How can you evaluate the effectiveness of your airline's leadership?

1 Define leadership criteria

The first step is to define what leadership means for your airline, and what criteria you will use to measure it. You can use a framework such as the Leadership Practices Inventory (LPI), which identifies five practices of exemplary leaders: modeling the way, inspiring a shared vision, challenging the process, enabling others to act, and encouraging the heart. You can also customize the criteria to reflect your airline's values, goals, and challenges.

2 Collect feedback and data

The next step is to collect feedback and data from various sources to evaluate how your leaders are performing against the criteria. You can use tools such as surveys, interviews, focus groups, 360-degree feedback, performance reviews, and self-assessments to gather input from employees, customers, partners, and stakeholders. You can also use data such as financial results, customer satisfaction, employee engagement, safety records, and innovation indicators to measure the impact of your leaders.

3 Analyze and communicate results

The third step is to analyze and communicate the results of your evaluation, and identify the strengths and weaknesses of your leaders. You can use methods such as benchmarking, gap analysis, SWOT analysis, and root cause analysis to compare your leaders with best practices, industry standards, and customer expectations. You can also use visual aids such as charts, graphs, and dashboards to present the results in a clear and concise way.

4 Develop and implement action plans

The fourth step is to develop and implement action plans to improve the areas where your leaders need to grow and develop. You can use tools such as SMART goals, action learning, coaching, mentoring, training, and recognition to help your leaders enhance their skills, knowledge, and behaviors. You can also use feedback loops, follow-up meetings, and progress reports to monitor and support your leaders throughout their improvement journey.

5 Evaluate and celebrate progress

The fifth step is to evaluate and celebrate the progress of your leaders, and recognize their achievements and contributions. You can use tools such as surveys, interviews, focus groups, 360-degree feedback, performance reviews, and self-assessments to measure how your leaders have improved against the criteria. You can also use data such as financial results, customer satisfaction, employee engagement, safety records, and innovation indicators to measure the impact of your leaders. You can also use rewards, incentives, events, and stories to celebrate and appreciate your leaders.

6 Continuously improve and innovate

The sixth step is to continuously improve and innovate your leadership evaluation process, and adapt it to the changing needs and expectations of your airline. You can use tools such as surveys, interviews, focus groups, 360-degree feedback, performance reviews, and self-assessments to solicit feedback and suggestions from your leaders and other stakeholders. You can also use data such as financial results, customer satisfaction, employee engagement, safety records, and innovation indicators to monitor and evaluate the effectiveness of your leadership evaluation process.