How can you establish trust with customers who are new to your company?

In my opinion it all comes down to one word “serve”. The best way to take care of new clients is to serve them in every way possible. Do the best job for them and make every interaction memorable. Listen to them and take note of their interests and areas of importance to them, and find ways to feed those interests. Be available and attentive and help them to feel appreciated at all times.

For me establish trust, focus on transparent communication, delivering on promises, and showcasing social proof through testimonials and reviews. Consistency in providing quality products or services and excellent customer support is key to building a lasting trust-based relationship.

I have noticed almost all advice for sales people is closing, closing, closing the sale. I have always looked at a new customer as someone I need to build a relationship with first and foremost. For some people its difficult to quickly build new relationships. If you don't easily bond with people you need to develop those skills. Ask strangers open ended questions and listen very closely to what they tell you. Ask only enough questions to keep them talking and sharing freely. Once you master this you are on your way to relationship building. Networking events are a good place to practice this. Once you get to know your customers and show you are a good listener, customers will choose to work with you and value your advice.

Don't be afraid to do the difficult things. Sometimes we have to be willing to lose a sale when it is the right thing foe the client. Be honest if they already have the best plan available for them . Then tell them to stay where they are and don't let anyone charge them. Explain why they have the best plan and why changing would not be in there best interest. Being honest and not trying to just make a sale can lead to more business than you could imagine. It sets you apart from those who only care about the sale. and you will get more referrals because you weren't afraid to say no to the sale ,and care about the client more than your sale

Transparency: Be honest and transparent in your dealings. Provide clear and accurate information about your products or services. Consistent Communication: Maintain open and consistent communication. Respond promptly to inquiries and concerns. Quality: Deliver high-quality products or services that meet or exceed customer expectations. Guarantees and Warranties: Offer guarantees or warranties to show confidence in your products or services and provide assurance to new customers. Professionalism: Present a professional image in all your interactions, whether in person, on your website, or through customer support. Consistent Branding: Maintain a consistent brand identity that reflects your values and commitment to customers.

Display Expertise: Demonstrate your expertise in your field. Provide valuable information, tips, and insights related to your products or services. This can be done through blog posts, social media, webinars, or educational content. Collect and Showcase Customer Reviews and Testimonials: Positive reviews and testimonials from previous customers can provide social proof of your company's reliability and quality. Display them prominently on your website and marketing materials. Offer Guarantees: Provide satisfaction guarantees or return policies that allow customers to feel secure in their purchase. Clear and customer-friendly policies indicate that you stand behind your products or services.

In my experience, you have to know your field. Learning never ends if you want to keep up with the times, technology, and all the new products and services that keep coming up. It gives value to your business. And it shows the client that you are doing your best to provide the best service.

In my personal perspective establishing trust with new customers is crucial for building lasting relationships and fostering loyalty. Engage in active listening to demonstrate that you genuinely care about their needs and concerns. Listen attentively, ask clarifying questions, and summarize their points to ensure you fully understand their perspective. Validate their feelings and show that you care about their experience. Be transparent about your company's policies, processes, and limitations. Avoid making unrealistic promises or hiding potential issues. Respond to customer inquiries and concerns promptly and professionally. Acknowledge their issues, provide clear explanations, and work towards resolving their problems efficiently.

In my experience, when a customer is sharing their concerns, it is important to look at the situation from their perspective. "If I were the customer, how would this make me feel? How would I expect my concerns to be handled? What would I want to hear in order to assure that my concerns are being validated, and that they are valued?" Our customers are not always knowledgeable on the ins-and-outs of the business we conduct, and usually don't care to get into the nitty-gritty of the job. They just want to know that they are heard and that we will do what we can to prove that they have worth and value to our company.

Personal perspective. I know I am a Travel Consultant. And I am not into sales. Isn't that something? Everything starts with building relationships with people. I do not see it right when you don't listen or read what your future client is telling you. Connect, connect, and connect first, and your tribe will follow. And I call it tribe because in the end. That will develop into a beautiful friendship.

Being knowledgeable about your company's products and services makes you confident and customers trust the words you say. Now you must sound convincing when dishing out information the customer has requested. Sometimes the first conversation the customer has with the company's representative determines if they buy or go somewhere else. Constant training on products and services should be done regularly so reps are grounded in that aspect.

??Be an enabler for your customer and add value to them. Enabler like in the form of: - Understanding the product/services better - what can be good/bad for them - You being the face of company/product/services. - that they can rely or trust.

Social media can have both positive and negative impacts on a business. However, it can be a powerful tool for showcasing your knowledge and passion for your work. When you love what you do, it doesn't feel like work, and sharing your thoughts and experiences on social media can demonstrate your expertise and credibility to potential clients. By interacting with topics you believe in and sharing your knowledge and daily learnings, you can establish yourself as a trustworthy source of information in your field.

I once got a piece of advice from a former employer. I was her caregiver. She was a special lady in my life and heart. She passed away a couple of years ago from cancer. I had a boyfriend who was about to introduce me to his parents at the time. I was nervous and talked to her about it. She said Veronica, just be yourself, and you will be fine. And with that being said. When you are talking to a client, just be yourself. We are clients when we go out and about. How do you like to be approached? Think of that, and you will be fine.

No one wants a transactional exchange so don’t be transactional, be transformational. One way to be transformational is to find up what’s important to your customers and what they value. Do this by asking them questions about your customer and by finding out what matters to them. It goes a long way in establishing trust with the other person. If your customers have mentioned significant dates or events such as a birthday or a big soccer event for their child, make a note in your calendar and then make a point to touch base with them on their special date. This goes a long way and makes the other person feel valued, appreciated, and special.

Encourage new customers to provide feedback about their experience. Listen to their suggestions and concerns, and show that you are willing to make improvements based on their input.

Be a mentor Admit your mistakes Be honest Communicate with your co workers and value every member of your team. Be helpful Show that you care.

Always ask for feedback and reviews. Tell your customer that you value their opinion highly and seek to deliver the very best service and that you would appreciate their opinion. The key is to build a rapport and relationship with your customer overtime through trust and delivery, then once you get to a place where you are looking to ask for a review, it will be favorable to you and your business. If your customer offers feedback that is not favorable, ask their opinion of how you could remedy the issue in the future. If they offer constructive takeaways then you take their wisdom and apply it immediately and thank them for their valued feedback and then offer to correct the issue to give them as much of a positive experience as possible.

Apart from what shared in the article above, what I found very helpful when working with new customers is: ?? Be a patient listener and informative communicator. ?? Be professional and ethical in your work. ?? Don’t rush or persuade for anything, let your work, communication and ethical practices help building that level of trust. Time and consistent efforts plays a vital role in building a sustainable relationship and trust, so allow them to do its magic.

Thank you notes and follow up are things of the past for a lot of salespeople. Yet these are things that build a lasting trust and friendship.

Give customers specific timescales rather than using phrases such as 'as soon as possible'. This is far too vague and not likely to reassure customers that they can trust that you'll provide an update promptly. Also be proactive - get in touch with customers as soon as a problem is identified, rather than waiting for customers to get in touch. Proactivity builds trust, reactivity creates uncertainty and concern.

Go above and beyond to exceed customer expectations. Surprise them with exceptional service, unexpected bonuses, or personalized thank-you notes. Positive surprises create a lasting impression.

When working with new customers the most important thing is being impeccable with your word, and doing exactly what you say you are going to do. In order to build trust you must first follow through on your first assignment with the customer, in a timely fashion, but also ensure that you are following through with your word and accomplishing what you were hired to do.