How can you gather useful feedback on UX writing with surveys?

I’ve found that the best way to get really, really useful feedback with a survey is to survey the people for feedback then decide if you find that feedback useful.

To effectively gather UX writing feedback through surveys, tailor questions to specific aspects of your content, such as clarity, tone, and usefulness. For instance, after redesigning the help section of your app, you could deploy a survey asking users to rate their experience finding information. Include questions like "How clear was the information provided?" and "Did the tone of the writing meet your expectations?" This approach allows you to pinpoint exactly where your UX writing meets user needs or falls short, providing actionable data for iterative improvements.

Me parece importante leer las encuestas que se hagan sobre las diferentes experiencias que brinda una app ya que te permite conocer la voz de las personas usuarias y utilizar ese conocimiento para construir el storytelling de una iniciativa. Podés usar una encuesta para: - pensar el naming de un producto. - pensar el concepto central de una historia. - ver cómo las personas usuarias hablan del producto.

To gather useful feedback on UX writing via surveys, it's crucial to design concise, targeted questions that address specific aspects like clarity, tone, and relevance. Utilize rating scales for quantifiable responses and include open-ended questions for detailed feedback. Contextualize the survey's purpose to users and distribute it through various channels. Once collected, analyze both quantitative and qualitative data to identify trends and areas for improvement. Act on insights gained and iterate on the UX writing to continually enhance the user experience.

Surveys are a great way to gather feedbacks or preferences but at the same time, surveys could be misleading. In psychology, according to Hawthorne effect, according to which individuals modify an aspect of their behavior in response to their awareness of being observed. Rest assured, the agenda of research is not to know, what we already know but engage people to tell us, what we don't.

To enhance UX writing feedback through surveys, ensure questions are specifically tailored to evaluate text effectiveness within the app. A practical example is querying users on their understanding of error messages or instructions within the app. Questions like "How clear were the instructions on completing your profile?" can yield insights into text clarity and user comprehension. This method is instrumental in refining language use, ensuring instructions are user-friendly and contribute positively to the overall user experience.

En mi experiencia como UX, siempre es importa colocar la imagen de la marca para que el usuario se sienta seguro que encuesta está llenando, colocar una breve descripción de qué no se pide datos personales ya que solo necesitamos información para un estudio y mejora del proceso o servicio, preparar un contexto antes de la pregunta ( aquí aseguramos que el usuario entienda él porque se debe tomar el tiempo en su respuesta) recomiendo preguntas con checkbox u opciones así tenemos una encuesta rápida y sencilla de realizar para el usuario.

Mix question types: Use both multiple-choice questions and open-ended. Open-ended questions yield valuable data as the user has the opportunity to explain or provide examples.

To design surveys for gathering useful feedback on UX writing, focus on specific questions that address clarity, tone, consistency, and effectiveness of the language used in the interface. Keep questions concise and easy to understand, and use a mix of multiple-choice, rating scales, and open-ended questions to gather both quantitative and qualitative data. Consider including scenarios or examples for respondents to evaluate, and provide space for additional comments to capture nuanced feedback. Ensure the survey is user-friendly and accessible across different devices.

Designing UX feedback surveys involves setting clear objectives, selecting appropriate platforms and formats, ensuring accessibility and ethical considerations, crafting unbiased questions, piloting the survey, and monitoring responses for adjustments.

For analyzing surveys on UX writing, start by aggregating data to understand overall user sentiment. Then, apply statistical methods to identify patterns or trends, such as common issues users face with certain types of content. Visual tools like bar charts for satisfaction levels or word clouds for open-ended responses can highlight areas needing improvement. For instance, if many users mention confusion over terminology used in the app, this signals a need for clearer language.

Para mostrar una data y se pueda entender para los stakwholders del proceso tenemos que colocar descripciones debajo de las tablas ??y así se pueda entender lo mostrado, tener un margen de tendencia de mayor a menor y comparación de a?os y contexto, esta comparación lo podemos realizar con data anterior que tiene la empresa y ha estado usando como base para dar pie a lo que piensan actualmente los usuarios.

Tudo vai depender do tipo de resultado que deseja obter e o método de pesquisa escolhido para obtê-lo, eu particularmente gosto sempre de cruzar/triangular os resultados de uma pesquisa quantitativa com a qualitativa para obter mais insumos. Análise Quantitativa: Utilize ferramentas estatísticas para identificar padr?es e tendências nos dados coletados (tempo de leitura, taxa de cliques, etc.). Análise Qualitativa: Realize uma leitura atenta dos feedbacks abertos para identificar pontos fortes, fracos e oportunidades de aprimoramento na UX escrita. Triangula??o de Dados: Combine diferentes métodos de pesquisa para obter uma vis?o mais completa e confiável dos resultados.

Craft specific questions about the UX writing, focusing on clarity, tone, and effectiveness. Use rating scales or open-ended questions to allow respondents to express their opinions. Target users who have interacted with the product or service recently to ensure relevant feedback. Analyze survey responses by identifying common themes or patterns in the feedback. Look for actionable insights that can inform improvements to the UX writing. Consider conducting follow-up interviews or usability tests to delve deeper into specific feedback points

Cleaning data, doing statistical analysis, finding trends, and visualizing results are all part of the analysis process for UX writing feedback surveys, which helps to improve UX writing based on user input.

Take the following actions to address survey feedback on UX writing: **Analyze** the feedback to identify key issues and opportunities; **Prioritize** these findings based on impact and urgency; **Develop** solutions like rewriting or redesigning elements; **Test** these changes through A/B testing or usability testing to measure their effectiveness; and **Iterate** on these solutions based on test results to refine and improve your UX writing.

Nos encontramos en la parte de análisis de los hallazgos realizados, nos enfocamos en redise?ar elementos, realizar pruebas como UT de contenido que tenemos en las pantallas para saber si el usuario está procesando con facilidad la descripción que bríndanos.

In order to address survey comments on UX authoring, do the following steps: Analyze the input to pinpoint important problems and opportunities; Prioritize these discoveries in light of importance and urgency; Develop remedies, such as rephrasing or redesigning sections; Test these modifications in light of usability and A/B testing to gauge efficacy; Iterate these remedies in light of test outcomes to enhance your UX writing.

Suele resultar muy útil encontrar los patrones verbales o escritos entre las respuestas y generar palabras clave de uso frecuente entre los usuarios que pueden ser utilizadas en las propuestas de valor para generar más llamados a la acción (CTA)

To act on surveys for UX writing feedback: 1. Compile feedback: Organize survey responses, both quantitative and qualitative. 2. Identify patterns: Look for common themes or issues in the feedback. 3. Prioritize issues: Focus on critical or impactful issues based on frequency and severity. 4. Develop solutions: Brainstorm ways to address the identified issues. 5. Implement changes: Make necessary adjustments to the UX writing. 6. Test changes: Ensure improvements through user testing or further feedback. 7. Iterate: Continuously refine the UX writing based on feedback. 8. Document learnings: Keep a record to inform future decisions and improvements.

Learning from surveys for UX writing feedback involves analyzing responses, identifying patterns, and applying insights to improve UX writing. It includes documenting findings, sharing insights with stakeholders, incorporating feedback, updating guidelines, tracking progress, and continuously striving for improvement.

Analyzing answers, seeing trends, and putting knowledge to use to enhance UX writing are all part of learning from surveys for feedback on UX writing. It entails recording results, disseminating insights to relevant parties, taking comments into account, revising policies, monitoring advancement, and persistently aiming for betterment.

Siempre todo es mejorable y eso va a hacer a medida que vayamos trasteando con usuario por cada contexto que tengamos, la redacción puede ir mejorando a un lenguaje más siempre y definir el lenguaje que mostramos se definirá con iteraciones que vayamos realizando con usuarios.

No solo podemos aprender de las encuestas o procesos que hacemos nosotros mismos, sino que podemos tener como punto de referencia, los procesos de investigación y recopilación de datos que hayan sido obtenidos con anterioridad y que son un precedente para nuestra investigación. El uso de herramientas como Google Trends o las IA pueden ayudarnos a obtener datos relevantes para aumentar la calidad de nuestra investigación

To learn from surveys for UX writing feedback: 1. Review responses to understand user perspectives. 2. Identify patterns or trends in the feedback. 3. Analyze quantitative data to quantify feedback. 4. Consider qualitative feedback for detailed insights. 5. Compare feedback across different demographics. 6. Prioritize action items based on feedback. 7. Implement changes to UX writing or content. 8. Test changes with users to ensure effectiveness. 9. Iterate and improve based on user input. 10. Document feedback and actions for future reference.

Asking users what are the most word that is suitable about a confusion word that I am not sure of whether it’s understandable for users or not.

UX surveys collect customers feedback to help you make sense of user behavior they give you insight into how people are experiencing your product, in their own words and prioritize changes to improve UX. A user experience survey collects quantitative and qualitative data about a user’s interactions and experience with a website or digital product.

Boredom is a Creative Fuel with Lubricating UX writing. Boredom can stimulate creativity, influence user emotions, and offer valuable insights for improving the user experience. Making a user bored can encourage divergent creative thinking. UX writing can adapt to the user’s different feelings, difficulties, or happy moments with a product. If you engage the emotions and thoughts of the users by adjusting the UX writing, you will get more positive responses. By analyzing the feedback of users who are bored due to the writing, good changes can be made to the product or service to improve the UX.

It is important to ask users which words they find most comprehensible when seeking feedback on potentially confusing terminology. This involves presenting users with the term in question and asking for their input regarding its clarity and understanding. By directly engaging users in this manner, designers can gather valuable insights into whether the term resonates with them and aligns with their comprehension level. Using this approach facilitates identifying ambiguities or uncertainties surrounding the term, enhancing user comprehension and usability by making adjustments or clarifications as needed.