you need from them, how much you are willing to pay, and when you expect to receive the goods or services. This will help you avoid misunderstandings, delays, and disputes, and also show your professionalism and credibility. You should also communicate your standards and requirements for quality, safety, and sustainability, and make sure the supplier can meet them.

2 Choose the right communication channels

Depending on the nature and urgency of your communication, you should choose the most appropriate channel to reach your supplier. For example, you can use email for formal contracts, invoices, and orders, phone calls for urgent issues or negotiations, text messages for confirmations or reminders, and online platforms for tracking and feedback. You should also respect the supplier's preferred communication method and time, and avoid spamming or interrupting them unnecessarily.

3 Be clear and concise

When you communicate with your supplier, you should be clear and concise about your message, and avoid vague or ambiguous language that can cause confusion or misinterpretation. You should also use polite and respectful tone, and avoid blaming or accusing the supplier for any problems or errors. Instead, you should focus on finding solutions and resolving issues as quickly and smoothly as possible. You should also confirm that the supplier has understood your message and expectations, and ask for clarification if needed.

4 Follow up and give feedback

Communication with your supplier should not end after the transaction is completed. You should follow up with your supplier regularly to ensure that everything is going well, and to address any issues or concerns that may arise. You should also give feedback to your supplier, both positive and negative, to acknowledge their performance, appreciate their efforts, and suggest areas for improvement. Feedback can also help you build trust and loyalty with your supplier, and encourage them to provide better service and quality.

5 Learn from your experience

Communication with your supplier is a learning process that can help you improve your hospitality management skills and knowledge. You should learn from your experience with each supplier, and evaluate the strengths and weaknesses of your communication. You should also seek feedback from your own staff and customers, and identify any gaps or opportunities for improvement. You should also keep yourself updated on the latest trends and developments in the market, and adapt your communication accordingly.

6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?