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How can you find the best airline crisis management guidance?

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Airline crisis management is the process of preparing for, responding to, and recovering from any event that disrupts the normal operations of an airline. Whether it is a natural disaster, a security breach, a technical failure, or a pandemic, a crisis can have severe consequences for the safety, reputation, and profitability of an airline. Therefore, finding the best guidance on how to manage a crisis effectively is crucial for any airline manager. In this article, we will discuss some of the sources and criteria that can help you find the best airline crisis management guidance.

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Sujit Ghosh

Senior First Officer at IndiGo (InterGlobe Aviation Ltd)

1 Industry standards

One of the first places to look for airline crisis management guidance is the industry standards and best practices that are developed and endorsed by reputable organizations and associations. For example, the International Air Transport Association (IATA) publishes guidelines and resources on various aspects of airline crisis management, such as emergency response planning, business continuity, risk assessment, and communication. Similarly, the International Civil Aviation Organization (ICAO) provides standards and recommendations on aviation safety and security, as well as training and certification programs. By following the industry standards, you can ensure that your airline complies with the regulatory requirements and meets the expectations of the stakeholders.

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Sujit Ghosh

Senior First Officer at IndiGo (InterGlobe Aviation Ltd)
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Though ICAO and IATA has crisis management guidelines, but, that is not sufficient to handle a real crisis.For any crisis, Airline has to have a required resources, without resources, even a small steps towards crisis management will be difficult. 1st of all, Airline should have robust communication channel, whenever crisis hits, concerned party or group can be informed on ASAP basis.

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2 Expert consultants

Another source of airline crisis management guidance is the expert consultants who have extensive experience and knowledge in the field. These consultants can offer customized solutions and advice for your specific needs and challenges, as well as provide training and coaching for your staff. For example, Kenyon International Emergency Services is a leading provider of crisis management consulting and support services for the aviation industry, with a network of experts and resources across the globe. To find the best expert consultants, you should look for their credentials, track record, testimonials, and references.

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3 Peer networks

A third source of airline crisis management guidance is the peer networks that connect you with other airline managers who have faced or are facing similar situations. These networks can offer valuable insights, feedback, and support, as well as facilitate knowledge sharing and collaboration. For example, the Airline Emergency Response Network (AERN) is a platform that enables airline managers to exchange information and best practices on crisis management, as well as access resources and tools. To find the best peer networks, you should look for their relevance, diversity, credibility, and engagement.

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4 Online courses

A fourth source of airline crisis management guidance is the online courses that can help you learn and update your skills and knowledge on the topic. These courses can cover various aspects of airline crisis management, such as planning, implementation, evaluation, and improvement. They can also provide interactive and flexible learning opportunities, as well as certification and recognition. For example, the Aviation Crisis Management course by Simplilearn is a comprehensive and practical course that covers the fundamentals and advanced topics of airline crisis management, as well as case studies and simulations. To find the best online courses, you should look for their quality, content, delivery, and outcomes.

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5 Research publications

A fifth source of airline crisis management guidance is the research publications that can provide you with the latest findings and trends on the topic. These publications can include academic journals, books, reports, and articles that explore the theoretical and empirical aspects of airline crisis management, as well as the challenges and opportunities. They can also offer recommendations and implications for practice and policy. For example, the Journal of Air Transport Management is a peer-reviewed journal that publishes original and innovative research on various issues related to airline management, including crisis management. To find the best research publications, you should look for their relevance, rigor, impact, and accessibility.

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Sujit Ghosh

Senior First Officer at IndiGo (InterGlobe Aviation Ltd)
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Research publications are best tool to develop crisis management, where in an organisation can learn great deal, even without experiencing the crisis at hand. All the more, an organisation can improvise on crisis management.

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6 Online forums

A sixth source of airline crisis management guidance is the online forums that can provide you with an open and interactive platform to ask questions, share opinions, and learn from others. These forums can include websites, blogs, podcasts, and social media platforms that focus on the topic of airline crisis management, as well as general aviation forums that have dedicated sections or threads for the topic. They can also offer diverse and dynamic perspectives, as well as tips and resources. For example, the Aviation Crisis Management Forum is a website that features articles, interviews, podcasts, and videos on airline crisis management, as well as a forum where you can join the discussion. To find the best online forums, you should look for their activity, moderation, quality, and community.

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Sujit Ghosh

Senior First Officer at IndiGo (InterGlobe Aviation Ltd)
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Online forums are similar in effect to research publication, but, only difference is, that it is interactive, therefore, multiple ways can be found fir a single crisis, and organisation can choose the best suited plan depending on local regulation, geographical location, climate pattern, etc.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Sujit Ghosh

Senior First Officer at IndiGo (InterGlobe Aviation Ltd)
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Crisis management can be best devise by brainstorming within each and every quarter of an organisation, as this will cover even minute details, thus more effective crisis management can be devised.

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How can you find the best airline crisis management guidance?

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3

4

5

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7

1 Industry standards

2 Expert consultants

3 Peer networks

4 Online courses

5 Research publications

6 Online forums

7 Here’s what else to consider

Airline Management

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How can you find the best airline crisis management guidance?

1

2

3

4

5

6

7

1 Industry standards

2 Expert consultants

3 Peer networks

4 Online courses

5 Research publications

6 Online forums

7 Here’s what else to consider

Airline Management

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