How can you help customer service reps build confidence when interacting with customers?
Confidence is a key factor for customer service reps to deliver excellent service, handle difficult situations, and maintain a positive attitude. However, confidence is not something that comes naturally to everyone, and it can be affected by various factors, such as stress, feedback, or customer behavior. As a call center manager or coach, you can help your reps build confidence by applying some effective strategies. Here are some of them:
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Tibor DemePresident @ LifeBoostFit | Nutrition, Fitness, Strength Training
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Kemi A.Marketing Manager | Product Manager | ServiceNow NextGen | Entrepreneur | Community leader | B2B Sales Specialist
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Cherenia J.Insurance Professional with Financial Planning Knowledge | On the Path to CFP? Certification