How can you improve communication with clients to better understand their needs?

Listening carefully and picking up on the most subtle hints or few words of significance that a patient gives me is what I have always focused on. Patients are trying to express their concerns and we need to take them to that next level once we hear them. Whether that means ontaining an order for a MSW to help with financial resources, getting them the appropriate equipment they need to function in their environment, or being there for emotional support during this life altering time for the patient and their loved ones.

In my experience valuing what is shared and not shared in a conversation. Also critical reflection on what more can be done to learn and listen to diverse perspectives and experiences.

I believe active listening and asking them for feedback as to how they feel about what they shared. Helps them make sure it's what they truly needed to express to me.

I believe active listening is indeed crucial in client interactions. It not only ensures accurate understanding but also builds trust and rapport. By focusing on the client's perspective and avoiding assumptions, we can provide more tailored solutions and establish a respectful, empathetic relationship. This approach is key to successful client engagement.

Keeping an open mind is very important to me and not having an agenda. I am not always going to like what I hear but it is important to me to make the client understand that they can talk about whatever they want and not being judged.

Je réitère l' importance d' adopter un langage simple et d' éviter l' utilisation de mots techniques. Aussi important de sortir de son cadre de référence et de rentrer dans le cadre de référence du client.

"Simplifier le langage renforce la compréhension, tandis qu'entrer dans le cadre du client facilite une communication plus efficace et connectée."

In my opinion, plain language is essential for effective communication. By using simple, straightforward language, we avoid confusion and ensure clients fully comprehend our message. This approach minimizes misunderstandings and errors, fostering clearer, more productive interactions. Incorporating plain language with examples and visuals is an effective strategy for client engagement.

Je propose une communication toute simple: adaptation de son discours y compris son vocabulaire à la cible (particulier ou entreprise), écoute attentive, observation du langage non verbal du prospect/client, pertinence et sincérité dans l'expression de la réponse/solution apportée.

The simple the conversation the better. Using plain language to assist our clients is best for both parties. We sometimes have clients whose English is their second, third or even fourth language. Therefore, it is important to take all of this into considaration when service clients. Myself as a social worker and health care professional when I go to my primary care doctor for my GYN I alway want them to use plain language in order for me to understand better everything that is going on with my health. I often tell them break it down because English is my third language.

I think adapting to each client's unique communication preferences is key to effective client management. Understanding and respecting their desired communication method, level of involvement, and feedback frequency enhances client satisfaction. By inquiring about their preferences and accommodating their cultural and personal differences, we can tailor our approach for more meaningful and successful interactions.

Il est très important de demander l' avis de vos clients pour juger de la perception du service offert tout en s'inscrivant dans une démarche d'amélioration continue. Cette démarche permet aussi la fidélisation de vos relations d'affaires et la sollicitation aussi de la recommandation de nouveaux clients.

All listed are very good , however we are missing one of the most important elements. Human interaction away from the office can develop very strong bonds and trust. In my case golf was the best way to be out of the office doing something together with my client. I can’t tell you how important that was doing business in Asia! Lunch always followed and everyone was happy and little more like a team. You won’t want to let the other down . Making memories with your business partners can last a lifetime. I was taught not to spare money on a client but to run my company tight. So, I went to Pebble beach! It was unforgettable. Find their passion and get them out of the office as a relationship investment

To improve communication with clients and better understand their needs: 1. Actively listen to clients by giving them your full attention, and showing genuine interest in what they have to say. 2. Use open-ended questions to encourage clients to provide more detailed information and express their thoughts and feelings. 3. Practice empathy and try to put yourself in the client's shoes to better understand their perspective and experiences. 4. Avoid making assumptions and clarify any uncertainties by paraphrasing or summarizing what the client has shared. 5. Regularly check for understanding by asking clients to confirm if you have correctly understood their needs, and encourage them to ask questions or seek clarification if needed.

One of the most overlooked factors when it comes to communication is cultural awareness, especially when it comes to accommodations for both the client and case manager. Language barriers, social/cultural restrictions in terms of contact, and religious customs all play a part in making sure your client knows they matter and won't have to suffer through discomfort for the sake of "case management".

I always take a whole of story approach when working with clients. I use this method to help clients feel heard and safe, which allows the client to relax and just engage in the conversation. From this I am able to glean information the client doesn’t even know they have withheld, or didn’t consider important. Using this approach is far more effective and gets more information. It’s not a quick process, but that’s why it is so effectively Clients don’t feel rushed or pressured.