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How can you establish credibility with an executive from a different professional background?

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As an administrative assistant, you may have to work with executives from different professional backgrounds, such as finance, marketing, engineering, or law. How can you establish credibility with them and show that you are a valuable and reliable partner in their work? Here are some tips to help you develop rapport and trust with executives from different fields.

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Ella Dorse

HR Coordinator

1 Understand their goals and challenges

The first step to establishing credibility is to understand what your executive wants to achieve and what obstacles they face. This will help you tailor your support and communication to their needs and preferences. You can do this by asking them open-ended questions, listening actively, and researching their industry and role. For example, if you work with a finance executive, you may want to learn about their budgeting process, financial reports, and key performance indicators.

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Ella Dorse

HR Coordinator
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Proverbs 4:26 tells us to ponder the path of thy feet, and let all thy ways be established. The question was asked, how can you establish credibility with an executive from a different professional background. Recently, I met a professional because we had several connections in common. He stated that he knew I had to be good at what I did to have served another one of our connections for so long. It is important to watch the company that you keep and this will establish credibility with executives from a different background.

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Gislene Santos Sales

Assistente de Projetos | Secretária Executiva
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Acredito que a melhor maneira de se conectar com o executivo é compreender as demandas dele, suas responsabilidades e atividades. Com essas informa??es, o segundo passo é adquirir conhecimento sobre a área, investigando quais habilidades s?o necessárias para atua??o. Em última instancia, recomendaria a iniciativa de dialogar com o executivo, ouvir suas necessidades e deixar claro o entendimento limitado sobre a área. Nesse diálogo, solicitar indica??es de recursos de aprendizagem e conteúdo que seriam benéficos para o desempenho no cargo, demonstrando assim um compromisso com o desenvolvimento profissional e um alinhamento com as expectativas da fun??o, um aspecto crucial no suporte executivo.

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2 Demonstrate your skills and knowledge

The second step to establishing credibility is to demonstrate your skills and knowledge that are relevant and useful for your executive. This will show that you are competent and confident in your role and that you can add value to their work. You can do this by highlighting your achievements, certifications, or training, showing examples of your work, and offering suggestions or solutions. For example, if you work with a marketing executive, you may want to showcase your skills in social media, content creation, or analytics.

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Gislene Santos Sales

Assistente de Projetos | Secretária Executiva
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Explorar e apresentar seu conhecimento prévio é sempre crucial para conquistar a confian?a do executivo e demonstrar competência nas atividades. Experiências em empresas e experiências pessoais podem ser integradas ao conjunto de conhecimentos a serem aplicados no trabalho. Dessa forma, é fundamental manter sempre organizados seus cursos, participa??es em fóruns e pesquisas realizadas, para que possam ser explorados e apresentados quando necessário. Esse acervo de informa??es n?o apenas refor?a sua aptid?o, mas também evidencia seu comprometimento com o contínuo aprimoramento no suporte executivo.

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3 Adapt to their communication style

The third step to establishing credibility is to adapt to your executive's communication style and preferences. This will show that you are respectful and flexible and that you can communicate effectively with them. You can do this by observing their tone, language, and format, asking for feedback, and adjusting accordingly. For example, if you work with an engineering executive, you may want to use more technical terms, data, and visuals, and avoid jargon or ambiguity.

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Gislene Santos Sales

Assistente de Projetos | Secretária Executiva
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A observa??o se faz necessário no tratamento de qualquer pessoa, no caso do executivo é basilar utilizar linguagem formal, e adaptar-se ao tipo de canal a ser utilizado.

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4 Anticipate their needs and expectations

The fourth step to establishing credibility is to anticipate your executive's needs and expectations and meet or exceed them. This will show that you are proactive and reliable and that you can deliver high-quality work. You can do this by planning ahead, prioritizing tasks, setting deadlines, and following up. For example, if you work with a law executive, you may want to prepare documents, contracts, or presentations in advance, check for accuracy and compliance, and update them on the status.

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5 Seek feedback and improvement

The fifth step to establishing credibility is to seek feedback and improvement from your executive and act on it. This will show that you are open and willing to learn and grow and that you value their opinion. You can do this by asking for constructive criticism, acknowledging your mistakes, and implementing changes. For example, if you work with a finance executive, you may want to ask for tips on how to improve your financial literacy, accuracy, or reporting.

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6 Build rapport and trust

The sixth step to establishing credibility is to build rapport and trust with your executive over time. This will show that you are not only a professional but also a person who cares and respects them. You can do this by expressing appreciation, showing interest, sharing commonalities, and being honest and consistent. For example, if you work with a marketing executive, you may want to thank them for their guidance, ask about their hobbies, compliment their work, and be transparent and dependable.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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How can you establish credibility with an executive from a different professional background?

1

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3

4

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1 Understand their goals and challenges

2 Demonstrate your skills and knowledge

3 Adapt to their communication style

4 Anticipate their needs and expectations

5 Seek feedback and improvement

6 Build rapport and trust

7 Here’s what else to consider

Administrative Assistance

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How can you establish credibility with an executive from a different professional background?

1

2

3

4

5

6

7

1 Understand their goals and challenges

2 Demonstrate your skills and knowledge

3 Adapt to their communication style

4 Anticipate their needs and expectations

5 Seek feedback and improvement

6 Build rapport and trust

7 Here’s what else to consider

Administrative Assistance

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