How can you help remote team members maintain a strong sense of connection with clients?

2 Showcase your team's work and personality

Another way to help your remote team members maintain a strong sense of connection with clients is to showcase your team's work and personality. You can do this by creating and sharing engaging content that highlights your team's achievements, challenges, insights, and learnings. You can also use storytelling, visuals, testimonials, and case studies to demonstrate your team's value and impact. Moreover, you can showcase your team's personality by adding some humor, creativity, and authenticity to your content. You can also invite your clients to join your team's online events, such as webinars, workshops, or social gatherings, where they can interact with your team members and learn more about your culture and values.

3 Solicit and act on feedback

Feedback is essential for improving your team's performance and satisfaction, as well as your client's satisfaction and loyalty. You can help your remote team members maintain a strong sense of connection with clients by soliciting and acting on feedback regularly. You can use surveys, polls, reviews, or interviews to ask your clients for their opinions, suggestions, and concerns about your team's work and service. You can also encourage your clients to share their feedback directly with your team members, either through formal or informal channels. Moreover, you can show your clients that you value their feedback by acknowledging it, thanking them, and implementing changes or improvements based on it.

4 Recognize and reward your clients

Another way to help your remote team members maintain a strong sense of connection with clients is to recognize and reward your clients for their support, loyalty, and referrals. You can do this by sending them personalized messages, cards, or gifts on special occasions, such as birthdays, anniversaries, or milestones. You can also offer them discounts, bonuses, or freebies for renewing their contracts, upgrading their services, or referring new clients. Moreover, you can feature your clients on your website, blog, newsletter, or social media, where you can showcase their achievements, testimonials, or stories.

5 Collaborate and co-create with your clients

Finally, you can help your remote team members maintain a strong sense of connection with clients by collaborating and co-creating with them on projects, initiatives, or solutions. You can do this by inviting your clients to join your team's brainstorming, planning, or decision-making sessions, where they can share their ideas, insights, and feedback. You can also involve your clients in your team's testing, prototyping, or launching phases, where they can provide their input, validation, or endorsement. Moreover, you can partner with your clients on joint ventures, campaigns, or events, where you can leverage your mutual strengths, resources, and networks.

6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?