How can you help a team member contribute to problem-solving discussions?

1 Create a safe space

One of the main reasons why some team members may hesitate to contribute to problem-solving discussions is the fear of being judged, criticized, or rejected. To overcome this barrier, you need to create a safe space where everyone feels respected, valued, and heard. You can do this by setting clear ground rules for the discussion, such as listening actively, asking open-ended questions, giving constructive feedback, and avoiding personal attacks. You can also model positive behaviors, such as acknowledging different perspectives, expressing appreciation, and apologizing for mistakes.

2 Clarify the problem

Another reason why some team members may struggle to contribute to problem-solving discussions is the lack of clarity or understanding of the problem. To avoid confusion, you need to clarify the problem before you invite solutions. You can do this by defining the problem statement, identifying the root causes, and framing the problem as a challenge or an opportunity. You can also check for alignment and agreement among the team members on the problem definition and scope.

3 Involve everyone

A third reason why some team members may refrain from contributing to problem-solving discussions is the feeling of being excluded, ignored, or overshadowed. To prevent this, you need to involve everyone in the discussion, especially those who are quiet, shy, or introverted. You can do this by using different methods to elicit input, such as brainstorming, voting, ranking, or dotmocracy. You can also use techniques such as round-robin, think-pair-share, or break-out groups to ensure equal participation and diversity of views.

5 Provide feedback and support

A fifth reason why some team members may avoid contributing to problem-solving discussions is the fear of making mistakes, failing, or disappointing others. To overcome this, you need to provide feedback and support to the team member by acknowledging their efforts, praising their contributions, and offering suggestions for improvement. You can do this by using the sandwich method, which consists of giving a positive comment, a constructive comment, and another positive comment. You can also follow up with the team member after the discussion to check on their progress, challenges, and needs.

6 Celebrate the outcomes

A sixth reason why some team members may not see the value of contributing to problem-solving discussions is the lack of recognition, appreciation, or reward. To overcome this, you need to celebrate the outcomes of the discussion by sharing the results, thanking the participants, and celebrating the achievements. You can do this by using different ways to celebrate, such as sending a thank-you note, giving a shout-out, or organizing a fun activity. You can also solicit feedback from the team members on the process, the outcomes, and the lessons learned.